Pollen Meter
Use the Pollen Meter to track tree, grass, and weed pollen in your area. Get personalized risk alerts based on pollen levels and your health profile to prevent allergy and respiratory flare-ups.
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How Pollen Meter Works
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Service Guide
Everything You Need to Know About the Pollen Meter
What is the Pollen Meter Service and how does it work?
The Pollen Meter Service is a visual indicator that tracks three different pollen types in your area.
It uses a metric called Pollen Grains Per Cubic Metre (PPM) to show how much pollen type (Tree, Grass, Weed) is in the air. The larger the number, the worse the pollen type. The risk levels are denoted as Low, Moderate, High, or Very High. These risk levels are also sensitive to your underlying health condition(s).
How can I view the Pollen count in my area?
You can view the live Weed, Grass and Tree Pollen counts in your area by navigating to the ‘Personalised Insights’ section of the account homepage. Here you will see three service cards covering the three different types of pollen (Tree, Grass, Weed).
Do I need to update my health profile to make full use of the Pollen Meter Service?
To make best use of the service, you will need to update the health profile with your health conditions. If you are accessing the Pollen Meter for the first time, the Service Cards will need to be activated. You can activate them by clicking the ‘Unlock’ icon. This will send you to the health profile page, where you can update your health conditions. Click Save. You will now be set up for personalised warning notifications.
The Pollen Meter will now send you personalised clinical warnings based on the combination of the pollen readings in your area and your health condition(s).
Do I need to have location services on my device activated?
When you activate the Service Cards for the first time, you will be prompted to allow our service to access your current location. Please ensure you enable this.
How often are the Pollen readings updated?
The Pollen readings are refreshed each day.
What happens after I activate the Pollen Meter Service?
Once you have updated the health profile and enabled location services on your device, the Pollen Meter will now monitor the pollen levels in your area and send you personalised clinical warnings based on the combination of the pollen readings in your area and your health condition(s).
How will I be able to receive personalised Pollen Meter warnings?
Each Pollen Meter Service Card (Tree, Weed, Grass) will show you a reading and an associated risk, if applicable.
Our AI algorithms trigger warnings based on a combination of local pollen counts and your personal health condition(s). If our algorithm identifies a risk, you will receive a push notification with clinical advice on what to do next, which will be sent to your device, as well as an In-App notification which can be viewed in your ‘Notifications’ Section of the account homepage.
You can also view the warning advisory by clicking the ‘View Warning’ button on the Service Card.
How can the Pollen Meter benefit my health?
Allergies to tree, grass, or weed pollen cause hay fever, which can affect lung conditions like asthma and COPD (chronic obstructive pulmonary disease).
The NowPatient Pollen Meter sends you medically approved conditional warnings based on the pollen count in your location and your pre-existing medical conditions, if you have any.
For example, if you are in an at-risk group like an Asthmatic or suffer from COPD, and the grass pollen count in your location is 61-341, then we will send you an advisory HIGH RISK notification describing what precautions you need to take to prevent the exacerbation of your condition.
What are at-risk groups?
At-risk groups are defined as adults and children with heart or lung problems, who are at greater risk of symptoms. Follow your doctor’s usual advice about exercising and managing your condition.
It is possible that very sensitive individuals may experience health effects, even on low pollen count days. Anyone experiencing severe symptoms should seek medical advice.
What conditions are monitored as part of the warning notifications?
The following conditions are classed as ‘at risk’ for sensitivity to Pollen Counts:
- Allergies
- Asthma
- Chronic Bronchitis
- Chronic Obstructive Pulmonary Disease (COPD)
- Hay Fever
Do I need to pay for using the Pollen Meter?
No. The Pollen Meter is a free service available for registered users of NowPatient.
When should I see a doctor?
If the pollen count is Moderate, High, or Very High and you are Asthmatic, have Allergies, COPD, or Bronchitis; you should make an appointment with your doctor if you observe the following worsening symptoms:
- Feel wheezy
- Feel breathless
- Have a tight feeling in your chest
- Are coughing more than usual
- Have asthma and need to use your reliever inhaler (usually blue) three times a week or more
What are the different types of pollen?
There are different types of pollen. You can be allergic to more than one kind of pollen across the year.
- Tree pollen is a common hay fever trigger. It’s the first type of pollen released every year. Levels are usually highest from late March to mid-May. The most common tree pollen allergy is birch tree pollen, which affects about 20% of people with hay fever
- Grass pollen is the most common hay fever trigger and affects about 95% of people who have hay fever. Grass pollen is often highest between mid-May and July. There’s evidence that when grass pollen levels are high, there is an increase in the number of people with asthma needing hospital treatment for their symptoms. There is also some evidence that suggests a link between high levels of grass pollen and increased numbers of COPD hospital admissions
- Hay fever can also be triggered by weed pollen, which is usually highest from the end of June until September
Can I rely on the data you are using?
Yes. Our service is NAB certified and compliant. NAB is the National Allergy Bureau.
What do the results mean?
The table below outlines the scores to determine the risk level of each pollen type.
Is the Pollen Meter safe for me to use?
Yes. The Pollen Meter is classified as a class I medical device under UK MDR 2002 regulations, for its intended use.
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What It Does
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NowPatient has offices in the United Kingdom and United States.
In the UK, we are located at:
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28 Chipstead Valley Road
Coulsdon
Surrey
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8911 North Capital of Texas Highway
Suite 4200 #1263
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Austin, TX
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To contact NowPatient, please use the contact form available on the Contact Us page.
Alternatively, if you need to speak to us, you can reach us on the following numbers:
UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977
Who owns NowPatient?
NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.
Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).
Can you tell me more about your NHS online pharmacy?
NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.
Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).
Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.
How do I make a complaint?
From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.
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Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:
• treatment of disease, disorder, or injury
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• caring for adults over 65 years old
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NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla. Dr Ihtesham Sabri is the Medical Director for NowPatient and is responsible for NowPatient’s prescribing formulary and treatment guidelines, which are used by clinicians for safe and effective prescribing.
Can you tell me more about NowPatient’s US services?
Our head of US services is Dr. Jamie Winn.
You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.
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Follow the steps below to book a consultation:
1Book Consultation
2Choose Consultation DateNext, you’ll be taken to the ‘Consultation Date’ screen, where you can select your preferred consultation date. You can also add any notes that might assist the clinician during your session. Click ‘Continue’ to proceed.
3Choose Consultation TimeYou will now see the ‘Consultation Time’ screen. Select your preferred time for the consultation and then click ‘Continue’.
4Choose ClinicianOn the ‘Choose Clinician’ screen, you’ll be able to view available clinicians and select the one you prefer. You can filter the list by gender and spoken languages. Once you’ve made your selection, click ‘Continue’.
5Booking ConfirmationYou will now arrive at the ‘Booking Confirmation’ screen, where you can review a summary of your booking. This screen also includes an advisory titled ‘Pre-consultation Requirements’, which offers helpful tips on how to prepare for your live video consultation. Click ‘Continue’ to proceed.
6Safety Information & RemindersYou’ll be asked to provide safety information, including: - The address where you will be during the consultation - Emergency contact details You can also opt to receive an SMS reminder 30 minutes before your scheduled video consultation.
7Final ConfirmationClick ‘Confirm Booking’ to complete the process. A pop-up will appear to confirm your booking, and you will be redirected to your account homepage. You’ll also receive confirmation via In-App and Push notifications.
If I place an order, how do I check out?
Follow the steps below to checkout:
1Go to Cart using Account Navigation
2If there is an NHS service item in the Cart - An NHS Exemption Declaration will Pop Up
3Complete the NHS Exemption Declaration for each NHS service item
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5Select Delivery Address
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7Confirm Billing Address
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11Return to Account Homepage
Is NowPatient legit and can I trust information from NowPatient?
Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.
NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.
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Does NowPatient have insurance in place for the services it provides?
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Why is it important to choose an online pharmacy and telehealth service that is insured?
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We insure our services, so that it:
- Shows you that we are compliant with all laws and industry standards in the markets that we operate.
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Who insures your services and which services are insured?
We are insured by the National Pharmacy Association in the UK.
The scope of the services covered include:
- dispensing of prescriptions
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In addition, all of the clinicians that operate on our platform have their personal indemnity insurance & scope of clinical practice validated and checked before they are able to provide services.
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Our office hours are:
UK – Monday-Friday 9am-6pm GMT
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Please note that we are closed at weekends.
In the event of a medical life-threatening emergency please call:
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In the event of a medical emergency which is not life-threatening please call:
UK – 111