Test Hundreds of Biomarkers From the Comfort of Your Home

A biomarker, or biological marker, is something that can be measured to provide information about an individual’s health or the presence of disease. NowPatient’s home health tests use biomarkers to identify normal or abnormal processes in the body, detect illnesses, monitor how a condition is progressing, or determine how well a treatment is working.

Biomarkers are clinically valuable because they:

• Enable early detection of diseases
• Assist in selecting the most appropriate treatments
• Help monitor recovery or measure treatment success
• Provide a picture of overall or specific health status

Yes. All NowPatient test kits are produced and processed to certified laboratory standards, and undergo regular internal and external quality control.

Home Health Testing is currently a private, paid-for service. In the UK, NHS funding may become available in the future. In the US, coverage through your health insurance plan may be possible, however, this depends on the terms of your specific plan. Please check with your insurer.

The Home Health Testing Service Card can be found in the ‘Private Care’ section of your account homepage. From the Options Menu on the card, select ‘View Tests’.

You can then search for a specific test by name using the search box, or browse the full range of available tests. To learn more about a particular test and its benefits, select ‘View Test’. Once you’ve made your choice, click ‘Add to Cart’ to proceed.

Complete your purchase by following the checkout steps:

1. Go to your Cart using the account navigation
2. Select ‘Checkout’
3. Select your delivery address
4. Select your delivery method
5. Confirm your billing address
6. Review your order
7. Submit payment
8. Order confirmed
9. Return to your account homepage

Once your order is confirmed, the process from kit delivery to results is straightforward:

1. Your kit is delivered. Your Home Health Testing Kit will be delivered to your home or preferred delivery address.
2. Collect your sample at home. Follow the step-by-step instructions included in the kit to collect your sample. Video instructions are also provided to guide you through the important steps.
3. Return your sample. Place your sample in the prepaid return packaging provided and post it back to our laboratory. UK customers can use any Royal Mail post box. US customers can use any USPS collection point. Samples are fully tracked.
4. Results are processed. Once your sample is received and analysed, you will receive a notification letting you know your results are ready. Please take note that results can take up to 10 working days to process from the day we receive your sample. The results, when ready, will show up in your Documents Folder but will remain locked.
5. Booking your consultation. When you receive your results notification, there will be a ‘Book Consultation’ button that appears within the notification. You can schedule a live video consultation with one of our licensed health clinicians to review your results. See the booking steps below.
6. View your results. After your consultation, your results and any referral letter issued will be available in your Documents Folder for you to view, download, and share with any healthcare provider.

A prepaid return packaging system is included with every kit. Simply place your collected sample inside and send it from any Royal Mail post box (UK customers) or USPS collection point (US customers). All return samples are fully tracked.

Once you receive notification that your results are ready, follow these seven steps to book your live video consultation:

1. Initiate booking. Select ‘Book Consultation’ from within the results notification.
2. Choose a date. Select your preferred consultation date and add any notes that might assist the clinician. Click ‘Continue’.
3. Choose a time. Select your preferred consultation time from the available slots and click ‘Continue’.
4. Choose a clinician. View available clinicians and select the one you prefer. You can filter by gender and spoken languages. Click ‘Continue’.
5. Review your booking. Check your booking summary and read the ‘Pre-consultation Requirements’ advisory for guidance on how to prepare for your video consultation. Click ‘Continue’.
6. Safety information and reminders. Provide your consultation address and emergency contact details. You can opt in to receive an SMS reminder 30 minutes before your appointment.
7. Confirm your booking. Click ‘Confirm Booking’. A confirmation pop-up will appear and you will be redirected to your account homepage. You will also receive in-app and push notifications confirming the appointment.

Your video consultation with a licensed NowPatient clinician is structured to give you a clear, personalised understanding of your results and what they mean for your health:

• Introduction and identity verification. The clinician will introduce themselves and confirm your identity to ensure privacy and confidentiality.
• Review of your test results. The clinician will walk you through your results, explaining what each value means in simple, understandable terms. For example, if your cholesterol is elevated, they will explain what that means for your health.
• Personalised interpretation. The clinician will consider your health history, lifestyle, and any symptoms you report to provide context and a more accurate, personalised interpretation of your results.
• Health advice and recommendations. Based on your results, the clinician may suggest lifestyle changes, dietary adjustments, or recommend further testing or follow-up care. If results indicate something requiring medical attention, they may advise you to consult your doctor or a specialist.
• Your questions answered. You will have dedicated time to ask questions and discuss any concerns. The goal is to ensure you leave the consultation with a clear understanding of your health status and recommended next steps.
• Post-consultation summary. After the consultation, you will receive a notification summarising the key outcomes. This will confirm whether a referral letter to your GP was issued. If a referral was made, a copy of the letter will be available in the Documents Folder. Your test results will also be unlocked, allowing you to view, download, and share them with any healthcare provider.

Our prescribing clinicians may be able to provide a private treatment plan based on your results, subject to their clinical judgement. Please note that we do not operate a service where patients can request a specific medication. Prescribing decisions rest entirely with the clinician.

Yes. NowPatient follows strict General Data Protection Regulations (GDPR), which came into force in May 2018. These place legal requirements on us to manage your personal data securely and with the utmost confidentiality. Records are maintained of the processing carried out, and any breaches of regulation are reported as required. Our platform is also HIPAA-compliant, meaning we are able to handle Protected Health Information (PHI) securely for US customers.

Yes. NowPatient has specific safeguards and protocols in place. Our video technology platform is certified to the highest industry standards of data security and clinical governance.

All test kits carry a certain level of inherent inaccuracy, so results should be taken as estimates rather than definitive diagnoses. All tests are performed in strict accordance with the manufacturer’s instructions, and test performance is regularly monitored through both internal and external quality control processes for result interpretation.