What Conditions Does the Get Treated Privately Service Treat?

NowPatient clinicians can assess and treat the following 30+ common conditions through the service Hair loss Weight loss Insomnia Menopause Acne Cystitis Erectile dysfunction Fungal nail infections Genital herpes Hair loss Influenza Irritable bowel syndrome (IBS) Migraines Psoriasis Rosacea Shingles Thrush Urinary retention + More

You can use the Get Treated Privately service if you: Are aged 18 or over Have a NowPatient registered account

How Much Does the Service Cost?

The consultation itself is completely free. If your clinician prescribes medication then you only pay for the cost of the medication, including any shipment costs. If your clinician does not prescribe a treatment, then there is no cost whatsoever. The Get Treated Privately service follows a straightforward process: Search for a treatment or condition. Log in to your NowPatient account and navigate to the Get Treated Privately Service Card on your account homepage. Use the Options Menu to search for a particular treatment or a condition that you would like get treated. Complete your health profile. Before booking a consultation, make sure your health profile is up to date (see ‘Preparing for Your Consultation’ below). Book a consultation. Choose a convenient date, time, and clinician. You can filter clinicians by gender and spoken languages. Booking slots are available up to 7 days in advance. Attend your video consultation. Your clinician will verify your identity, review your health profile, assess your condition, and discuss treatment options. Receive your treatment. If a prescription is issued, the medication is added to your Cart. Complete checkout and payment, and your order is dispatched from our licensed online pharmacy.

Preparing for Your Consultation

To ensure safe and personalised care, you must complete or update your health profile before booking. This helps your clinician identify potential drug interactions, allergies, and contraindications. Depending on the treatment or the condition being treated, Your clinician may require the following: Current medications and supplements Known allergies and adverse reactions Existing medical conditions Previous surgeries or hospitalisations Family medical history (where relevant) Current symptoms or health concerns Blood pressure readings (see below) Height and weight (to calculate your BMI) Certain blood test results Important: Before your consultation please ensure NowPatient has access to your device’s microphone and camera. Also please bring your ID - your clinician will verify your identity for safety. Finally, you can bring a carer, friend, or family member if they are in the same location as you. Let your clinician know at the start of the appointment. You may be asked about their relationship to you. Providing Your Blood Pressure Reading For certain medications or condition treatments, your clinician may need your most recent blood pressure reading. The NowPatient app uses an innovative, cuffless approach — your smartphone’s front-facing camera measures your blood pressure while held in front of your face. It is the world’s only blood pressure check without a cuff or wearable. The blood pressure tool is classified as a Medical Device and conforms to EU CE and UKCA Class I Medical Device standards. CE Class IIa conformity is expected in 2025. You will need a recent iOS or Android smartphone with a front-facing camera (not available on desktop devices). To take your reading: Start the process. During booking, if a blood pressure reading is required, you will be prompted to take one via the NowPatient app. Read and agree to the disclaimer. Enter your personal details. You will need to provide your age, height, and gender. Follow the on-screen steps. We recommend being in a well-lit room with a stable Wi-Fi connection. The screen will tell you when to stay still. Attend your consultation. Your clinician will now have your most recent reading to make safe prescribing decisions.

What Happens During the Video Consultation?

At the start, your clinician will introduce themselves and confirm your identity. You will be reminded that: You are completing this consultation for yourself and to the best of your knowledge You must disclose any medical conditions, serious illnesses, or operations You must disclose any prescription medications you are currently taking You must provide accurate and honest responses since withholding or providing false information can severely harm your health and may result in life-threatening consequences You confirm that your responses are truthful and accurate Your clinician will then conduct the assessment relating to your chosen treatment or condition. At the end of the consultation, the clinician will decide whether treatment is safe and suitable for you. If treatment is appropriate, the clinician will discuss the available options with you so that you can jointly agree on the best course of action. Once agreed, the clinician will issue a prescription order. With your consent, the clinician may also inform your doctor of the treatment prescribed. We recommend you agree to this, as your doctor is responsible for your overall care and should have a record of the consultation and any medication prescribed. Your clinician may also take the opportunity to offer general health advice, including guidance on healthy living or stopping smoking. Please note: Medication is not guaranteed and is provided only at the discretion of the assessing clinician.

What Happens After the Consultation?

After your consultation, you will receive a post-consultation notification summarising: The outcome of your appointment Any referrals made to your doctor Any advice given by your clinician Your family doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could affect your care. Referrals are only made with your explicit consent or where they form part of the terms of service you agreed to. If a referral letter was issued, you can view a copy in the ‘Documents’ section of your account. If treatment was prescribed, it will appear in your Cart. You may also receive a short survey about your experience. We encourage you to complete it. Your feedback helps us improve the service for you and other patients.

How to Complete Your Order After Treatment Is Prescribed

If your clinician prescribes treatment during the consultation, follow these steps to complete your order: Go to your Cart. Use the account navigation to open your Cart. Select ‘Checkout’. Proceed from the Cart to the checkout process. Choose your delivery address. Select or add the address where you would like your medication delivered. Choose your delivery method. Select from the available delivery options. Confirm your billing address. Review and confirm your billing details. Review your order. Check the order summary to make sure everything is correct. Submit payment. Complete payment on our secure banking page. NowPatient never handles your payment details — all payments are processed securely by our banking partner. Order confirmed. You will see an order confirmation screen and be redirected to your account homepage.

Reordering Your Medication

Fourteen days after receiving your first monthly supply, NowPatient will send you a notification advising that you are eligible to reorder. To reorder, you will need to navigate to the Get Treated Privately and select the option ‘Manage Treatments’. Here, you will be able to view the following sections: Reorder Voided Pending Select ‘Reorder’ and this will allow you to book a follow-up consultation. For your own safety and for our prescribing guidelines, we do not issue more than 1 month supply at a time, this ensures your clinician can: Follow up on your progress before issuing a new prescription Assess any new information that may affect your current treatment plan Confirm the treatment continues to remain safe, suitable, and effective Adjust your dose if needed, or advise you to stop treatment At the end of the follow-up, the clinician may advise you to stop treatment, stay on the current dose, or increase the dose. If it is safe to continue, the medication will be added to your Cart for checkout. As a responsible prescribing service, NowPatient always monitors treatment plans to ensure ongoing safety and suitability.

Your Prescribing Clinician

NowPatient’s prescribing clinicians are board-certified pharmacists, nurses, or doctors who can prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. Each clinician is registered with their respective regulatory body — for example, pharmacist independent prescribers in England are registered with the General Pharmaceutical Council (GPhC). Every clinician undergoes an extensive background check, including a Disclosure and Barring Service (DBS) check, and a rigorous licence verification process. When you book, you will see the clinician’s full name, licence number, and any specialist credentials. Our formulary of medications and conditions treated is controlled, governed, and continuously risk-assessed by our Medical Director, Dr. Ihtesham Sabri. Please note: If your clinician does not prescribe what you were hoping for, it is because they have exercised their clinical judgement. NowPatient is a safe prescribing service, not a self-select service. If no prescription is issued, you will not be charged.

Medication Advice and Counselling

NowPatient’s pharmacists provide medication advice and counselling across all dispensing services. If you have any questions about your prescribed medication, our pharmacy team is available to help.

Where Do You Deliver? We deliver to all postcodes and zip codes worldwide. Some rural areas may experience slightly longer delivery times. How Is My Order Packaged? All orders are shipped in discreet, unmarked packaging, suitable for delivery to your home, workplace, or a neighbour’s address. For temperature-sensitive items (such as insulin or weight loss injections), we use cold chain-validated packaging to maintain product quality, safety, and efficacy. First order restriction: For your protection, your first order can only be delivered to the address registered with NowPatient. Future orders can be delivered to any other address. Delivery Options and Timescales We aim to dispatch all orders placed Monday–Friday before 3pm on the same day. Orders placed after 3pm or on weekends are dispatched the next working day. UK — Royal Mail Tracked 24 & Signed: Next-day delivery Europe — Royal Mail Tracked: 3–5 working days Worldwide — Royal Mail: 5–7 working days (tracked where available) For deliveries outside the UK, check with your national postal service for accurate delivery days. What If My Order Has Not Arrived? You can check tracking details in the ‘Notifications’ section on your account homepage (click the bell icon) at any time after dispatch. If your delivery has not arrived within 10 days of the dispatch notification, contact us and we will do everything we can to resolve the issue.

NowPatient keeps you informed at every stage. You will receive status update notifications through: Email In-app notifications

Privacy, Security, and Data Protection

Are My Consultations Confidential? Yes. NowPatient follows strict General Data Protection Regulations (GDPR) and is HIPAA compliant, ensuring Personal Health Information (PHI) is handled securely. Legal requirements ensure your personal data is managed with the utmost confidentiality. Records are maintained of all processing, and breaches are reported if they occur. How Is My Data Protected? NowPatient meets and exceeds UK and US data security standards, demonstrated through regular internal and external audits. Our externally audited accreditations include: ISO27001 DTAC DSPT Cyber Essentials+ How Is My Data Stored? Data residency is a key priority. UK-based data remains solely in the UK. US data is governed by HIPAA-prescribed data security protocols. The data centres we use align with the highest standards of security and privacy, safeguarded through regular external audits. Are Remote Video Consultations Safe? Yes. NowPatient has specific safeguards and protocols in place. Our video technology platform is certified to the highest industry standards of data security and clinical governance.

How do I cancel a video consultation, and what happens if I miss my appointment?

To cancel an appointment: Go to the Consultations section of your account. Select Upcoming Consultations. Choose the appointment you wish to cancel. Click Cancel and confirm. Please cancel at least 24 hours in advance. Missed appointments: After two missed appointments, your booking rights will be temporarily revoked. Contact the NowPatient support desk if you believe this was applied in error.

How do I contact NowPatient for help and support?

Contact Method Details UK Phone +44 20 388 51 500 US Phone 1-866-967-1977 Email support@nowpatient.com Hours (UK) Monday–Friday, 9am–6pm GMT Hours (US) Monday–Friday, 8am–5pm EST Support https://nowpatient.com/how-virtual-consultations-work

How will my order be delivered?

All orders are shipped in discreet and unmarked packaging, making them suitable for delivery to your home, workplace, or a neighbour. For your protection and safety, your first order can only be delivered to the address that is registered with NowPatient. Future orders can be delivered to any address you choose.

Where does NowPatient deliver?

NowPatient delivers to the UK, Europe, and worldwide. NHS services (such as NHS Online Pharmacy and NHS Pharmacy First) are available to patients in England only. Our private services and online pharmacy are available across the UK, with international shipping available to European and worldwide addresses. Please note that some remote or rural postcodes may experience slightly longer delivery times, and tracking availability for worldwide orders may vary depending on the destination country.

What delivery options are available?

UK orders are shipped via Royal Mail Tracked 24 & Signed, with next-day delivery as standard. European deliveries are sent via Royal Mail Tracked and typically arrive within 3–5 working days. Worldwide deliveries take 7–21 working days and are tracked where available in the destination country. Delivery charges apply for most services. Shipping is included in the price for patients using our Get Treated Privately service in England, and is free for NHS Quit Smoking Service orders.

When will my order be dispatched?

We aim to dispatch all orders placed Monday to Friday before 3:00pm on the same working day. Orders placed after 3:00pm, or over weekends and bank holidays, will be dispatched on the next available working day.

Do you offer next-day delivery?

Yes. All UK orders are shipped via Royal Mail Tracked 24 & Signed, which delivers next day as standard. To qualify for same-day dispatch, please place your order before 3:00pm Monday to Friday. Orders placed after this time, or over weekends and bank holidays, will be dispatched on the next available working day.

Do you deliver temperature-sensitive or cold-chain medications?

Yes. We use a specialist courier service for all thermo-sensitive deliveries (such as insulin, GLP-1 weight loss injections like Mounjaro, and other refrigerated medications). Cold chain-validated packaging is used throughout the entire delivery process to ensure product quality, safety, and efficacy are always maintained.

How is cold-chain packaging handled?

Temperature-sensitive products are packed using validated cold chain packaging that maintains the required storage temperature throughout transit. Your parcel will normally receive an estimated delivery window from the courier on the day of delivery, so you can ensure someone is available to receive it. If you have concerns about receiving a cold-chain delivery, please contact our customer care team in advance.

Do you deliver controlled drugs?

Yes. Controlled drugs are delivered using a specialist courier service to ensure secure and compliant handling in accordance with UK regulations. These deliveries will always require a signature upon receipt.

How do I track my order?

Once your order has been dispatched, you will receive a dispatch notification containing your tracking details. You can also view your tracking information at any time in the 'Notification Feed' section on your account dashboard. Tracking is available for all delivery options.

Will I receive status updates about my order?

Yes. NowPatient uses a structured notification system to keep you fully informed throughout the order process. Every time your order status changes — from approval through to dispatch and delivery — you will be notified immediately. Notifications are sent via email and appear in the 'Notifications' section of your account homepage (accessible via the bell icon). This includes updates when your treatment is approved, dispensed, and shipped.

What order statuses will I see?

You can expect to see the following key status updates: Order Received, Prescription Approved (where applicable), Order Dispensed, Dispatched (with tracking reference), and Delivered.

Can I change my delivery address?

For your first order, delivery must be made to the address registered with NowPatient at the time of sign-up. This is a safety measure to verify your identity and protect your account. From your second order onwards, you can select from any saved address in your account or add a new delivery address during checkout.

Can I have my order delivered to my workplace or a neighbour?

Yes. From your second order onwards, you can have your medication delivered to any address, including your workplace, a family member's address, or a neighbour. All parcels are sent in discreet, unmarked packaging, so the contents will not be identifiable.

How do I update or add a new delivery address?

You can manage your delivery addresses directly within your NowPatient account settings. Additional addresses can also be added during the checkout process when selecting your delivery address. Simply select 'Add a new address' and enter the required details.

What should I do if my order hasn't arrived?

If you have not received your order within the expected delivery window, please first check your tracking details in the 'Notification Feed' section of your account dashboard. If after 10 days of dispatch you have still not received your delivery, please contact our customer care team and we will work to resolve the issue as quickly as possible.

What if my order arrives damaged?

If your order arrives in a damaged condition, please do not use the medication and contact our customer care team immediately. Please retain the original packaging and, if possible, take photographs of the damage, as this will help us raise a claim with the courier and arrange a replacement for you as quickly as possible.

My tracking shows delivered but I haven't received my parcel — what should I do?

First, check with any neighbours or safe locations at your property (such as a porch or outbuilding). If you still cannot locate your parcel, please contact our customer care team and we will investigate the matter with the courier on your behalf.

What happens if I miss my delivery?

If you miss a delivery, the courier will typically leave a card with instructions for rescheduling or collecting your parcel from a local depot. For cold-chain deliveries, it is particularly important to arrange redelivery promptly to maintain product integrity. If you have concerns about a missed cold-chain delivery, please contact our customer care team for guidance.

If you ship international, do I need to handle duties?

No. Our prices include customs duties, wherever you are located.

How are NHS repeat prescriptions delivered?

Once your GP has approved your prescription request, NowPatient's regulated online pharmacy will dispense and dispatch your medication. You will be notified at each stage of the process. NHS prescriptions are dispatched via Royal Mail Tracked 24 & Signed for next-day delivery, provided the order is placed before 3:00pm on a working day.

Is delivery free for NHS prescriptions?

No. There is a small cost applied to all NHS prescription deliveries. This allows us to keep our service operational. NHS Quit Smoking Service orders qualify for free delivery. If you are using the Get Treated Privately service in England, shipping is included within the consultation and treatment price.

Can I specify a preferred delivery date for my NHS prescription?

At this time, NowPatient dispatches orders on the same working day if placed before 3:00pm Monday to Friday. All UK NHS prescriptions are sent via Royal Mail Tracked 24 & Signed for next-day delivery, so you can plan accordingly once you receive your dispatch notification.

How are private prescription medications delivered after a telehealth consultation?

Following your telehealth or video consultation, if a treatment is prescribed, it will be added to your cart automatically. After you complete checkout and payment, your order is sent to NowPatient's regulated online pharmacy for processing. You will receive status updates at every stage and your medication will be dispatched in discreet, unmarked packaging.

How quickly will I receive medication after my consultation?

If your consultation and checkout are completed before 3:00pm on a working day, we aim to dispatch your medication the same day. The total time to delivery will depend on the delivery method you select at checkout.

Is the packaging discreet?

Yes. All NowPatient orders are shipped in plain, unmarked packaging with no branding or indication of the contents on the outside. The packaging is suitable for delivery to your home, workplace, or a neighbour.

Will my parcel require a signature?

Yes. All UK orders are sent via Royal Mail Tracked 24 & Signed, which requires a signature upon delivery. Controlled drug deliveries will always require a signature regardless of the shipping method. For cold-chain deliveries, a signature is required to ensure someone is available to receive the medication promptly and maintain product integrity. For European and worldwide orders, signature requirements may vary depending on the destination country and the service available.

How do I contact NowPatient about a delivery issue?

You can reach our customer care team through the NowPatient website or app. Go to your account and use the Help or Contact Us section to raise a query. Our team is available to assist with any delivery-related concerns including missing parcels, tracking queries, or delivery address changes.

What are NowPatient's customer care hours?

Please visit the Contact Us section of the NowPatient website or app for up-to-date information on our customer care operating hours and available contact methods.

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Treatments

An Easy Way to Buy Prescription Treatments Online

Our licensed prescribing clinicians treat 30+ common conditions, including hair loss, weight management, insomnia, menopause, migraine and more.

Book a quick face-to-face video consultation with a certified prescribing pharmacist, nurse, or doctor. If approved, your medication will be prescribed* and delivered straight to your door with free next-day delivery. No hidden fees. No delays. Just expert care.

*Includes Free Private Prescription & Consultation.
†Applies to UK only.

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WHAT WE TREAT

We Currently Offer Prescription Treatments Across 30+ Common Health Conditions

Sexual health - Herpes, chlamydia, genital warts, erectile dysfunction, premature ejaculation.
Women's health - Contraceptive pills, menopause, thrush, cystitis, period pain, urinary incontinence.
Skin - Acne, rosacea, psoriasis, hair loss, fungal nail infections, shingles.
Weight management - Mounjaro, Wegovy, Saxenda, weight loss tablets.
General health - Insomnia, migraines, IBS, malaria prevention, stop smoking, motion sickness, flu.

Can't find your condition? Search above or browse our full A-Z.

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What Customers Love About Our Service

We want everyone to be happy and healthy, that’s what keeps us going. Read what some of them have to say about us.

Should be WOW patient!
Wow! Excellent customer service. I submitted an email query, had a call back within 30 minutes and a consultation arranged for that evening. Amiss was completely brilliant! Very knowledgeable, very relatable and very professional. Answered all my questions and came up with a plan .... medication was posted out to me the next day. Very happy, totally recommend this service, would have given 10 stars 🌟 if I could.
Alison Hurst
GB
AH
NowPatient is worth your time!
I do not leave reviews, due to time and a rare condition I have. I initially left a message, my call was returned within 2 hours or less. NowPatient offers 4 discount programs. I worked with Jay, he was genuine and wanted to help me all while giving me amazing customer service. Even though I didn't qualify, he gave me some suggestions and tips while encouraging me to follow up with the manufacturer along with other things I could do. This is the real deal, not a scam, and not a waste of your time. Amazing!! Thank you, Jay!
Sherry M
US
SM
Great experience getting the med
Great experience getting the med. Clinician was very thorough.
Barbara Hill
GB
BH
Excellent service
Cannot speak highly enough of the service and assistance I have received from NowPatient. I was dealing with a very kind and helpful clinician who couldn't do enough to assist. He was knowledgeable about the medication being prescribed and the consultation was thorough. There were some hurdles to overcome to receive the medication overseas and nothing was too much trouble. Highly recommend.
CJH
NZ
CH
Very good experience
Very good experience - the clinician asked intelligent questions about my insomnia and taught me a lot at the same time. And the medication was dispatched immediately. I’d definitely use them again.
Phil Daoust
GB
PD
Really excellent
Really excellent. Very thorough and professional pharmacist who guided me through the medication and assessed my suitability. I tried two other online pharmacies and Now Patient were streets ahead.
Colin Glass
TH
CG

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Medicines Experts

Meet Our Medical Team

We are a broad skilled and passionate group of clinicians with experience of operating in regulated health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process