NHS Online Pharmacy
We are connected directly to your local GP surgery and the NHS. And because it only takes a few minutes to switch to NowPatient, its never been easier to start managing your NHS repeat prescriptions online.
This feature is intended for UK audiences only
How it works
Step 1
Go to the tools page. Select NHS Online Pharmacy. You can select the star icon on the tool and this will create a shortcut on your dashboard for ease of future use
Step 2
Using the action button, select ‘Order prescription’
Step 3
Now select the medications you wish to order and select ‘Add to cart’
Step 4
You can complete the checkout by selecting an exemption or paying the standard charge for NHS prescriptions. You can pay by debit card, credit card, or by Apple pay
Step 5
You can view live status updates of your order in ‘My Notifications’ located on your dashboard
Step 6
When your order is dispatched, you will receive a tracking code in ‘My Notifications’. This will allow you to track the order in transit
Step 7
When your order is delivered, we will send you a link that shows you photographic proof of delivery in ‘My Notifications’
Service Information
What information do I need to provide to be able to order my NHS repeat prescriptions?
After I create an account, how quickly will I be able to view my NHS repeat prescriptions?
What is NHS login and can I use it to access NowPatient?
I already have an NHS login account, why is the NHS asking me for more information when I try to access NowPatient via my NHS login credentials?
I’ve started registering with NHS login, but my account isn’t verified yet. Can I still use it?
My personal details have changed. Where do I update them if I use NHS login to access NowPatient?
What is Pharmacy Nomination and why do I need to nominate NowPatient to order my NHS repeat prescriptions?
I am an NHS user in England and my NowPatient account is suspended. Why?
What is the NHS Online Pharmacy quick action widget?
How do I order my NHS repeat prescription?
How do I leave a note for my GP when I place an order for my repeat prescription?
Will I get status updates for my order?
How will my order be delivered?
Do you ship cold-chain or temperature sensitive products?
Do you ship controlled drugs for NHS prescriptions?
Where do you deliver?
When will my order arrive?
What should I do if my order has not arrived?
Not all my items have been delivered. What should I do?
Am I exempt from paying for my prescription?
Can I check if I am exempt from paying prescription charges?
What is a prescription prepayment certificate?
I need a particular brand of medication that suits me better, can NowPatient help?
What if I want to use your dispensing services without creating an account?
What happens if my GP gives me a paper prescription?
Can I use NowPatient to order prescriptions for my family?
Can I use NowPatient’s NHS online pharmacy if I live in Scotland, Wales or Northern Ireland?
Do I need to tell my doctor that I am using NowPatient?
Does this cost the NHS money?
How do I report side effects?
WHY WE BUILT NOWPATIENT
To improve the lives of everyone by making high-quality care accessible and convenient
We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.