How secure is my data?
Our system is based on a sophisticated security infrastructure. It has also been subjected to appropriate security tests to monitor its implementation and effectiveness.
All information you provide to us is stored on cloud servers operated by leading operators with the highest levels of security. We can guarantee a very high level of protection of sensitive data, which is usually even higher than that of the software used by many doctors’ practices.
Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.
All data is secure and encrypted in transmission and at rest using AES-256 encryption, with restricted access. We also have additional protocols such as transparent data encryption (TDE).
How can I be sure that you are handling and protecting my data how you describe?
We not only meet the UK and US standards for data security but we exceed them. We demonstrate this by regularly auditing our systems, both internally and externally.
Our various externally audited accreditations such as ISO27001, DTAC, DSPT, and Cyber Essentials + demonstrate our compliance to global security standards and should give you peace of mind.
How is my data stored?
NowPatient’s commitment to data residency is a key priority, and to that end, we only house data in validated data centers. We pledge that UK-based data remains solely in the UK, while US data is governed by HIPAA-prescribed data security protocols.
The data centers we use align with the highest security and privacy standards, which is demonstrated by a programme of regular external audits to demonstrate efficacy of safeguards against contemporary threats.
How often is my data backed up?
Data is backed up constantly. We have scheduled back-ups running daily, weekly and monthly.
What measures do you have in place to ensure only I have access to my account?
NowPatient has 2FA (2 factor authentication) options for you to secure your account. This means there are two layers of security before anyone can access your account. 2FA is essential to web security because it immediately neutralizes the risks associated with compromised passwords.
What proactive security measures has NowPatient implemented to ensure that my data is secure?
Granular Access Controls
Rooted in the principle of least privilege, data access is restricted to designated personnel, solidifying data integrity.
Comprehensive Compliance
Beyond our NHS endorsement, NowPatient strictly aligns with both UK and US regulatory frameworks. This includes not only HIPAA but also the UK’s ISO27001, DTAC, DSPT, and Cyber Essentials+ standards, demonstrating our compliance to global healthcare data protection standards.
Real-time Monitoring
Bolstered by AI-augmented analytics, our platforms remain under perpetual surveillance, promptly identifying and neutralizing anomalies.
Service Guide
Everything you need to know about how we keep you Safe and Secure
What Is GDPR and is NowPatient compliant?
The General Data Protection Regulation (GDPR) is the single comprehensive EU-wide Law that governs the use, sharing, transfer and processing of any personal data that originates from the EU. Since Brexit, the UK is no longer covered by GDPR but has adopted a very similar law which it has called “UK GDPR”. Personal data in the UK is therefore covered by UK GDPR in conjunction with the Data Protection Act 2018. NowPatient is compliant with the GDPR standards.
NowPatient has taken the proactive step of entering into agreements with our third-party service providers for the protection of personal data. Further details are set out in our privacy policy.
To learn more about the General Data Protection Regulation (GDPR) please visit the ICO website.
What is HIPAA and is NowPatient compliant?
HIPAA laws are a series of federal regulatory standards outlining the lawful use and disclosure of protected health information in the United States. HIPAA compliance is regulated by the Department of Health and Human Services (HHS) and enforced by the Office for Civil Rights (OCR).
HIPAA Compliance requires companies that work with protected health information (PHI) to implement and follow physical, network, and process security measures. NowPatient is HIPAA compliant, including all its approved Business Asssociates (BAs).
Is NowPatient registered with the ICO (Information Commissioners Office)?
NowPatient is registered with the ICO, under requirements of the UK GDPR/Data Protection Act 2018, as a data controller. The registration number is Z9217372.
How can I contact your data protection officer?
You can contact NowPatient’s Data Protection Officer at support@nowpatient.com.
Is my medical data confidential?
Yes. This means that NowPatient may not pass on any data to third parties and is fully compliant with UK GDPR. The legal guidelines are particularly strict for medical data – which is how it should be! We are only obliged to provide medical information to the authorities if a court order is issued.
How do I request my personal data?
If you are a UK user, to request the data that NowPatient hold on you please email support@nowpatient.com. You will then be sent an online request form to complete. Your request will be processed within 7 days. Data is supplied in excel format.
If you are a US user, to request the data that NowPatient hold on you please email support@nowpatient.com. You can obtain an electronic or paper copy of your medical record. We will provide a copy or a summary of your health information, usually within fifteen (15) days of your request. We may charge a reasonable, cost-based fee. You can also ask us to provide an electronic copy of your electronic health record to a designee of your choice.
How do I request that my data is deleted?
If you would like to request your data to be deleted, please send your request to support@nowpatient.com. You will then be sent an online request form to complete. Your request will be processed within 7 days. If you are a UK user and have received certain NHS services from NowPatient, then that data is subject to NHS data retention policies which may require us to retain your data. We may also need to retain your data for other reasons. Please see our data retention policy for details. If you are a US user, please send your request to support@nowpatient.com.
How long do you retain my records?
Records are retained as per the following policy:
Does the website use cookies?
Yes. We use cookies to help us improve the way our website works, for example, by ensuring that visitors find what they are looking for easily. You can read more about our cookie policy.
Can I Trust NowPatient
Our product and services are certified to international healthcare, medical device and data security standards
Medicines Experts
Meet our medical team
We are a broad skilled and passionate group of clinicians with experience of operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process
WHY WE BUILT NOWPATIENT
We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
Your Questions Answered
For your peace of mind, we can answer your questions quickly
What does NowPatient do?
NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health.
Get started today and benefit from medication reminders, Get Treated Privately, NHS online pharmacy, GP appointment booking, Rx savings card, Drug Coupons, US drug savings programs, health conditions information, genetic testing, home test kits, BMI Risks, Type 2 Diabetes Risks, pollen meter, air quality monitor, and lots more!
Our service is operated by experienced medical professionals in the United States and the United Kingdom. You can view the online services that we provide by clicking Features.
UK users can safely and securely buy medicines online that treat a wide range of medical conditions. UK customers can also order NHS prescriptions online with the benefit of free tracked delivery.
US customers, regardless of insurance coverage, can enjoy huge savings on prescription medications using our various drug savings programs including drug coupons, savings card and manufacturer-sponsored patient assistance programs.
Where is NowPatient located?
NowPatient has offices in the United Kingdom and United States.
In the UK, we are located at:
NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA
In the US, we are located at:
NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX
How can I contact NowPatient?
To contact NowPatient, please use the contact form available on the Contact Us page.
Alternatively, if you need to speak to us, you can reach us on the following numbers:
UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977
Who owns NowPatient?
NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.
Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).
Can you tell me more about your NHS online pharmacy?
NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.
Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).
Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.
How do I make a complaint?
From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.
Can you tell me more about NowPatient’s prescribing services for treatments offered?
Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:
• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old
NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.
Can you tell me more about NowPatient’s US services?
Our head of US services is Dr. Jamie Winn.
You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.
We do not provide any prescribing services or dispensing services in the United States.
Is NowPatient legit and can I trust information from NowPatient?
Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.
NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.
Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:
What are NowPatient’s opening hours?
Our office hours are:
UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST
Please note that we are closed at weekends.
In the event of a medical life-threatening emergency please call:
UK – 999
US – 911
In the event of a medical emergency which is not life-threatening please call:
UK – 111