Get Treated Privately for Online Treatments

NowPatient clinicians can assess and treat the following 30+ common conditions through the service

• Hair loss
• Weight loss
• Insomnia
• Menopause
• Acne
• Cystitis
• Erectile dysfunction
• Fungal nail infections
• Genital herpes
• Hair loss
• Influenza
• Irritable bowel syndrome (IBS)
• Migraines
• Psoriasis
• Rosacea
• Shingles
• Thrush
• Urinary retention
• + More

You can use the Get Treated Privately service if you:

• Are aged 18 or over
• Have a NowPatient registered account

The consultation itself is completely free. If your clinician prescribes medication then you only pay for the cost of the medication, including any shipment costs. If your clinician does not prescribe a treatment, then there is no cost whatsoever.

The Get Treated Privately service follows a straightforward process:

1. Search for a treatment or condition. Log in to your NowPatient account and navigate to the Get Treated Privately Service Card on your account homepage. Use the Options Menu to search for a particular treatment or a condition that you would like get treated.
2. Complete your health profile. Before booking a consultation, make sure your health profile is up to date (see ‘Preparing for Your Consultation’ below).
3. Book a consultation. Choose a convenient date, time, and clinician. You can filter clinicians by gender and spoken languages. Booking slots are available up to 7 days in advance.
4. Attend your video consultation. Your clinician will verify your identity, review your health profile, assess your condition, and discuss treatment options.
5. Receive your treatment. If a prescription is issued, the medication is added to your Cart. Complete checkout and payment, and your order is dispatched from our licensed online pharmacy.

Follow these steps to book your free video consultation through NowPatient:

1. Go to the Get Treated Privately Service Card. You can find it in the ‘Private Services’ section of your account homepage. Select ‘Search Condition’or ‘Search Treatment’ from the Options Menu.
2. Choose your condition/treatment. Select the condition or treatment from the search list. You can also view more information about the treatment or condition.
3. Book your consultation. If you want to proceed, click the ‘Book Consultation’ button to proceed.
4. Choose a date. Select your preferred consultation date. You can also add notes to help the clinician prepare for your session. Click ‘Continue’.
5. Choose a time. Select your preferred consultation time and click ‘Continue’.
6. Choose a clinician. Browse and select from the available clinicians who specialize in your chosen treatment or condition. You can also filter by gender and spoken languages. Click ‘Continue’.
7. Review your booking. Check a summary of your appointment and read the ‘Pre-consultation Requirements’ for tips on how to prepare for your video consultation. Click ‘Continue’.
8. Provide safety information. Enter your consultation address and emergency contact details. You can also opt in to receive an SMS reminder 30 minutes before your appointment.
9. Confirm your booking. Click ‘Confirm Booking’ to complete the process. You will see a confirmation pop-up and be redirected to your homepage. You will also receive in-app and push notifications.

To ensure safe and personalised care, you must complete or update your health profile before booking. This helps your clinician identify potential drug interactions, allergies, and contraindications. Depending on the treatment or the condition being treated, Your clinician may require the following:

• Current medications and supplements
• Known allergies and adverse reactions
• Existing medical conditions
• Previous surgeries or hospitalisations
• Family medical history (where relevant)
• Current symptoms or health concerns
• Blood pressure readings (see below)
• Height and weight (to calculate your BMI)
• Certain blood test results

Important: Before your consultation please ensure NowPatient has access to your device’s microphone and camera. Also please bring your ID – your clinician will verify your identity for safety. Finally, you can bring a carer, friend, or family member if they are in the same location as you. Let your clinician know at the start of the appointment. You may be asked about their relationship to you.

At the start, your clinician will introduce themselves and confirm your identity. You will be reminded that:

• You are completing this consultation for yourself and to the best of your knowledge
• You must disclose any medical conditions, serious illnesses, or operations
• You must disclose any prescription medications you are currently taking
• You must provide accurate and honest responses since withholding or providing false information can severely harm your health and may result in life-threatening consequences
• You confirm that your responses are truthful and accurate

Your clinician will then conduct the assessment relating to your chosen treatment or condition. At the end of the consultation, the clinician will decide whether treatment is safe and suitable for you.

If treatment is appropriate, the clinician will discuss the available options with you so that you can jointly agree on the best course of action. Once agreed, the clinician will issue a prescription order.

With your consent, the clinician may also inform your doctor of the treatment prescribed. We recommend you agree to this, as your doctor is responsible for your overall care and should have a record of the consultation and any medication prescribed.

Your clinician may also take the opportunity to offer general health advice, including guidance on healthy living or stopping smoking.

Please note: Medication is not guaranteed and is provided only at the discretion of the assessing clinician.

After your consultation, you will receive a post-consultation notification summarising:

• The outcome of your appointment
• Any referrals made to your doctor
• Any advice given by your clinician

Your family doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could affect your care. Referrals are only made with your explicit consent or where they form part of the terms of service you agreed to.

If a referral letter was issued, you can view a copy in the ‘Documents’ section of your account. If treatment was prescribed, it will appear in your Cart.

You may also receive a short survey about your experience. We encourage you to complete it. Your feedback helps us improve the service for you and other patients.

If your clinician prescribes treatment during the consultation, follow these steps to complete your order:

1. Go to your Cart. Use the account navigation to open your Cart.
2. Select ‘Checkout’. Proceed from the Cart to the checkout process.
3. Choose your delivery address. Select or add the address where you would like your medication delivered.
4. Choose your delivery method. Select from the available delivery options.
5. Confirm your billing address. Review and confirm your billing details.
6. Review your order. Check the order summary to make sure everything is correct.
7. Submit payment. Complete payment on our secure banking page. NowPatient never handles your payment details — all payments are processed securely by our banking partner.
8. Order confirmed. You will see an order confirmation screen and be redirected to your account homepage.

Fourteen days after receiving your first monthly supply, NowPatient will send you a notification advising that you are eligible to reorder. To reorder, you will need to navigate to the Get Treated Privately and select the option ‘Manage Treatments’. Here, you will be able to view the following sections:

• Reorder
• Voided
• Pending

Select ‘Reorder’ and this will allow you to book a follow-up consultation.

For your own safety and for our prescribing guidelines, we do not issue more than 1 month supply at a time, this ensures your clinician can:

• Follow up on your progress before issuing a new prescription
• Assess any new information that may affect your current treatment plan
• Confirm the treatment continues to remain safe, suitable, and effective
• Adjust your dose if needed, or advise you to stop treatment

At the end of the follow-up, the clinician may advise you to stop treatment, stay on the current dose, or increase the dose. If it is safe to continue, the medication will be added to your Cart for checkout. As a responsible prescribing service, NowPatient always monitors treatment plans to ensure ongoing safety and suitability.

NowPatient’s prescribing clinicians are board-certified pharmacists, nurses, or doctors who can prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. Each clinician is registered with their respective regulatory body — for example, pharmacist independent prescribers in England are registered with the General Pharmaceutical Council (GPhC).

Every clinician undergoes an extensive background check, including a Disclosure and Barring Service (DBS) check, and a rigorous licence verification process. When you book, you will see the clinician’s full name, licence number, and any specialist credentials.

Our formulary of medications and conditions treated is controlled, governed, and continuously risk-assessed by our Medical Director, Dr. Ihtesham Sabri.

Please note: If your clinician does not prescribe what you were hoping for, it is because they have exercised their clinical judgement. NowPatient is a safe prescribing service, not a self-select service. If no prescription is issued, you will not be charged.

NowPatient’s pharmacists provide medication advice and counselling across all dispensing services. If you have any questions about your prescribed medication, our pharmacy team is available to help.

NowPatient keeps you informed at every stage. You will receive status update notifications through:

• Email
• In-app notifications