Medication Reminders
1 out of every 5 adults forgets to take their medication as prescribed. With NowPatient’s medication reminder service, you will be notified when to take your medication. If you miss a dose, we can enable notifications to alert a family member or loved one.
How it works
Go to the tools page. Select Medication Reminders. You can select the star icon on the tool and this will create a shortcut on your dashboard for ease of future use
Using the action button select ‘Add Reminder’
Now lookup your medication using the search box. Alternatively, if you are looking to set up a reminder for a non-prescription item, free type this into the ‘Add freeform item’ box
If you are adding a reminder for a prescription medication, you will be asked if it is a long term use medication or a short term use acute medication. If it is a short-term acute medication, you will be prompted to enter the start date and end date of treatment
You will now need to add your daily dose schedule. Each dose event should include the time and number of doses required at that time
After you have finalized your dose schedule, you will be able to select or add an emergency contact that you would like to have receive an alert, if you have missed your dose
Once you have finished setting up the reminder, select the ‘Save’ button. Your medication reminder is now active
Your medication reminder is now active. You will now start receiving push notifications
When you receive a reminder on your device, select ‘Dose Taken’ or ‘Dose Not Taken’ option
It doesn’t end there. We surface your medication adherence data into actionable insights. You will see your ‘Medication Adherence Score’ on your account dashboard. It is scored between 0 and 100, with 100 being highly adherent and 0 being poorly adherent
Share your score with your doctor. This can help your doctor decide which medication dosage form is best suited to you. For example, if you have a very low score, the doctor might decide to prescribe you a once-daily formulation rather than a formulation that requires multiple daily doses
Service Guide
Everything you need to know about Medication Reminders
What is a Medication Reminder?
The NowPatient Medication Reminder is a helpful tool that alerts you when to take your medication as prescribed, at the right time.
Who is this service beneficial for?
- prescribed more than one medication and finding it difficult to remember when to take their medication dose
- prescribed medication that has non-standard or complex dosing times
How do I set up the service to get reminder alerts?
The Medication Reminder service can be set up from your NowPatient account. Navigate to the tools section and select Medication Reminder. From here, you can use the action button to add a medications or non medication items, and set associated dosing schedules.
Can I use the service for non-prescription items like vitamins?
Yes. There is a free-form field where you can manually add your non-prescription item.
Can I use the service if I am being treated with a short term acute medication?
Yes. When you add your medication, the next screen will ask you if you want to time-limit the reminders. Simply select the start date of your treatment and the end date of your treatment. You can then follow the remaining steps to complete the set-up.
How will I get the reminder alerts?
We will send you a notification into the App and if you have downloaded the App to your device, we will send push notifications. When you click the notification, your Medication Reminder screen will open, where you can confirm if you have taken the medication(s).
What happens if I miss my dose and who is notified?
If you miss a dose, we will send you a notification. This is to inform you that we have recorded you as having missed your dose.
When you set up the service, you can nominate details of a family member or caregiver. You can add their number into the service set up and if you miss a dose, we can also notify them as well.
Follow the links below to see what you should do if you miss a dose of your medication:
Do I need to pay for the service?
No, it won’t cost you anything, it’s totally FREE.
What is the Medication Adherence Score that appears on my account dashboard?
NowPatient uses a proprietary scoring system that gives you a visual indication of how well you are at taking your medication as prescribed and on-time. The nearer you are to 100, means you are taking your medication as prescribed and on-time. The score is aggregated if you are taking more than one medication and is calculated as the % of doses taken against the total number of doses prescribed. It is also weighted across the number of medications monitored and the number of days data is collected per medication.
What are the consequences of poor Medication Adherence?
Non-adherence to prescription medications is a major problem, leading to over $100 billion in avoidable hospitalizations and 89,000 premature deaths annually.
Why is the Medication Adherence Score important?
The score is important because it can help you clinician understand your overall health profile and habits. For example, if you adherence score is low, the prescriber may want to give you a medication form that can be taken once a day rather than three times a day.
Medication adherence is the key to achieving your therapeutic goals and improving your outcomes. Poor or non-adherence leads to reduced clinical benefit and generates significant waste. Making sure you take your medications correctly and at the right time helps you get the best results from your treatment.
Is the score impacted if I have taken my medication at the correct time, but I have ignored the alert reminder?
No. We do not use ‘ignore’ events in the calculation, so this will not affect your score.
Can I Trust NowPatient
Our product and services are certified to international healthcare, medical device and data security standards
Medicines Experts
Meet our medical team
We are a broad skilled and passionate group of clinicians with experience of operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process
WHY WE BUILT NOWPATIENT
We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
Your Questions Answered
For your peace of mind, we can answer your questions quickly
What does NowPatient do?
NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users worldwide on-demand access to virtual consultations, prescription services, and AI-powered health tools.
Ownership
The service is owned and operated by Infohealth Ltd, a licensed online pharmacy registered in England and Wales (company no. 04004930) with its registered office at Lynwood House, 373–375 Station Road, Harrow, England, HA1 2AW. Infohealth Ltd holds the necessary MHRA approvals for its pharmacy and telehealth offerings.
What It Does
- NHS Online Pharmacy: Order NHS-approved prescriptions (UK)
- Drug Savings: Access major US drug-savings programs (coupons, savings cards, manufacturer assistance, Canadian drug savings).
- Virtual Consultations: Get treated for a wide range of medical conditions by expert clinicians using a secure telehealth link.
- Medication Management: Set up refill & dose reminders, view private treatment plans, and track chronic conditions like diabetes or hypertension.
- Health-Monitoring Tools: Use AI-driven assessments for genetic risk tests, home test kits and blood-pressure monitoring.
- Wellness Insights: Access real-time pollen counts, air-quality data, BMI and type 2 diabetes risk scores, plus comprehensive health-condition information.
Get started today and benefit from Medication Reminders, Get Treated Privately, NHS Online Pharmacy, GP Appointment Booking, Rx Savings Card, Drug Coupons, US Drug Savings Programs, Health Conditions Information, Genetic Testing, Home Test Kits, BMI Risks, Type 2 Diabetes Risks, Pollen Meter, Air Quality Monitor, and lots more!
Our service is operated by experienced medical professionals in the United States and the United Kingdom.
You can view the online services we provide by clicking the link below:
Where is NowPatient located?
NowPatient has offices in the United Kingdom and United States.
In the UK, we are located at:
NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA
In the US, we are located at:
NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX
How can I contact NowPatient?
To contact NowPatient, please use the contact form available on the Contact Us page.
Alternatively, if you need to speak to us, you can reach us on the following numbers:
UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977
Who owns NowPatient?
NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.
Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).
Can you tell me more about your NHS online pharmacy?
NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.
Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).
Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.
How do I make a complaint?
From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.
Can you tell me more about NowPatient’s prescribing services for treatments offered?
Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:
• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old
NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.
Can you tell me more about NowPatient’s US services?
Our head of US services is Dr. Jamie Winn.
You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.
We do not provide any prescribing services or dispensing services in the United States.
Is NowPatient legit and can I trust information from NowPatient?
Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.
NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.
Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:
What are NowPatient’s opening hours?
Our office hours are:
UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST
Please note that we are closed at weekends.
In the event of a medical life-threatening emergency please call:
UK – 999
US – 911
In the event of a medical emergency which is not life-threatening please call:
UK – 111