Cancellation & returns
Returns of Non NHS Prescription Products
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within fourteen working days of the day of receipt of the order.
If you wish to cancel your order under the Consumer Contracts Regulations (2013) we ask you to please notify us via support@nowpatient.com quoting your name and order number. You can also complete our cancellation form available here. We have a returns form with pre-paid postage available. It will be sent to you in PDF format and you must cut out and attach the address and postage part to the parcel you are returning. Remember to obtain a free proof of posting when returning any item. If you choose to return an item without using our pre-paid form, we cannot be held responsible for any costs.
If you are cancelling your order within this cooling-off period we will refund the full cost of the item(s) once returned. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling. Delivery charges are non-refundable if you are returning part of an order. Please note, we cannot refund any postage costs incurred by your return.
If you notify us of your cancellation after the 14-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods. Goods must be returned to us within 28 days of purchase.
Unless faulty, we reserve the right to refuse an exchange or refund if products are not returned in a saleable condition, are damaged or if you have unsealed products which are sealed for health protection or hygiene purposes. All returns are evaluated before being processed. Products which have been opened cannot be refunded or exchanged.
This does not affect your statutory rights.
Return Address
Please contact us to receive a returns form which includes pre-paid postage. If you choose not to use our form, we cannot be responsible for any postage costs.
NowPatient
c/o InfoHealth Pharmacy
28 Chipstead Valley Road
Coulsdon
Surrey
CR5 2RA
If you return products, please always retain the proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.
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