Home
/
NowPatient Editorial Process

NowPatient Editorial Process

NowPatient strives to deliver trustworthy, accessible, and relevant medical information. Our editorial process provides safeguards and controls that allow us to consistently produce content that empowers you to effectively manage your health and well-being.

So what is the NowPatient editorial process? And how do we ensure that content that we publish always meets our standards?

Our review process

Step 1

Medical content pipeline

Medical content for production is selected by our panel of clinicians which includes pharmacists and doctors.
Step 2

Content production

Once content has been accepted and identified for production, our in-house team of content writers get started on research.
Step 3

Medical review

Our medical review process focuses on clinical and scientific accuracy of content. At this stage, the pre-accepted content, is peer reviewed by a clinician.
Step 4

Publish

We use fixed guidelines on where and when content is published on nowpatient.com.
Step 5

Cycle review

All medical content is periodically reviewed by a medical reviewer.

Medical content pipeline

Our content selection is based on our clinicians own practice experiences and wider industry trends. Medical content for production is selected by our panel of clinicians which includes pharmacists, doctors and other allied healthcare professionals. We aim to produce content that is meaningful and relevant to our users.

Content production

Once content has been accepted and identified for production, our in-house team of content writers get started on research. Our medical writers will only use high quality evidence-based clinical information sources to ensure integrity of content being produced. Our team of in-house content writers, all have scientific or medical backgrounds. We do not use non-medical writers in our content production workflows. Any advertising or potential conflicts of interest (e.g. Sponsorship) are clearly declared.

Medical review

Our medical review process focuses on clinical and scientific accuracy of content. At this stage, the pre-accepted content, is peer reviewed by a clinician. Depending on the content subject, we may use clinicians with certain specialities to do the review. Our medical review clinicians will check for clinical accuracy, and cross-reference sources of information used to produce the content. They will also check if the content affects people with “protected characteristics” (Equality Act 2010). This is relevant for UK users. In addition, they may propose changes if they believe the content could prove difficult for users who struggle to read or understand words and numbers.

Publish

We use fixed guidelines on where content is published on NowPatient. Our marketing team will submit the content for publication, as the last step. Once published, the marketing team will perform a quality check, to ensure that the content is surfaced as expected.

Cycle review

NowPatient has a cycle review as part of its editorial process. This means that all medical content is periodically reviewed. Typically this is every two years, however, in certain situations content may need immediate updating. Examples of situations include:

  • New medical/clinical information that renders content no longer relevant
  • A change in clinical guidelines
  • A change in evidence bases
  • A user complaint
  • Requested by a professional body following an audit

Changes are controlled using change control procedures. Only a medical reviewer can raise a change control. Once the change is made, the content is updated. Any changes will appear on the article to show the ‘last updated’ date.

 

What is NowPatient

Telehealth and Online Pharmacy

NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with valuable features that can benefit your health such as medication reminders, educational blogs, medically approved symptoms checker, UK NHS online pharmacyprivate treatment plansRx Advantage cardhealth conditions information, affordable medications options, genetic testinghome test kitshealth riskspollen meterair quality monitor, weight loss plans, drug savings checker and lots more!

See how we are different
Laptop showing nowpatients app dashboard

WHY WE BUILT NOWPATIENT

To improve the lives of everyone by making high-quality care accessible and convenient

We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.

Download our app today

A man and woman in a video call on an iphone.

Can I trust NowPatient

Meet our medical team

We are a passionate group of clinicians and medical writers covering a broad range of specialities with experience operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process

Your Questions Answered

For your peace of mind, we can answer your questions quickly

We have a comprehensive list of FAQ’s on each feature page. Alternatively, for broader questions around our service just click the button below.
Find your answers