Book GP Appointment
Getting an appointment with your GP just got a lot easier, thanks to our direct integration with the NHS. Search live booking slots at your GP practice, sixteen weeks in advance and book online.
This is a FREE service for users registered with the NHS in England
How it works
Go to the tools page. Select Book GP Appointment. You can select the star icon on the tool and this will create a shortcut on your dashboard for ease of future use
If you have created your NowPatient account with NHS Login credentials, move to Step 3. If you have created a NowPatient account with your email, request your NHS Linkage codes and enter them into the tool to activate the feature
To Book your appointment, use the action button ‘Book Appointment’ on the Book GP Appointment tool
Now select your preferred time and date for the booking
You will now be presented with available booking slots and available doctors. Select the combination that you would like to choose
Now add a brief summary of the reason for the booking
After confirming the booking, you will receive a confirmation notification which will be available in your ‘My Notifications’ on your dashboard
Service Guide
Everything you need to know about booking a GP appointment
Can I access the GP appointment booking tool if I have created an account with NowPatient using my NHS Login credentials?
Yes. You can access this tool immediately, if you have created an account with NowPatient using your NHS Login credentials.
Can I access the GP appointment booking tool if I have created an account with NowPatient without NHS Login credentials?
Not everybody has NHS Login credentials – do not worry – you can still access the GP appointment booking tool if you have created a NowPatient account using your email address. However, if you use your email address, then you will be required to link your NowPatient account using NHS linkage Codes.
Linkage codes (also called linkage keys) are 3 codes that the NHS uses to protect your GP medical record and keep it secure for you. When you have obtained the keys, you can simply enter the 3 codes into the Book GP Appointment tool.
How do I obtain my linkage keys?
To get your linkage keys follow the three simple steps:
- Contact your GP practice and ask for access to “online services”
- You will also need to state that you would like them to send you your “3 linkage keys”
- Each GP practice manages these requests a little differently. Some prefer you to complete a request form online, via their website. Others prefer you to email or to phone
The simplest way to get these codes is by email. Below, we’ve included a template email you can use to request yours.
Once you have requested your linkage keys, your GP surgery will send you a letter or an email, with your codes. You should now have the following 3 codes:
- Linkage key or passphrase
- ODS code or practice ID
- Account ID
You can now enter the 3 codes into the Book GP Appointment tool, which will activate access.
Can I use NowPatient’s Book GP Appointment feature if I live in Scotland, Wales or Northern Ireland?
This service is commissioned by NHS England and is only available to patients in England. You will not be able to use the feature if you live in Scotland, Wales, or Northern Ireland.
How can I view my upcoming and past GP appointments?
You can view upcoming and past GP appointments by selecting the appropriate action button on the Book GP Appointment tool, available on the tools page of your account.
I cannot see any upcoming appointment slots for my GP surgery?
There could be a number of reasons for this, such as:
- your GP surgery does not currently allow online appointment booking
- your GP surgery stopped using online appointment booking after you booked the appointment
- you cancelled the appointment
How can I cancel a booking I have already made?
Using the Book GP Appointment tool, select the ‘Upcoming Appointments’ action button. This will show your upcoming GP appointments. To cancel an appointment, you can find the appointment you have booked and select ‘Cancel Appointment’.
Your GP surgery may stop accepting online cancellations if it’s too close to the appointment time. If you cannot cancel your appointment online, contact your surgery.
What should I do if I need an urgent GP appointment?
You should not book GP appointments using the NowPatient App if your requirements are for an urgent same-day GP appointment booking.
If you require a same-day or urgent booking, please contact your surgery. You can also use 111.nhs.uk if you think you need medical help right now. Alternatively, if it is life-threatening medical emergency, please call 999.
Why has my selected appointment slot has become unavailable while booking?
If the appointment time you selected is now showing as unavailable, someone else may have booked your preferred appointment slot before you finished your booking. If this happens, you can try searching again. There may still be a slot available at the same time, but with a different surgery member.
How long in advance can I book appointments?
The NowPatient App shows appointment slots at your GP surgery, 16 weeks in advance. However, Your GP surgery decides how far in advance appointments are available to book.
What happens after I book my appointment?
You will receive a notification confirming the appointment in your ‘My Notifications’. It will also appear in ‘Upcoming Appointments’ in the Book GP Appointment tool. When a booking has been confirmed, you will be expected to visit your NHS doctor surgery at the time and date agreed.
WHY WE BUILT NOWPATIENT
We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
Your Questions Answered
For your peace of mind, we can answer your questions quickly
What does NowPatient do?
NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health.
Get started today and benefit from medication reminders, Get Treated Privately, NHS online pharmacy, GP appointment booking, Rx savings card, Drug Coupons, US drug savings programs, health conditions information, genetic testing, home test kits, BMI Risks, Type 2 Diabetes Risks, pollen meter, air quality monitor, and lots more!
Our service is operated by experienced medical professionals in the United States and the United Kingdom. You can view the online services that we provide by clicking Features.
UK users can safely and securely buy medicines online that treat a wide range of medical conditions. UK customers can also order NHS prescriptions online with the benefit of free tracked delivery.
US customers, regardless of insurance coverage, can enjoy huge savings on prescription medications using our various drug savings programs including drug coupons, savings card and manufacturer-sponsored patient assistance programs.
Where is NowPatient located?
NowPatient has offices in the United Kingdom and United States.
In the UK, we are located at:
NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA
In the US, we are located at:
NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX
How can I contact NowPatient?
To contact NowPatient, please use the contact form available on the Contact Us page.
Alternatively, if you need to speak to us, you can reach us on the following numbers:
UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977
Who owns NowPatient?
NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.
Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).
Can you tell me more about your NHS online pharmacy?
NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.
Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).
Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.
How do I make a complaint?
From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.
Can you tell me more about NowPatient’s prescribing services for treatments offered?
Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:
• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old
NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.
Can you tell me more about NowPatient’s US services?
Our head of US services is Dr. Jamie Winn.
You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.
We do not provide any prescribing services or dispensing services in the United States.
Is NowPatient legit and can I trust information from NowPatient?
Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.
NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.
Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:
What are NowPatient’s opening hours?
Our office hours are:
UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST
Please note that we are closed at weekends.
In the event of a medical life-threatening emergency please call:
UK – 999
US – 911
In the event of a medical emergency which is not life-threatening please call:
UK – 111