Terms of use

Last Updated: 27 Jan 2023

These Terms and Conditions (“Terms”) (together with the other documents referred to below) set out the terms on which you may:

You should read these Terms carefully before using our Website or our App, or accessing our services.

By using our Website or our App, you are confirming that you have read and understood these Terms and that you will comply with them.

If you don’t accept these Terms, you should leave our Website immediately and/or delete the App from your device.

These Terms are set out in the following sections to make navigation easier for you:

General terms which will apply to your use of our Website, our App and our services.
Additional terms will apply when ordering NHS repeat prescriptions from us.
Additional terms will apply when you buy non-prescription products from us.

General Terms
Additional Terms
Order Terms
DIGITAL HEALTH
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Now Patient is the UK’s first regulated digital health service that uses predictive analytics and artificial intelligence to provide you with personalised care and resources that can help improve your health outcomes, FREE of charge.

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Now Patient is the UK's first regulated digital health service using predictive analytics and artificial intelligence to offer targeted healthcare services, including FREE resources that can help improve your health outcomes.
Do you have plans if your service is down?

Now Patient has a Business Continuity Plan (BCP) that is triggered if our systems are down. The aim of our BCP is to ensure that there is no significant disruption to the delivery of the health care services provided by Now Patient and that the pharmacy contributes effectively to civil emergencies where appropriate. ISO 22301 defines business continuity as:

“The capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident”