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Safe and Secure

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How secure is my data?

Our system is based on a sophisticated security infrastructure. It has also been subjected to appropriate security tests to monitor its implementation and effectiveness.

All information you provide to us is stored on cloud servers operated by leading operators with the highest levels of security. We can guarantee a very high level of protection of sensitive data, which is usually even higher than that of the software used by many doctors’ practices.

Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.

All data is secure and encrypted in transmission and at rest using AES-256 encryption, with restricted access. We also have additional protocols such as transparent data encryption (TDE).

How can I be sure that you are handling and protecting my data how you describe?

We not only meet the UK and US standards for data security but we exceed them. We demonstrate this by regularly auditing our systems, both internally and externally.

Our various externally audited accreditations such as ISO27001, DTAC, DSPT, and Cyber Essentials + demonstrate our compliance to global security standards and should give you peace of mind.

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What proactive security measures has NowPatient 
implemented to ensure that my data is secure?

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Granular Access Controls

Rooted in the principle of least privilege, data access is restricted to designated personnel, solidifying data integrity.

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Comprehensive Compliance

Beyond our NHS endorsement, NowPatient strictly aligns with both UK and US regulatory frameworks. 

This includes not only HIPAA but also the UK’s ISO27001, DTAC, DSPT, and Cyber Essentials+ standards, demonstrating our compliance to global healthcare data protection standards.

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Real-time Monitoring

Bolstered by AI-augmented analytics, our platforms remain under perpetual surveillance, promptly identifying and neutralizing anomalies.

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Our Commitment to You.

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What is NowPatient

Telehealth and Online Pharmacy

NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with valuable features that can benefit your health such as medication reminders, educational blogs, medically approved symptoms checker, UK NHS online pharmacyprivate treatment plansRx Advantage cardhealth conditions information, affordable medications options, genetic testinghome test kitshealth riskspollen meterair quality monitor, weight loss plans, drug savings programs and lots more!

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WHY WE BUILT NOWPATIENT

To improve the lives of everyone by making high-quality care accessible and convenient

We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.

Download our app today

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Can I trust NowPatient

Meet our medical team

We are a passionate group of clinicians and medical writers covering a broad range of specialities with experience operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process

Your Questions Answered

For your peace of mind, we can answer your questions quickly

We have a comprehensive list of FAQ’s on each feature page. Alternatively, for broader questions around our service just click the button below.
Find your answers