Are remote video consultations right for me?

Remote video consultations or synchronous consultations are suitable for many patients who do not need a physical examination and who can communicate via video. Remote video consultations might not always be suitable – for example, if you need a test or physical examination. If that is the case, you will need to attend your doctor’s practice. Although our Clinicians are clinically trained in various services that we provide, they are not a substitute for your doctor if you have a serious illness or life-threatening condition. If at any time during your remote video consultation, you feel that you would like to end that consultation, then you can say so and the consultation will be ended.

How do I know if the remote video consultation service is safe?

NowPatient has specific safeguards and protocols in place that ensures the service we provide you is safe, secure and effective. Our video technology platform is certified to the highest industry standards of data security and clinical governance.

Do I need to verify my identity during the remote video consultation?

Yes, for your safety and to ensure that the service we provide you, complies with regulations, our clinicians will request that you hold up your ID at the start of your virtual consultation to verify your identity.

Can I have a chaperone (carer, friend, family member) join a remote video consultation?

Yes. If they are in the same location as you, it is possible to have someone with you during your video consultation. You should let your clinician know if you have someone with you at the start of your appointment. You may be asked what relationship the chaperone has to you.

How can I be sure that you are handling and protecting my data securely?

We not only meet the UK and US standards for data security but we exceed them. We demonstrate this by regularly auditing our systems, both internally and externally. Our various externally audited accreditations such as ISO27001, DTAC, DSPT, and Cyber Essentials + demonstrate our compliance with global security standards and should give you peace of mind.

How is my data stored?

NowPatient’s commitment to data residency is a key priority, and to that end, we only house data in validated data centers. We pledge that UK-based data remains solely in the UK, while US data is governed by HIPAA-prescribed data security protocols. The data centers we use align with the highest standards of security and privacy, which is demonstrated by a programme of regular external audits to demonstrate the efficacy of safeguards against contemporary threats.

Are my consultations confidential?

Yes, we follow strict General Data Protection Regulations (GDPR) which came into force in May 2018. This places legal requirements on ourselves to ensure your personal data is managed securely with the utmost confidentiality. Records are maintained of the processing that is carried out and reported when breaches of the regulation do occur. Our platform is also HIPAA compliant which means we are able to handle PHI (Personal Health Information) securely.

Can I select which clinician I have my consultation with?

Yes. NowPatient allows you to choose from a pool of clinicians based on competencies, gender and languages spoken.

Will my doctor be informed of any consultations I have through the app?

We recognize that your doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could be beneficial for your overall care. Referrals are only made upon your explicit consent or if they form part of the terms of service that you consent to.

Do remote video consultations save money for health systems?

The traditional healthcare model encourages patients with health concerns to visit their doctor or pharmacy to seek a consultation. NowPatient is the first remote video consultation service that connects patients to a multi-disciplinary team of clinicians. It allows patients to book a consultation with a clinician from anywhere in the United Kingdom and the United States. Consultations can be conducted using a smartphone, tablet or PC.

Are remote video consultations safer than online questionnaires?

NowPatient only provides its services in real time over a live video feed. This is called synchronous telehealth. We believe it is the safest way for you to receive remote care because it is in real-time. It is especially beneficial in an emergency situation as the clinician and patient can visually see each other. The clinician can ask all the questions they need to make a diagnosis or build a treatment plan during the consultation. Equally, any concerns you have can be addressed at the point of consultation. Some providers use a low-tech approach for conducting clinical services such as a questionnaire or quiz. Although it may be suitable for low-risk clinical services, it often means you will not have any face-to-face interaction nor be able to raise concerns about treatment or diagnosis, in real-time, with the clinician who is providing your care.

What quality of care can I expect to receive from a remote video consultation?

Your remote video consultation, conducted by a NowPatient clinician, will always seek to provide you with safe, high-quality care. Your health and well-being is our priority. We continuously monitor and assess the services we provide you to ensure that it is safe, effective, caring and well-led.

Drug Coupons - NowPatient

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Features

Drug Coupons

Lookup your brand-name medication to see if there is a Drug Coupon available. Complete a short quiz to see if you qualify and receive your medication for as little as $0 per fill. Suitable for commercially or privately insured individuals only.

This feature is intended for US audiences only

Drug Coupons

No Account? No Problem!

A teal, curved arrow points downward and slightly to the right on a black background.

Check Eligibility

A hand holding a co-pay savings card with text, "Eligible patients with commercial insurance can pay as little as $0 per dose for Dupixent.

How it works

Step 1

Go to the tools page. Select Drug Coupons. You can select the star icon on the tool and this will create a shortcut on your dashboard for ease of future use

A smartphone displaying a health app with "Tools" section open. Visible options include "Drug Coupons" and "Rx Advantage card" for drug savings. The background features a pattern with shield icons.

Step 2

Using the action button select ‘Search Medication’

Smartphone displaying a health-related app featuring options for drug coupons, medication search, and a pollen meter reading of 4 against a teal background with shield icons.

Step 3

Start your search by entering the name of your medication. If a Manufacturer Coupon is available, then you will see your medication appear in the drop-down box

Smartphone screen displaying a drug coupon search interface with a dropdown list of drug names including "Aptiom" and "Wegovy." The background is patterned with shield icons.

Step 4

After you have selected the medication, you will be asked to complete a short eligibility quiz

Smartphone screen showing the Drug Coupon Search for Ozempic, sponsored by Novo Nordisk. The prompt asks if the user has a valid Ozempic prescription, with Yes and No buttons available.

Step 5

If you qualify, you will be sent a notification which will provide you with all the information and documents required to complete your submission to the pharmaceutical company or download your Card. The notification will be available in your ‘My Notifications’ on your dashboard

Smartphone screen displaying an app with notifications and documents sections. One notification mentions eligibility for drug copay assistance from a pharmaceutical company.

Service Information

What is a Drug Coupon? 

How can I find out if my brand-name medication has a Drug Coupon?

Do I need to pay for the Drug Coupon lookup?

Is a Drug Coupon the same as a copay card or copay coupon?

Who provides the Drug Coupon benefit?

If a Drug Coupon is available for my medication, do I automatically qualify?

How much do I pay if I use a Drug Coupon?

How do I use a Drug Coupon at my Pharmacy?

Can I use a Drug Coupon if I am uninsured?

Can I use a Drug Coupon if I have state, federal or other government insurance?

If I am commercially or privately insured but there is no Drug Coupon available, what can I do if I can’t afford my copay or co-insurance?

If you have already tried Medicaid and received a denial letter or if you are insured with Medicare and have been denied Low-Income Subsidy, then you can try one of the following organizational support programs:

Patient Access Network Foundation (PAN) assistance for your medication

If you are having trouble paying for your medication medication due to unaffordable copays or deductibles, the Patient Access Network Foundation (PAN), may be able to assist you. To qualify for PAN assistance for your medication you will need to meet one or all of the following criteria:

Your income is below 400% of the federal poverty level
Your medication is prescribed for an approved FDA indication
You live in and receive treatment in the United States or U.S. territories, even if you do not have U.S. citizenship
If your medication is listed on PAN’s list of covered medications

You can check the Patient Access Network Foundation Website for more information.

HealthWell Foundation Copay Program for your medication

If you are having trouble paying for your medication due to unaffordable copays or deductibles, the HealthWell Foundation Copay Program may be able to assist you. To qualify for assistance for your medication you will need to meet the following criteria:

You live in and are being treated in the United States
You are insured and your plan covers your medication
If your medication is listed on the HealthWell Foundation’s list of covered medications

You can check the HealthWell Foundation Website for more information.

Patient Advocate Foundation Co-Pay Relief Program for your medication

Patient Advocate Foundation’s Co-Pay Relief program exists to help reduce the financial distress you or your family may face when paying for your medication treatment. If you qualify and can demonstrate the need, the foundation will provide you with direct payment covering co-pays, co-insurance, and deductibles. To qualify for assistance for your medication you will need to meet the following criteria:

You must be currently insured and have coverage for your medication
You must have a confirmed diagnosis and treatment plan
You must reside and receive treatment in the United States
Your Income must fall at or below 300% or 400% of the Federal Poverty Guideline (FPG) with consideration for the Cost of Living Index (COLI) and number in the household
Applications can also be completed by contacting the program sponsor, toll-free at 866-512-3861.

You can check the Patient Advocate Foundation Website for more information.

Data Security

Our Commitment to You.

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What is NowPatient

Telehealth and Online Pharmacy

NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with valuable features that can benefit your health such as medication reminders, educational blogs, medically approved symptoms checker, UK NHS online pharmacy, private treatment plans, Rx Advantage card, health conditions information, affordable medications options, genetic testing, home test kits, health risks, pollen meter, air quality monitor, weight loss plans, drug savings programs and lots more!

WHY WE BUILT NOWPATIENT

To improve the lives of everyone by making high-quality care accessible and convenient

We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.

Download our app today

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Can I trust NowPatient

Meet our medical team

We are a passionate group of clinicians and medical writers covering a broad range of specialities with experience operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process

Your Questions Answered

For your peace of mind, we can answer your questions quickly

We have a comprehensive list of FAQ’s on each feature page. Alternatively, for broader questions around our service just click the button below.

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