Frequently asked questions
We’ve compiled a list of the most frequently asked questions by our customers. If you can’t find what you’re looking for, you can either use our contact page or speak to a member of our Customer Care team on 020 388 51 500 (UK) or 866-967-1977 (US)
General
How do I access NowPatient?
What if I don’t have a smart phone?
How can I contact NowPatient?
What are your opening hours?
Do you have plans if your service is down?
How do you keep my data secure?
What payment methods and currencies do you accept?
Cancellations & Returns
What should I do if I have an issue using the app?
Can I be removed from your mailing list?
Can I change my email?
Can I change my password?
How can I delete my account?
About Telehealth
Are remote video consultations right for me?
How do I know if the remote video consultation service is safe?
Do I need to verify my identity during the remote video consultation?
Can I have a chaperone (carer, friend, family member) join a remote video consultation?
How can I be sure that you are handling and protecting my data securely?
How is my data stored?
Are my consultations confidential?
Can I select which clinician I have my consultation with?
Will my doctor be informed of any consultations I have through the app?
Do remote video consultations save money for health systems?
Are remote video consultations safer than online questionnaires?
What quality of care can I expect to receive from a remote video consultation?
![A man with a headset is on a video call with a woman, displayed on a smartphone screen. The man's name, "Dr. A.N.Other," is shown at the bottom of the screen.](/_next/image?url=https%3A%2F%2Fnpcms.nowpatient.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fphone.png&w=3840&q=75)
What is NowPatient
Online Pharmacy & Telehealth
NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health. Get started today and benefit from medication reminders, private treatment plans, NHS online pharmacy, GP appointment booking, Rx savings card, Drug Coupons, US drug savings programs, health conditions information, Drug Information, genetic testing, home test kits, BMI Risks, Type 2 Diabetes Risks, pollen meter, air quality monitor, and lots more!
![A laptop screen displays a dashboard with various health metrics and notifications. Widgets include drug coupons, home health testing, genetic risk, diabetes risk, BMI, pollen meter, and air quality.](/_next/image?url=https%3A%2F%2Fnpcms.nowpatient.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fabout-now-patient-desktop-small-v3.png&w=3840&q=75)
WHY WE BUILT NOWPATIENT
To improve the lives of everyone by making high-quality care accessible and convenient
We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
![A collage showing a map with pharmacies, a questionnaire, medication details, and a person video chatting on a screen.](/_next/image?url=https%3A%2F%2Fnpcms.nowpatient.com%2Fwp-content%2Fuploads%2F2024%2F05%2FBento-image.png&w=1920&q=75)
Can I trust NowPatient
Meet our medical team
We are a passionate group of clinicians and medical writers covering a broad range of specialities with experience operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process