You can get free NHS prescriptions if, at the time the prescription is dispensed, you:
• Are 60 or over
• Are under 16
• Are 16 to 18 and in full-time education
• Are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)
• Have a specified medical condition and have a valid medical exemption certificate (MedEx)
• Have a continuing physical disability that prevents you from going out without help from another person and have a valid medical exemption certificate (MedEx)
• Hold a valid war pension exemption certificate and the prescription is for your accepted disability
• Are an NHS inpatient
You’re also entitled to free prescriptions if you or your partner (including civil partner) receive, or you’re under the age of 20 and the dependant of someone receiving:
• Income Support
• Income-based Jobseeker’s Allowance
• Income-related Employment and Support Allowance
• Pension Credit Guarantee Credit
• Universal Credit and meet the criteria
If you’re entitled to or named on:
• A valid NHS tax credit exemption certificate – if you do not have a certificate, you can show your award notice. You qualify if you get Child Tax Credits, Working Tax Credits with a disability element (or both), and have income for tax credit purposes of £15,276 or less
• A valid NHS certificate for full help with health costs (HC2)
People named on an NHS certificate for partial help with health costs (HC3) may also get help.
There’s a simple way to find out if you’re eligible for free NHS prescriptions and any help with other NHS costs. Use the eligibility checker.
Now Patient has a Business Continuity Plan (BCP) that is triggered if our systems are down. The aim of our BCP is to ensure that there is no significant disruption to the delivery of the health care services provided by Now Patient and that the pharmacy contributes effectively to civil emergencies where appropriate. ISO 22301 defines business continuity as:
“The capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident”
Some medications, like insulin, need to be kept chilled. In order to do this safely, we send all chilled (or cold-chain) medication out via tracked Royal Mail signed for service. For any medicines that need to be kept cold, we use validated cold chain technology to ensure that your medicines are kept at the right temperature all the way to your home. When you receive your delivery, you should immediately unpack the items and place them into a refrigerator.
Using Now Patient does not cost the NHS any more money than if you were to use a high street pharmacy. Every pharmacy in the country is paid a set fee for each item they dispense to the public. It is then up to that pharmacy what they do with that money. At Now Patient we’ve decided to use it to deliver your items FREE of charge. It means that we may make less, but you get a convenient and seamless door-to-door service, and the NHS does not lose out.
The GPhC (General Pharmaceutical Council) is the regulator for pharmacy services in Great Britain. The GPhC sets standards for pharmacies in Great Britain, which look at if the pharmacy is well-run, provides medicines and other services safely to people, protects people’s privacy and confidentiality, and has staff with the right skills and training. You can access the most recent report from the GPhC website
The Yellow Card Scheme allows you to report suspected side effects from a medicine, vaccine, or medical device. You can report side effects on the Yellow Card website: here. The Yellow Card Scheme is run by the medicines safety watchdog, the Medicines and Healthcare products Regulatory Agency (MHRA)
There is no charge for using the Now Patient app. It is completely free. The only cost that you might incur is if you have to pay for your NHS prescriptions. In this case we are required by law to pass on the NHS prescription fee.
Now Patient is the UK’s first regulated digital health service that uses predictive analytics and AI to personalise the services that are made available to you, based on your individual health risks and profile. As a member of Now Patient, you get to enjoy the following benefits:
• Video consultations in a live, real-time setting. Now Patient is the UK’s only pharmacist-led video consultation service. As a member of Now Patient, you will have access to your own team of clinicians. What’s more, you can specify the gender and language of the clinician before you book your consultation
• Our clinicians can assist you in many ways ranging from giving you advice about your medications and what to do if you miss a dose, to general advice on healthy living. We even provide NHS commissioned services, via video consultations, such as Stop Smoking Clinics, New Medicines Service, Travel Advice, Weight Management Advice and Medication Reviews
• Handy Medication Reminders.
Because 1 in 5 adults miss taking their prescribed medicine, the Now Patient App sends a handy reminder straight to your device giving you a gentle nudge about when to take your medication
Poor adherence to medication can have devastating consequences, not only for patients but also the NHS. A recent report* estimated that wasted medicines costs the NHS £300 million each year, while the side effects and complications caused by people not finishing courses of antibiotics costs as much as £500 million
*Subject to consent
• NHS Prescriptions Online. Now Patient connects directly with your GP through the NHS network. This means your medication records are ‘accessed’ from the NHS and will be viewable on the App. Using the App, you will be able to place orders for the medications you require. This request is sent directly to your GP. When approved, the prescription is electronically sent to Now Patient, and it can be safely dispensed and delivered by us. All deliveries are FREE and tracked using Royal Mail Tracked 48, so you will always know the status of your order
• Health Information & Education. We have partnered with the NHS to bring you various health information resources. This includes information about Healthy Living, Medicines A-Z, Conditions A-Z. This authoritative NHS content comes from a known source and can be trusted, unlike some other information searched on the internet
A PPC (prepayment certificate) lets you get as many NHS prescriptions as you need for a set price, a bit like a season ticket for the bus. A PPC is valid for either 3 months or 12 months, depending on the type of certificate you buy. The prescription charge in England is currently £9.35 per item.
A PPC costs:
• £30.25 for 3 months
• £108.10 for 12 months
You can buy one online, or get more information from the NHS
An internet pharmacy, such as Now Patient, is one that allows you to order your medications online and have them delivered to your door, saving you the time and inconvenience of going to your GP or local pharmacy to pick them up.
EPS is the NHS’s “Electronic Prescription Service”. It allows GPs to send your prescriptions electronically to your chosen pharmacy. The NHS have estimated EPS has saved them £130 million over the last 3 years. You can find more information on EPS on the Digital NHS website. Eventually EPS will remove the need for most paper prescriptions.
The Summary Care Record (or SCR) is an electronic record of important patient information, created from GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in the patient’s direct care. Our pharmacists regularly access SCR’s to improve the timeliness and safety of care given to patients.
Now Patient is owned and operated by Infohealth Ltd. Pharmaceutical services are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’. Our dispensing pharmacy is regulated and authorised for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on pharmacy regulation: here
Most adults in England have to pay prescription charges.
Certain groups are entitled to free NHS prescriptions and some prescribed items are always free, including contraceptives and medication for hospital inpatients.
The NHS prescription charge is currently £9.35 for each prescribed item, which means that there is a charge for each different drug or medical appliance on your prescription. Support stockings are charged per stocking.
If you regularly pay prescription charges, a prescription prepayment certificate (PPC) could save you money.
If you do not qualify for exemption, the NHS requires us to collect each item fee and remit back to the NHS.
Prescription charges are used to fund wider NHS services.
How to register with Now Patient using your email address
To register an account with Now Patient using your email address, please complete the information required on the sign up page.
- Enter your email address
- Select a password
- Re-type your password
- Then select the button ‘Agree & Join’
- Once you have completed this step your account will be verified and you will be able to use the Now Patient
service
How to register with Now Patient using your NHS login account details
To register an account with Now Patient using your NHS login credentials, please click the blue button ‘Continue with NHS login’ on the sign up page.
You will then be asked to enter in your NHS login details.
Once you have been verified by the NHS, you can use the Now Patient service.
You can continue to register as normal. Once your account is created, you can request your NHS linkage keys from your GP. This is a simple process. When you login, after registering, there is a short explainer video on the landing page that describes how you can obtain the linkage keys. Once those keys are obtained, you simply enter them into your account, to unlock all the features of Now Patient.
Now Patient can be accessed via App or also by using a standard web browser like Google, Firefox, Safari, Google Chrome or Internet Explorer.
The easiest way to do this is to go to your GP as usual and ask them to send your prescription by EPS to Infohealth Pharmacy (FM824). The request will then come to us, and we will process it, sending your items to you with no delivery charge.
Linkage codes (also called linkage keys) are 3 codes that the NHS uses to protect your GP medical record and keep it secure for you. You can use these codes to access your GP medical record online and via the NowPatient App. This will allow you to seamlessly order your NHS repeat prescriptions. (You can also access your GP medical record, without having to contact your practice, by using your NHS login.)
You will need to contact your GP practice and ask for access to “online services”. You will also need to state that you would like them to send you your “3 linkage keys”. Each GP practice manages these requests a little differently. Some prefer you to complete a request form online, via their website. Others prefer you to email or to phone.
We found the simplest way to get these codes is by email. Below, we’ve included a template email you can use to request yours.
In order to use your codes to view your prescription records, you’ll need to download the app from the App Store or Android Store or simply use the web version sign up. You’ll then be given the option to link your medical records using your linkage codes. If you have your codes, you can select that option and add them to your account.
Once you have requested online services, your practice will send you a letter or email with your codes. You should have the following 3 codes:
- Linkage key or passphrase
- ODS code or practice ID
- Account ID
They’ll be in a box that looks like this:
Provide the following online services account details when prompted:
| Linkage Key | ——— |
|---|---|
| ODS Code | ——— |
| Account ID | ——— |
You may already have your codes
If you have accessed online services previously, such as repeat prescription ordering online, you will have already received these codes by letter or email. If you’re not sure where the letter is, then you may be able to access them from the app you use to request repeat prescriptions. For example, you can find your codes in your account setting pages in Patient Access.
The process of importing your eligible prescriptions is instant, as long as you login with your NHS login credentials. If you do not have NHS login credentials, you can input your linkage keys, which are obtainable from your GP. Once you input your linkage keys, your prescriptions will be imported and be immediately available for ordering.
We are only able to upload medicines that your GP has marked as for repeat prescription. You may have other items that you have regularly but are not designated as repeatable. These will not be automatically uploaded to the app. If you believe that you should have other medications on the app, please contact us directly at [email protected] or through the app’s chat function and a member of our support team will be happy to assist you.
You must log in using the details and password you entered during the registration process. Then tap on the “medications” button, and you will be taken to the ordering screen containing your NHS repeat medications. You can now order by swiping which medication you would like to order and following the instructions.
To do this, please log into the app and select “Manage Medication”. Tap on your medication and select the “Add Reminder” button.
If your GP does not use EPS it may be more difficult to fulfil your order. Please contact us at [email protected] to discuss your situation.
Every Electronic Prescription Service (EPS) repeat prescription request must be approved by your GP before we can process it and dispense your items. You do not need to do anything about this. Once you place your order, the request goes straight into your GP’s workflow for approval. In the vast majority of cases, the prescription is signed off by the GP within 48 hours and we are able to deliver your medicines shortly after. In some cases, however, the GP does not sign off the prescriptions within this timescale. If this happens, we will chase the GP on your behalf. We may need to contact you to discuss your individual case.
If you order using the app you will be able to pay using a credit or debit card. If you order another way (such as direct with the pharmacy) we will email or text you a payment link.
The ideal time to order is 7-8 working days before the medication is due. Any earlier than this and your GP may not sign off your prescriptions as it is too soon after your last instalment. During seasonal holiday periods, we would recommend you place an order 2 weeks earlier than you normally would.
Yes, the delivery to your chosen address is completely FREE. You will not have to pay any delivery charges for your prescription order, nor will the NHS.
This is dependent on when your GP signs off the prescription request but it typically takes 4-5 working days from the time of ordering.
At present, Now Patient is only able to dispense and deliver prescriptions to patients in England. We do not currently deliver to Wales, Scotland or Northern Ireland. However, this may change in the future.
If not all your items have been delivered, it is likely that the GP has not signed certain items off. This may be for several reasons, usually that it is too soon since your last instalment of medicines, they would like to review the prescription with you directly or the prescribed course has expired. If this happens, we will continue to chase outstanding items on your behalf, but we may be in touch to direct you on any actions that you need to take.
Non controlled or non-temperature sensitive products are delivered to you using Royal Mail’s tracked 48-hour service. This service does not require a signature; however, you will be able to track the movement.
For controlled medications and thermo-sensitive medications, we use a signed-for service with a specialist courier company.
If you order items that are thermo-sensitive e.g., insulin products, then you need to ensure that you able to receive the delivery and immediately unpack the goods and put them into the refrigerator as soon as possible.
For deliveries of certain controlled drugs, you will always be asked for a signature. Controlled drugs require specialist audit trails.
Yes. The most popular service we use is Royal Mail Tracked 48. You will be given a tracking code that you can use to track the whereabouts of your parcel, including photographic evidence of delivery. Deliveries are usually made within 72 hours from receipt of the prescription. However, on occasions, there may be delays but you will be able to continuously track the movement.
Yes. Medications that require special storage between 2-8c are packed securely in specialist cold chain packaging. The packaging that we use is validated to ensure the integrity of the medication is always maintained. On certain occasions, we may use specialist cold chain courier services.
Yes. When you make your order using the app you can specify which address you would like the delivery to be sent to.
Due to data protection guidelines, unless we are instructed by you to do so, we are not able to leave the package with a neighbour. If you would like the package to be left with a neighbour, please contact us at [email protected] to arrange it.
If the package fits through your letterbox the order will be delivered so it is waiting for you upon your return. If it will not fit through the letterbox, and if you are eligible for free courier service (for example, if it is a temperature-sensitive product), then the courier company will contact you to re-attempt delivery. For all other orders, unless otherwise instructed it will be returned to the nearest Royal Mail sorting office. You will normally be left a card by Royal Mail with clear instructions on how to retrieve your parcel.
Currently, we cannot guarantee a specific delivery slot. However, this may change in the future once we start adding more delivery options.
Once you register and have your first prescription filled by Now Patient, you will be given FREE access to book live video consultations with our team of clinicians.
Live video consultations with our clinicians can be useful for:
• General medical advice
• Advice on medication
• Advice on what to do if you miss a dose of your medication
• Advice on what to do if you suffer from side effects to your medication
• Stop smoking advice
• Asthma inhaler use and advice
• Weight management advice
• Accessing NHS services like New Medicine Service
The New Medicine Service is an NHS Commissioned service that is available at Now Patient which gives you extra help and advice if you’re just starting on a new medicine for one of the following conditions:
• Asthma
• Chronic obstructive pulmonary disease (COPD)
• Type 2 diabetes
• High blood pressure
• People who have been given a new blood-thinning medicine
The New Medicine Service is a simple, deliverable intervention which helps patients and also saves the NHS money. If you have recently started taking medications for any of the above conditions, you can book a live video consultation at no cost to yourself. Alternatively, if our pharmacists identify that you are a suitable candidate for the service, then they may reach out to you.
Yes. Now Patient allows you to choose from a pool of clinicians based on variables such as gender and languages spoken.
Our clinicians will only ever inform your GP if they have concerns following the consultation and only if you give them explicit consent to do so.
You may be sent a short survey asking you about your experience attending your video consultation. We encourage you to complete this as it provides us with valuable feedback to improve your experience in the future. It’s helpful for us if you point out things that didn’t go well, and suggest ways of improving the experience for you and others. If you would like the clinician to send details of the consultation to your GP, you can request that we forward any notes.
As qualified healthcare professionals, our clinicians can offer clinical advice, help with medications, minor illness advice and certain NHS-commissioned services that might benefit you, such as medication use reviews and New Medicines Service, which aims to give you extra help and advice if you’re just starting on a new medicine. If symptoms suggest it’s something more serious, our clinicians have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional. All pharmacist clinicians train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and well-being advice.
The traditional pharmacy model encourages patients with health concerns to come into the pharmacy and ask for a consultation. Now Patient is the UK’s first live video consultation service led by pharmacists, in a real-time setting. It allows patients to book a consultation with a pharmacist from anywhere in England. The consultation can be conducted via, smartphone, tablet or PC. If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
Did you know?
• More than 58 million informal healthcare consultations are provided by pharmacists and their teams every year;
• Every year 44 million patients self-refer to a pharmacist and their team for healthcare advice, with 5 million unable to access other forms of healthcare;
• Informal consultations provided by pharmacists and their teams save more than 24 million GP appointments every year; and
• During COVID-19, according to the Nuffield Trust, there has also been a surge in patients’ uptake of remote health services, including registrations for the NHS App, NHS login and e-prescription services.
Video consultations are suitable for many patients who do not need a physical examination and who can communicate via video. Video consultations might not always be suitable – for example, if you need a test or physical examination. If that is the case, you will need to attend your NHS GP or relevant NHS service. NHS Pharmacists are on hand to offer advice on minor illnesses and are not a substitute for your GP if you have a serious illness or life-threatening conditions. If at any time during your video consultation you feel that you would like to end the consultation, you can say that you would like to end the video call.
The amount of data your video consultation consumes will depend on the speed of your internet connection. Data use is less on lower-speed internet connections, or a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call.
Yes. If they are in the same location as you, it is possible to have someone with you during your video consultation. You should let your pharmacist know if you have someone with you at the start of your appointment.
Your consultation with the pharmacist will end at 8 minutes. A timer will appear on your screen for the final 2 minutes of your consultation, so you are aware of the remaining time. Should you wish to have more time, another consultation can be booked.
Once you have had your first order of medications delivered Now Patient will automatically assess your eligibility for FREE video consultations. You will then be able to book an online consultation by visiting the “consultations” tab in the menu area of the app and following the instructions there.
The General Data Protection Regulation (GDPR) is the single comprehensive EU-wide Law that governs the use, sharing, transfer and processing of any personal data that originates from the EU. Since Brexit, the UK is no longer covered by GDPR but has adopted a very similar law which it has called “UK GDPR”. Personal data in the UK is therefore covered by UK GDPR in conjunction with the Data Protection Act 2018.
Now Patient is registered with the ICO, under requirements of the UK GDPR/Data Protection Act 2018, as a data controller. The registration number is Z9217372.
You can contact Now Patient’s Data Protection Officer at [email protected]
When you register, we will send you transactional emails or SMS texts. We will send you email and text communications related to your sign-up (e.g., a welcome email and a confirmation when your data is successfully uploaded). In addition, if you place an order via the service, you will receive email and text status updates for that order. From time to time, we may send you personalised health information or resources that we feel may be suited to you.
To request the data that Now Patient hold on you please email [email protected]. You will then be sent an online request form to complete. Your request will be processed within 7 days. Data is supplied in excel format.
If you would like to request your data to be deleted, please send your request to [email protected]
You will then be sent an online request form to complete. Your request will be processed within 7 days. If you have received certain NHS services from Now Patient, then that data is subject to NHS data retention policies which may require us to retain your data. We may also need to retain your data for other reasons. Please see our data retention policy for details.
All data is held securely on Now Patient’s system within the UK. To read more information about how Now Patient use your data, please read our privacy policy. Information governance policies are in place that prevent access to your records by unauthorised individuals.
To learn more about the General Data Protection Regulation (GDPR) please click the ICO website: here
NHS Electronic patient records (EPRs) and other medical records are held as directed by the NHS Code of Practice 2021 and the Specialist Pharmacy Services Guidance on Retention and Secure Storage of Pharmacy Records (England) 2020- 2021. Details are set out in our Document Retention Policy which is available upon request from [email protected]. We also retain non-medical information for the periods set out in our Document Retention Policy.
Yes. GDPR requires that data controllers and processors provide sufficient guarantees to meet key requirements of the regulation. Now Patient has taken the proactive step of entering into agreements with our third party service providers for the protection of personal data. Further details are set out in our privacy policy.
Yes. This means that Now Patient may not pass on any data to third parties and is fully compliant with UK GDPR. The legal guidelines are particularly strict for medical data – which is how it should be! We are only obliged to provide medical information to the authorities if a court order is issued.
Now Patient has implemented the current security guidelines. Our system has also been subjected to appropriate security tests to monitor its implementation. All information you provide to us is stored on cloud servers operated by leading operators with the highest levels of security. We can guarantee a very high level of protection of sensitive data, which is usually even higher than that of the software used by many doctors’ practices. Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology. All data is secure and encrypted in transmission and at rest using AES-256 encryption, with restricted access. We also have additional protocols such as transparent data encryption (TDE). We are working towards ISO 27001 certification.
Your medical data is transmitted exclusively on the central Now Patient server in a secure data centre and never leaves the country.
Data is backed up constantly. We have scheduled back-ups running daily, weekly and monthly.
The app will adjust to new Time Zones or Daylight-Saving Time adjustments as long as users close the app completely and re-login to the app following a time change or adjustment. Evergreen Life recommends:
- Users close the app completely and re-login to the app when they travel into a new time zone to allow the medication diary and reminders to synchronise with the new time zone. If the time zone you have moved to means that you skip over a scheduled medication time slot in the app you will need to go back and record this manually
- Users close the app completely and re-login to the app after a clock change due to Daylight Saving Time adjustments to allow the medication diary and reminders to synchronise with the new time
The Now Patient app can be downloaded to devices running IOS 10 and above and all devices running Android 7 and above. The app can also be used on any desktop or notebook browser.
If you prefer downloading the app, rather than using a web browser, you can download it from the Apple store, Google Play and the iTunes store.
Select more options, and under the profile go to change password. Here you will be able to change your password as well as set password prompts and recovery emails.
The Now Patient app has been designed and tested to be as user-friendly and intuitive as possible. However, if you require further help, please get in touch with our team at [email protected]
Yes. We use cookies to help us improve the way our website works, for example, by ensuring that visitors find what they are looking for easily. You can find out more on our cookie policy page.
As a signed-up user, you can do the following for FREE:
- Connect to your GP practice
- View past/upcoming appointments
- Book appointments
- View current medication
- Order repeat prescriptions
- Have live video consultations with a registered pharmacist
- Access handy medication reminders that prompt you to take your medication dose
- Access a wealth of healthy living information including A-Z of medicines, A-Z of health conditions
- Access NHS commissioned services that improve your health outcomes
No. Now Patient is privately funded.
You can contact the Pharmacy Team, Customer Service Team or IT Team via email: [email protected] or by telephone: 08000 124 700 (Freephone)
When you order a prescription online, you can have your prescription sent electronically to a pharmacy of your choice. Patients can choose any pharmacy provider for their electronic (online) prescriptions to be sent to. This is called a nomination. When you register with Now Patient, your nominated pharmacy will be Infohealth Pharmacy. This means whenever your GP approves your prescription, it will be electronically sent to us for dispensing and delivery. Your nomination is stored with the NHS.
For more information on nominating please follow the Digital NHS link
If you have a paper prescription you should ask your surgery to recreate it as an EPS one and send it to us. Alternatively, the surgery can fax a copy of it to us and also place it in the post to Now Patient c/o Infohealth Pharmacy, 28 Chipstead Valley Road, Surrey CR5 2RA.
Now Patient c/o Infohealth Pharmacy will remain your nominated pharmacy until you actively transfer your nomination to somewhere else.
Now Patient are not able to change your nominated pharmacy. If you would like another pharmacy to dispense your prescriptions you will need to instruct them, or your GP, to change your nomination. Until this change has taken place, Now Patient will continue to dispense and deliver any Electronic Prescription Service (EPS) prescriptions that are sent to us on your behalf.
By registering with Now Patient, you are automatically nominating Infohealth Pharmacy (Now Patient) as your pharmacy of choice to dispense any EPS prescriptions. Infohealth pharmacy is regulated by the General Pharmaceutical Council (“GPhC”) which sets the standards for pharmacy professionals and registered pharmacies in the United Kingdom. Infohealth is registered with the GPhC, number 1036487.
No. Under NHS rules, your GP surgery cannot direct you to use any Pharmacy. Every patient has the right to choose which pharmacy they would like to use for dispensing their medication. For further information please click the NHS UK link
You can contact us through the in-app “Ask a Question” function or by emailing us at [email protected]
Now Patient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. To lodge a formal complaint or leave feedback, please send an email to [email protected] and provide as much information as possible to allow us to investigate your complaint. Include the following:
- Your name and a valid email or home address for reply
- A phone number in case we need to contact you for additional information
- The particular part of the service you want to complain about
- A clear description of what you want to complain about and when this happened
- Any relevant correspondence
Now Patient will acknowledge all complaints no later than the third working day after the day the complaint is received.
The complaint will be investigated and you will receive the findings of the investigation along with an apology. You will also receive an explanation of any lessons learned or changes that will take place as a result of the findings of the investigation. The investigation length will depend on what your complaint is about and how complex it is. Communication with you is important and we will keep you updated throughout the process.
If your complaints relate to NHS pharmacy services provided, and you are unhappy with the response that NowPatient® (Infohealth Pharmacy) has made to a formal written complaint, then you should raise your concerns with the General Pharmaceutical Council link
A complaint must be made no later than 12 months after the date on which the matter which is the subject of the complaint occurred; or if later, the date on which the matter came to the notice of the complainant.
Now Patient’s symptom checker is registered as a Class 1 Medical Device. It is designed by doctors and is Safe and FREE to use. With the advantage of being 100% anonymous, you’ll receive a report that includes the Possible causes of your symptoms and also Information to help you decide the best next steps, including discussing the results with a Now Patient clinician in a real-time setting.
Our Website and App allow you to input your symptoms and other information and receive medically safe information about specific conditions to help you decide on what to do next and whether you need to see a doctor. Our products and services can’t be used to get information about babies, children under the age of 16, pregnant women, people who are immunosuppressed or on immunosuppressive treatment, and people with complex or long-term conditions. However, if you’re generally healthy and don’t have any ongoing or rare medical conditions, we can help you spot less serious conditions you can usually manage yourself.
We are not a real-life doctor, which means we can’t:
- consider all the information a doctor can when interacting with you;
- identify every possible condition or symptom you may have; and
- always understand the information you provide
We often give suggestions about what you can do next, but you should only act on these if you think it’s appropriate for you to do so. Always visit a doctor if:
- you’re in doubt
- your symptoms get worse; or
- your symptoms don’t improve
If your situation feels serious, always call the emergency services.
Remember, always consult with your doctor before making medical decisions based on information provided by our Website and App. Infohealth Limited is not liable for any decisions, acts or omissions you make. The Symptom Checker is solely for supporting users in their decision as to whether there is a need to see a healthcare professional and it is not a diagnostic tool. Reliance on information provided by the Symptom Checker is solely at your own risk and we hereby disclaim any and all express, implied, or statutory warranties to the fullest extent permissible by law. The Symptom Checker is not a substitute for professional medical advice, diagnosis, therapy, or treatment and you should never rely on or make health or well-being decisions based on information provided by the Symptom checker without first consulting an appropriate health professional.
No, the Symptom Checker is free to use for all registered Now Patient users.
The Symptom Checker does not provide a diagnosis, medical advice or treatment recommendation. The suggested next steps are based on a group of people with similar characteristic such as your age, sex and health background, who are generally healthy and don’t suffer from any chronic or rare medical conditions. We can’t consider all the information a doctor can, and we are not liable to identify all possible conditions or symptoms.
Now Patient is a first of its kind regulated digital health service that uses predictive analytics and artificial intelligence to provide you with personalised care and resources that can help improve your health outcomes, FREE of charge.
Prescriptions, healthcare resources & live video consultations all in one place for FREE
Yes, the delivery to your chosen address is completely FREE. You will not have to pay any delivery charges for your prescription order, nor will the NHS.
Our clinicians will only ever inform your GP if they have concerns following the consultation and only if you give them explicit consent to do so.