Order Your NHS Repeat Prescriptions Online With NowPatient
NowPatient makes it easy to order your NHS repeat prescriptions online and have your medication delivered straight to your door. View your available prescriptions, place your order in minutes, and track delivery – all from one account.
This service is available to NHS patients registered with a GP in England. There is no extra cost to the NHS.
YOUR QUESTIONS, ANSWERED
We Can Answer Your Questions Quickly
What is NowPatient?
NowPatient is an NHS-approved online pharmacy that lets you order your NHS repeat prescriptions from home. Your medication is dispensed by Infohealth Pharmacy and delivered to your door across all UK postcodes.
Who can use NowPatient’s NHS online pharmacy?
The service is available to patients registered with a GP surgery in England. It is commissioned by NHS England and is not available in Scotland, Wales, or Northern Ireland.
How do I create a NowPatient account?
You can sign up using your email address or your NHS login credentials. Signing up with NHS login is faster — your repeat prescriptions will appear within 10 minutes. If you sign up by email, it can take up to 4 hours for your NHS record to be linked.
What information do I need to sign up?
If signing up by email, you need your name, gender, date of birth, ethnicity, home address (including postcode), and a contact number. If using NHS login, most of these details are shared automatically from your NHS account.
What is NHS login?
NHS login is a secure single sign-on service that lets you access multiple digital health services with one email and password. NowPatient is an approved NHS integrated partner, so you can use NHS login to access your account directly.
Do I need a verified NHS login account?
Yes. You need a fully verified NHS login account to use it with NowPatient. If your account is not yet verified, you will need to complete the NHS verification process first.
Do I need to tell my GP that I’m using NowPatient?
No. When you create your account, NowPatient automatically links to your GP surgery. Your GP does not need to be informed separately.
How do I order my NHS repeat prescriptions?
Log in to your account, go to the NHS Hub, and select ‘Order Prescription’ from the NHS Online Pharmacy Service Card. Choose your medications, confirm your exemption status, select a delivery address and method, then submit your payment.
How long does it take for my GP to approve my order?
After you place an order, it is sent electronically to your GP for approval. This process can take up to 72 hours. Once approved, we dispense your medication and prepare it for delivery.
Can I leave a note for my GP when I order?
Yes, if your GP surgery supports note submissions. This is useful if you need extra supply for a holiday or have a special request. You can type your note during the checkout process.
What order status updates will I receive?
NowPatient sends status update notifications by email and in-app at every stage of your order, from placement through to delivery.
What happens if my doctor prescribes a new medication?
If your doctor prescribes a new medication, we will create a new order or add it to an existing one. Your order details will be updated and you will receive an in-app notification.
Can I order prescriptions for my family members?
No. NowPatient accounts are unique to each individual. Each family member needs to create their own account to order prescriptions.
Can I use NowPatient without creating an account?
Yes. Ask your GP to send your prescription via EPS to Infohealth Pharmacy (provider code: FM824). We will process and dispatch your items with no delivery charge, but you will not have access to order tracking or account features.
What if my GP gives me a paper prescription?
Ask your GP surgery to recreate it as an electronic prescription and send it to provider code FM824. Alternatively, the surgery can post the paper prescription to:
NowPatient c/o Infohealth Pharmacy,
28 Chipstead Valley Road,
Coulsdon,
Surrey
CR5 2RA.
Where does NowPatient deliver?
We deliver to all postcodes in England. Some rural areas may experience slightly longer delivery times.
How will my order be packaged?
All orders are shipped in discreet, unmarked packaging. Temperature-sensitive items (such as insulin) are sent in cold chain-validated packaging. Controlled drugs are handled by a specialist courier service.
What delivery options are available?
We offer Royal Mail Standard Tracked & Signed (2–3 days), DHL Express Tracked (1–2 days), and Royal Mail Special Delivery (next working day, guaranteed before 1pm). Orders placed Monday–Friday before 3pm are dispatched the same day.
Can I choose where my order is delivered?
Yes. During checkout, you can choose any saved address or add a new one. However, your first NHS prescription order must be delivered to the address registered with the NHS. Subsequent orders can go to any address.
What should I do if my order has not arrived?
Check the tracking details in the ‘Orders History’ section of your account. If your order has not arrived within 10 days of the dispatch notification, contact us and we will work to resolve the issue.
Why are some items missing from my delivery?
Missing items usually mean your GP did not approve them. Common reasons include ordering too early, your GP wanting to review your medication directly, or your treatment course having expired. Contact your GP surgery for more information.
Does using NowPatient cost the NHS extra money?
No. NowPatient is paid the same set dispensing fee per item as any high-street pharmacy in England. There is no additional cost to the NHS.
How much does an NHS prescription cost?
The current NHS prescription charge in England is £9.90 per item. You may be exempt from paying. Use the NHS eligibility checker to find out.
What is a prescription prepayment certificate (PPC)?
A PPC is like a season ticket for prescriptions. It lets you get as many NHS prescriptions as you need for a fixed price: £32.25 for 3 months or £114.50 for 12 months. You can buy one online from the NHS.
What is pharmacy nomination?
When you create a NowPatient account, you nominate NowPatient (Infohealth Pharmacy) to receive your electronic prescriptions. You can only nominate one pharmacy at a time in England, but you can switch at any time with no obligation.
Why has my NowPatient account been suspended?
Your account is suspended if NowPatient has been de-nominated as your pharmacy. If this was unintentional, log in to see a re-nomination prompt, or contact us by phone or email. Once re-nominated, your account will reactivate within 4 hours.
What happens if I want to change pharmacy permanently?
If you choose to move to another pharmacy, your NowPatient account will be deleted. All your data will be removed except for information we are legally required to retain under our data retention policy.
How do I update my personal details?
If you use NHS login, your details sync from your NHS account. Update them through NHS login or ask your GP to make the changes. The updated information will flow through to NowPatient automatically.
Can I request a specific brand of medication?
We supply the brand recorded on your prescription. If you need a specific brand, contact us at support@nowpatient.com or ask your doctor to add the brand name to your prescription. If you have consistently received the same brand, we can see this on your record and will continue to supply it.
Does NowPatient offer medication advice?
Yes. Our pharmacists provide medication advice and counselling for all dispensing services. If you have questions about your prescribed medication, our pharmacy team is available to help.
How do I report a side effect?
You can report side effects through the Yellow Card Scheme (accessed via ‘Report Side Effects’ in your profile settings) or using the reporting assistant on the ‘Report Side Effects’ Service Card on your homepage. The Yellow Card Scheme is run by the MHRA.
Is my payment information secure?
Yes. NowPatient never handles your payment details. All payments are processed securely by Lloyds Bank PLC through our secure banking page.
Can I return or get a refund on my medication?
For health, hygiene, and safety reasons, we cannot exchange or refund dispensed medicinal products, perishable items, personalised or cosmetic items, or unsealed products worn next to the skin or hair. This does not affect your statutory rights.
How do I dispose of unwanted medication safely?
Return unwanted medicines to any NHS pharmacy for safe disposal. You can also post them back to us — contact us for a return form with pre-paid postage. The return address is:
NowPatient c/o Infohealth Pharmacy,
28 Chipstead Valley Road,
Coulsdon,
Surrey
CR5 2RA.
Always keep your proof of posting.
What are NHS Prescription Exemption Categories?
You may be entitled to free NHS prescriptions if you meet specific eligibility criteria. To claim exemption, the appropriate category must be selected on the prescription form and valid evidence may be required. The exemption categories are listed below:
Age-Related Exemptions
A: Aged 60 or over, or under 16 (unless date of birth is printed on the form)
B: Aged 16, 17, or 18 and in full-time education
Certificate-Based Exemptions
D: Maternity exemption certificate
E: Medical exemption certificate
F: Prescription prepayment certificate
W: HRT-only prescription prepayment certificate
G: Ministry of Defence prescription exemption certificate
L: HC2 (full help) certificate
Benefit-Related Exemptions
H: Receiving Income-related Employment and Support Allowance (ESA)
S: Receiving Pension Credit Guarantee Credit (including partners)
U: Receiving Universal Credit and meeting eligibility criteria (Earnings ≤ £435, or ≤ £935 [if UC includes child element or limited capability for work)], in most recent assessment period)
Important
You must only claim an exemption if they are entitled to it. Incorrect claims can result in penalty charges. Proof of eligibility should be provided if requested when collecting medication.
Prescription Item Level Exemptions
You may be entitled to certain medication items for free as listed below. Make sure you declare this when you checkout your prescription order.
For Contraceptive Use
For STI (Sexually Transmitted Infection) Treatment
For latent or active Tuberculosis (TB) or to treat adverse effects of TB treatment
Check if you have an exemption from paying NHS costs
You can check your exemption status by clicking below
DELIVERY QUESTIONS, ANSWERED
Everything you need to know about receiving your NowPatient order
How will my order be delivered?
All orders are shipped in discreet and unmarked packaging, making them suitable for delivery to your home, workplace, or a neighbour. For your protection and safety, your first order can only be delivered to the address that is registered with NowPatient. Future orders can be delivered to any address you choose.
Where does NowPatient deliver?
NowPatient delivers to the UK, Europe, and worldwide. NHS services (such as NHS Online Pharmacy and NHS Pharmacy First) are available to patients in England only. Our private services and online pharmacy are available across the UK, with international shipping available to European and worldwide addresses. Please note that some remote or rural postcodes may experience slightly longer delivery times, and tracking availability for worldwide orders may vary depending on the destination country.
What delivery options are available?
UK orders are shipped via Royal Mail Tracked 24 & Signed, with next-day delivery as standard. European deliveries are sent via Royal Mail Tracked and typically arrive within 3–5 working days. Worldwide deliveries take 7–21 working days and are tracked where available in the destination country.
Delivery charges apply for most services. Shipping is included in the price for patients using our Get Treated Privately service in England, and is free for NHS Quit Smoking Service orders.
When will my order be dispatched?
We aim to dispatch all orders placed Monday to Friday before 3:00pm on the same working day. Orders placed after 3:00pm, or over weekends and bank holidays, will be dispatched on the next available working day.
Do you offer next-day delivery?
Yes. All UK orders are shipped via Royal Mail Tracked 24 & Signed, which delivers next day as standard. To qualify for same-day dispatch, please place your order before 3:00pm Monday to Friday. Orders placed after this time, or over weekends and bank holidays, will be dispatched on the next available working day.
Do you deliver temperature-sensitive or cold-chain medications?
Yes. We use a specialist courier service for all thermo-sensitive deliveries (such as insulin, GLP-1 weight loss injections like Mounjaro, and other refrigerated medications). Cold chain-validated packaging is used throughout the entire delivery process to ensure product quality, safety, and efficacy are always maintained.
How is cold-chain packaging handled?
Temperature-sensitive products are packed using validated cold chain packaging that maintains the required storage temperature throughout transit. Your parcel will normally receive an estimated delivery window from the courier on the day of delivery, so you can ensure someone is available to receive it. If you have concerns about receiving a cold-chain delivery, please contact our customer care team in advance.
Do you deliver controlled drugs?
Yes. Controlled drugs are delivered using a specialist courier service to ensure secure and compliant handling in accordance with UK regulations. These deliveries will always require a signature upon receipt.
How do I track my order?
Once your order has been dispatched, you will receive a dispatch notification containing your tracking details. You can also view your tracking information at any time in the 'Notification Feed' section on your account dashboard. Tracking is available for all delivery options.
Will I receive status updates about my order?
Yes. NowPatient uses a structured notification system to keep you fully informed throughout the order process. Every time your order status changes — from approval through to dispatch and delivery — you will be notified immediately. Notifications are sent via email and appear in the 'Notifications' section of your account homepage (accessible via the bell icon). This includes updates when your treatment is approved, dispensed, and shipped.
What order statuses will I see?
You can expect to see the following key status updates: Order Received, Prescription Approved (where applicable), Order Dispensed, Dispatched (with tracking reference), and Delivered.
Can I change my delivery address?
For your first order, delivery must be made to the address registered with NowPatient at the time of sign-up. This is a safety measure to verify your identity and protect your account. From your second order onwards, you can select from any saved address in your account or add a new delivery address during checkout.
Can I have my order delivered to my workplace or a neighbour?
Yes. From your second order onwards, you can have your medication delivered to any address, including your workplace, a family member's address, or a neighbour. All parcels are sent in discreet, unmarked packaging, so the contents will not be identifiable.
How do I update or add a new delivery address?
You can manage your delivery addresses directly within your NowPatient account settings. Additional addresses can also be added during the checkout process when selecting your delivery address. Simply select 'Add a new address' and enter the required details.
What should I do if my order hasn't arrived?
If you have not received your order within the expected delivery window, please first check your tracking details in the 'Notification Feed' section of your account dashboard. If after 10 days of dispatch you have still not received your delivery, please contact our customer care team and we will work to resolve the issue as quickly as possible.
What if my order arrives damaged?
If your order arrives in a damaged condition, please do not use the medication and contact our customer care team immediately. Please retain the original packaging and, if possible, take photographs of the damage, as this will help us raise a claim with the courier and arrange a replacement for you as quickly as possible.
My tracking shows delivered but I haven't received my parcel — what should I do?
First, check with any neighbours or safe locations at your property (such as a porch or outbuilding). If you still cannot locate your parcel, please contact our customer care team and we will investigate the matter with the courier on your behalf.
What happens if I miss my delivery?
If you miss a delivery, the courier will typically leave a card with instructions for rescheduling or collecting your parcel from a local depot. For cold-chain deliveries, it is particularly important to arrange redelivery promptly to maintain product integrity. If you have concerns about a missed cold-chain delivery, please contact our customer care team for guidance.
If you ship international, do I need to handle duties?
No. Our prices include customs duties, wherever you are located.
How are NHS repeat prescriptions delivered?
Once your GP has approved your prescription request, NowPatient's regulated online pharmacy will dispense and dispatch your medication. You will be notified at each stage of the process. NHS prescriptions are dispatched via Royal Mail Tracked 24 & Signed for next-day delivery, provided the order is placed before 3:00pm on a
working day.
Is delivery free for NHS prescriptions?
No. There is a small cost applied to all NHS prescription deliveries. This allows us to keep our service operational. NHS Quit Smoking Service orders qualify for free delivery. If you are using the Get Treated Privately service in England, shipping is included within the consultation and treatment price.
Can I specify a preferred delivery date for my NHS prescription?
At this time, NowPatient dispatches orders on the same working day if placed before 3:00pm Monday to Friday. All UK NHS prescriptions are sent via Royal Mail Tracked 24 & Signed for next-day delivery, so you can plan accordingly once you receive your dispatch notification.
How are private prescription medications delivered after a telehealth consultation?
Following your telehealth or video consultation, if a treatment is prescribed, it will be added to your cart automatically. After you complete checkout and payment, your order is sent to NowPatient's regulated online pharmacy for processing. You will receive status updates at every stage and your medication will be dispatched in discreet, unmarked packaging.
How quickly will I receive medication after my consultation?
If your consultation and checkout are completed before 3:00pm on a working day, we aim to dispatch your medication the same day. The total time to delivery will depend on the delivery method you select at checkout.
Is the packaging discreet?
Yes. All NowPatient orders are shipped in plain, unmarked packaging with no branding or indication of the contents on the outside. The packaging is suitable for delivery to your home, workplace, or a neighbour.
Will my parcel require a signature?
Yes. All UK orders are sent via Royal Mail Tracked 24 & Signed, which requires a signature upon delivery. Controlled drug deliveries will always require a signature regardless of the shipping method. For cold-chain deliveries, a signature is required to ensure someone is available to receive the medication promptly and maintain product integrity. For European and worldwide orders, signature requirements may vary depending on the destination country and the service available.
How do I contact NowPatient about a delivery issue?
You can reach our customer care team through the NowPatient website or app. Go to your account and use the Help or Contact Us section to raise a query. Our team is available to assist with any delivery-related concerns including missing parcels, tracking queries, or delivery address changes.
What are NowPatient's customer care hours?
Please visit the Contact Us section of the NowPatient website or app for up-to-date information on our customer care operating hours and available contact methods.
Smooth, simple, seamless
Your Guide to Using the NHS Online Pharmacy App Feature
- Step 1.
Open NHS Online Pharmacy Service Card, select ‘Order Prescription’
1 - Step 2.
Select medications, tap ‘Continue to Cart’
2 - Step 3.
Enter exemptions, add GP notes, tap ‘Checkout’
3 - Step 4.
Review details, then tap ‘Submit Payment’
4 - Step 5.
Check order status in ‘Orders History’
5
Service Guide
How NHS Online Pharmacy Works
Who Can Use This Service?
You can use NowPatient’s NHS online pharmacy if you:
- Are registered with a GP surgery in England
- Have active NHS repeat prescriptions
- Are willing to nominate NowPatient as your pharmacy (you can switch back at any time)
Important: This service is commissioned by NHS England and is only available to patients in England. If you live in Scotland, Wales, or Northern Ireland, you will not be able to use this feature.
When Will My Prescriptions Become Available for Ordering After I have Created My Account?
If you created an account using your email address, then we will need to link it to your NHS record. This process can take up to 4 hours. Once linked, you can view and order your repeat prescriptions. If your prescriptions do not appear after 4 hours, please contact our customer care team.
If you used NHS login to create your account, then your repeat prescriptions will be viewable within 10 minutes of signing up with NHS login.
You can learn more about how to create an account using our helpdesk.
NHS Login: Common Questions
Why Is the NHS Asking Me for More Information?
This is a standard security measure. The NHS may need additional information to verify your identity before granting NowPatient access to your records.
Can I Use an Unverified NHS Login Account?
No. You need a fully verified NHS login account to use it with NowPatient.
How Do I Update My Personal Details?
If you use NHS login, NowPatient syncs your details from your NHS account. To update your personal information, make changes through NHS login directly or ask your GP to update your records.
How Do I Setup NHS Login?
If you have not yet set up an account with NHS Login, you can do so using the NHS website.
Pharmacy Nomination
When you create a NowPatient account, you nominate NowPatient (Infohealth Pharmacy) to receive and dispense your electronic prescriptions. This is part of the terms of use for the service.
In England, you can only nominate one pharmacy at a time for electronic prescriptions. However, you can switch your nominated pharmacy at any time with no obligation to inform your previous pharmacy. You are always in full control.
What happens if NowPatient is de-nominated?
If we receive notification that you have de-nominated NowPatient, your account will be automatically suspended. If this was unintentional, you can reactivate easily:
- Log in to your NowPatient account — you will see a screen asking if you would like to re-nominate.
- Confirm the re-nomination to reactivate your account.
- If your account has not reactivated within 4 hours, contact our customer care team.
Alternatively, you can call or email us to reactivate. If you choose to move to a different pharmacy permanently, your account will be deleted. All your data will be removed except for information we are legally required to retain under our data retention policy.
How to Order Your NHS Repeat Prescriptions
Follow these steps to place an order from your NowPatient account:
- Navigate to the NHS Online Pharmacy Service Card. After logging in, go to the NHS Hub on your account homepage. Select ‘Order Prescription’ from the Options Menu on the NHS Online Pharmacy Service Card.
- Choose your medications. On the ‘Available Prescriptions’ screen, you will see all your current NHS repeat prescriptions. Select ‘Add to Cart’ for each medication you want to order. Choose ‘Continue Shopping’ to add more, or ‘Continue to Cart’ when you’re done.
- Confirm your exemption status. On the Cart page, a prompt will ask whether you are exempt from paying for each NHS prescription. Select ‘Yes’ if exempt or ‘No’ if paying. If at least one item is exempt, you will be asked to choose your exemption type and confirm a disclosure consent.
- Leave a note for your GP (optional). If your GP surgery allows note submissions, you can leave a message — for example, to request extra supply for a holiday.
- Checkout. Select ‘Checkout’ from the Cart. On the ‘Review Details’ screen, choose your delivery address and delivery method, then ‘Save and Continue’.
- Enter payment details. On the ‘Payment Details’ screen, add any promo codes and confirm your billing address. Then ‘Save and Continue’ to the ‘Order Review’ screen.
- Submit your order. Select ‘Submit Payment’ to complete your order on our secure banking page. NowPatient never handles your payment details. Payments are processed securely by Lloyds Bank PLC.
- Wait for GP approval. For NHS prescriptions, your order is sent electronically to your GP for approval. This can take up to 72 hours. Once approved, we dispense and prepare your medication for delivery.
Order Notifications
You will receive status updates by email and in-app notifications at every stage of your order.
Delivery
Where Do You Deliver?
We deliver to all postcodes in England. Some rural areas may experience slightly longer delivery times.
First order restriction: For your safety, your first NHS prescription order will always be delivered to the address registered with the NHS. After your first order, you can choose any delivery address, including your workplace.
How Is My Order Packaged?
All orders are shipped in discreet, unmarked packaging. Please make sure you are available at your chosen delivery address to accept the order, including on weekends and bank holidays.
For temperature-sensitive items (such as insulin or weight loss injections), we use cold chain-validated packaging to maintain product quality, safety, and efficacy. You will normally receive an estimated delivery window from the courier on the day of delivery.
For controlled drug deliveries, we use a specialist courier service to ensure safe custody is maintained at all times.
Delivery Options and Timescales
We aim to dispatch all orders placed Monday–Friday before 3pm on the same day. Orders placed after 3pm or on weekends are dispatched the next working day. All deliveries are shipped with Royal Mail, DPD, or DHL (Monday–Saturday).
- Royal Mail Standard Tracked & Signed (NHS prescriptions): 2–3 day delivery (normally 48 hours)
- DHL Express Tracked: 1–2 day delivery (normally 24 hours)
- Royal Mail Special Delivery: Next working day (guaranteed before 1pm)
Choosing a Delivery Address
During checkout, you can choose any address saved in your account. Your registered address is selected by default. To add a new address, click ‘Add New Shipping Address’ on the shipment screen — it will be saved for future orders.
What If My Order Has Not Arrived?
You can track your order at any time in the ‘Orders History’ section of your account. If your delivery has not arrived within 10 days of the dispatch notification, please contact us and we will work to resolve the issue.
Not All My Items Were Delivered
If items are missing from your order, it is likely your GP did not approve them. Common reasons include:
- You placed the order too early (before your repeat was due)
- Your GP wants to review your medication with you directly
- Your treatment course has expired and is no longer repeatable
In any of these cases, contact your GP surgery directly.
NHS Prescription Charges and Exemptions
Using NowPatient does not cost the NHS any more money than using a high-street pharmacy. Every pharmacy in England is paid a set dispensing fee per item.
The current NHS prescription charge in England is £9.90 per item. You may be exempt from paying if you meet certain criteria at the time your prescription is dispensed. You can check your eligibility using the NHS eligibility checker.
Prescription Prepayment Certificates (PPCs)
A PPC works like a season ticket — it lets you get as many NHS prescriptions as you need for a fixed price. PPCs are available for 3 or 12 months:
- £32.25 for 3 months
- £114.50 for 12 months
You can buy a PPC online from the NHS.
New Prescriptions from Your Doctor
If your doctor prescribes a new medication after a visit, we will create a manual order or add it to an existing order. Your order details will be updated to show the new medication, and you will receive an in-app notification, viewable in the ‘Notifications’ section of your homepage.
Medication and Dispensing
Can I Request a Specific Brand?
We only use medication sourced, produced, and packaged in the UK. We supply the brand recorded on your prescription. If you need a specific brand, you can contact us at support@nowpatient.com or ask your doctor to add the brand name to your prescription.
If you have consistently received the same brand, we can see this on your patient record and will continue to provide it.
Medication Advice and Counselling
NowPatient’s pharmacists provide medication advice and counselling across all dispensing services. If you have any questions about your prescribed medication, our pharmacists are available to help.
How to Report Side Effects
You can report suspected side effects in two ways:
- Yellow Card Scheme: Go to ‘Report Side Effects’ in your profile settings. This links to the Yellow Card Scheme, run by the Medicines and Healthcare Products Regulatory Agency (MHRA), where you can self-submit a report.
- Report Side Effects: Use the ‘Report Side Effects’ Service Card on your homepage and select ‘Report Side Effect’. An assistance tool will guide you through the process. You can also view previously reported side effects from the same card.
Using NowPatient Without an Account
If you prefer not to create an account, ask your GP to send your prescription via EPS (Electronic Prescription Service) to Infohealth Pharmacy (provider code: FM824). We will process and dispatch your items with no delivery charge.
Paper Prescriptions
If your GP issues a paper prescription, ask them to recreate it as an electronic prescription (EPS) and send it to provider code FM824. Alternatively, the surgery can post the paper prescription to:
NowPatient c/o Infohealth Pharmacy
28 Chipstead Valley Road
Surrey
CR5 2RA
Other Important Information
Can I Order Prescriptions for My Family?
No. NowPatient accounts are unique to each individual. Each family member needs their own account.
Do I Need to Tell My GP?
No. After you create your account, NowPatient automatically links to your GP, allowing you to view and order your available repeat prescriptions.
What Is the NHS Online Pharmacy Service Card?
NowPatient uses Service Cards on your account homepage to give you access to different services. Each Service Card has an Options Menu for navigating that service. The NHS Online Pharmacy Service Card is where you manage your repeat prescriptions.
Returns, Refunds, and Medication Disposal
Can I Return My Medication?
For health, hygiene, and safety reasons, we are unable to exchange or refund certain products, including:
- Perishable items (food, confectionery, baby milk)
- Dispensed or purchased medicinal products or services
- Personalised items or cosmetics
- Unsealed products or items worn next to the skin or hair
This list is not exhaustive and does not affect your statutory rights.
How to Dispose of Unwanted Medication
You can return unwanted medicines to any NHS pharmacy for safe disposal. Alternatively, you can return them to us by post. Contact us to receive a return form with pre-paid postage. If you choose not to use our form, we cannot cover postage costs.
Return address:
NowPatient c/o Infohealth Pharmacy
28 Chipstead Valley Road
Surrey
CR5 2RA
Always keep your proof of posting (available free from the Post Office). You are responsible for returned products until they reach us.