NowPatient Editorial Process
NowPatient strives to deliver trustworthy, accessible, and relevant medical information. Our editorial process provides safeguards and controls that allow us to consistently produce content that empowers you to effectively manage your health and well-being.
So what is the NowPatient editorial process? And how do we ensure that content that we publish always meets our standards?
Our review process
Medical content pipeline
Content production
Medical review
Cycle review
Medical content pipeline
Our content selection is based on our clinicians own practice experiences and wider industry trends. Medical content for production is selected by our panel of clinicians which includes pharmacists, doctors and other allied healthcare professionals. We aim to produce content that is meaningful and relevant to our users.
Content production
Once content has been accepted and identified for production, our in-house team of content writers get started on research. Our medical writers will only use high quality evidence-based clinical information sources to ensure integrity of content being produced. Our team of in-house content writers, all have scientific or medical backgrounds. We do not use non-medical writers in our content production workflows. Any advertising or potential conflicts of interest (e.g. Sponsorship) are clearly declared.
Medical review
Our medical review process focuses on clinical and scientific accuracy of content. At this stage, the pre-accepted content, is peer reviewed by a clinician. Depending on the content subject, we may use clinicians with certain specialities to do the review. Our medical review clinicians will check for clinical accuracy, and cross-reference sources of information used to produce the content. They will also check if the content affects people with “protected characteristics” (Equality Act 2010). This is relevant for UK users. In addition, they may propose changes if they believe the content could prove difficult for users who struggle to read or understand words and numbers.
Publish
We use fixed guidelines on where content is published on NowPatient. Our marketing team will submit the content for publication, as the last step. Once published, the marketing team will perform a quality check, to ensure that the content is surfaced as expected.
Cycle review
NowPatient has a cycle review as part of its editorial process. This means that all medical content is periodically reviewed. Typically this is every two years, however, in certain situations content may need immediate updating. Examples of situations include:
- New medical/clinical information that renders content no longer relevant
- A change in clinical guidelines
- A change in evidence bases
- A user complaint
- Requested by a professional body following an audit
Changes are controlled using change control procedures. Only a medical reviewer can raise a change control. Once the change is made, the content is updated. Any changes will appear on the article to show the ‘last updated’ date.
WHY WE BUILT NOWPATIENT
We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
Your Questions Answered
For your peace of mind, we can answer your questions quickly
What does NowPatient do?
NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health.
Get started today and benefit from medication reminders, Get Treated Privately, NHS online pharmacy, GP appointment booking, Rx savings card, Drug Coupons, US drug savings programs, health conditions information, genetic testing, home test kits, BMI Risks, Type 2 Diabetes Risks, pollen meter, air quality monitor, and lots more!
Our service is operated by experienced medical professionals in the United States and the United Kingdom. You can view the online services that we provide by clicking Features.
UK users can safely and securely buy medicines online that treat a wide range of medical conditions. UK customers can also order NHS prescriptions online with the benefit of free tracked delivery.
US customers, regardless of insurance coverage, can enjoy huge savings on prescription medications using our various drug savings programs including drug coupons, savings card and manufacturer-sponsored patient assistance programs.
Where is NowPatient located?
NowPatient has offices in the United Kingdom and United States.
In the UK, we are located at:
NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA
In the US, we are located at:
NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX
How can I contact NowPatient?
To contact NowPatient, please use the contact form available on the Contact Us page.
Alternatively, if you need to speak to us, you can reach us on the following numbers:
UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977
Who owns NowPatient?
NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.
Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).
Can you tell me more about your NHS online pharmacy?
NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.
Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).
Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.
How do I make a complaint?
From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.
Can you tell me more about NowPatient’s prescribing services for treatments offered?
Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:
• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old
NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.
Can you tell me more about NowPatient’s US services?
Our head of US services is Dr. Jamie Winn.
You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.
We do not provide any prescribing services or dispensing services in the United States.
Is NowPatient legit and can I trust information from NowPatient?
Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.
NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.
Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:
What are NowPatient’s opening hours?
Our office hours are:
UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST
Please note that we are closed at weekends.
In the event of a medical life-threatening emergency please call:
UK – 999
US – 911
In the event of a medical emergency which is not life-threatening please call:
UK – 111