Safe and Secure

Safe and Secure

Purple Shield Userpurple shield lockpurple shield plus
pink shield circle

How secure is my data?

Our system is based on a sophisticated security infrastructure. It has also been subjected to appropriate security tests to monitor its implementation and effectiveness.

All information you provide to us is stored on cloud servers operated by leading operators with the highest levels of security. We can guarantee a very high level of protection of sensitive data, which is usually even higher than that of the software used by many doctors’ practices.

Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.

All data is secure and encrypted in transmission and at rest using AES-256 encryption, with restricted access. We also have additional protocols such as transparent data encryption (TDE).

How can I be sure that you are handling and protecting my data how you describe?

We not only meet the UK and US standards for data security but we exceed them. We demonstrate this by regularly auditing our systems, both internally and externally.

Our various externally audited accreditations such as ISO27001, DTAC, DSPT, and Cyber Essentials + demonstrate our compliance to global security standards and should give you peace of mind.

dtac logo
gdpr logohipaa compliant logoiso 27001 logodata nhs security logocyber essentials logocyber essentials plus logo

What proactive security measures has NowPatient 
implemented to ensure that my data is secure?

pink shield

Granular Access Controls

Rooted in the principle of least privilege, data access is restricted to designated personnel, solidifying data integrity.

pink building

Comprehensive Compliance

Beyond our NHS endorsement, NowPatient strictly aligns with both UK and US regulatory frameworks. 

This includes not only HIPAA but also the UK’s ISO27001, DTAC, DSPT, and Cyber Essentials+ standards, demonstrating our compliance to global healthcare data protection standards.

pink lock

Real-time Monitoring

Bolstered by AI-augmented analytics, our platforms remain under perpetual surveillance, promptly identifying and neutralizing anomalies.

What is NowPatient

Telehealth and Online Pharmacy

NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with useful features that can benefit your health like medication reminders, medically approved symptoms checker, UK NHS online pharmacyprivate treatment plansRx Advantage cardhealth conditions informationgenetic testinghome test kitshealth riskspollen meterair quality monitor, and lots more!

See how we are different
A pink bottle of pills and a bottle of medicine.


To improve the lives of everyone by making high-quality care accessible and convenient

We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.

Download our app today

A mobile phone with a health app and a pollen meter.

Can I trust NowPatient

Meet our medical review team

Trustworthy and reliable medical content authored and reviewed by our experienced team of medical professionals from the United Kingdom and the United States. Learn more about our team and our editorial process by clicking on the buttons below.


Medical Review Team Avatars

Your Questions Answered

For your peace of mind, we can answer your questions quickly

We have a comprehensive list of FAQ’s on each feature page. Alternatively, for broader questions around our service just click the button below.
Find your answers