What is the NowPatient Home Health Testing service?

NowPatient’s Home Health Testing service lets you investigate health concerns or simply confirm you are in good health, all from the comfort of your home. You order a certified test kit, collect your sample following simple step-by-step instructions, and return it using the prepaid packaging provided. Once your results are ready, a licensed clinician will review them with you in a live video consultation, explaining what your results mean in plain language and advising on next steps. Your results are then available in your account to view, share, or download at any time.

A biomarker, or biological marker, is something that can be measured to provide information about an individual’s health or the presence of disease. NowPatient’s home health tests use biomarkers to identify normal or abnormal processes in the body, detect illnesses, monitor how a condition is progressing, or determine how well a treatment is working. Biomarkers are clinically valuable because they: Enable early detection of diseases Assist in selecting the most appropriate treatments Help monitor recovery or measure treatment success Provide a picture of overall or specific health status

How much does Home Health Testing cost?

Home Health Testing is currently a private, paid-for service. In the UK, NHS funding may become available in the future. In the US, coverage through your health insurance plan may be possible; however, this depends on the terms of your specific plan. Please check with your insurer.

Is the service available in both the UK and the US?

Yes. NowPatient Home Health Testing is available to users in both the United Kingdom and the United States. The tests available and the laboratory standards differ by country — see the sections below for details on which tests are available in each region.

Which Home Health Tests are available in the United Kingdom?

NowPatient offers the following Home Health Tests for UK customers: Kidney Function test Liver Function test Vitamin D test Testosterone test Cholesterol test Diabetes test Syphilis test Chlamydia and Gonorrhoea test Ovarian Cancer (CA 125) test HIV test 7 in 1 STI test Nuts and seeds allergy test Food allergy test Milk and milk proteins allergy test Shellfish allergy test Atopic Dermatitis / Eczema Profile test Allergic Rhinitis / Asthma Profile test

Which Home Health Tests are available in the United States?

NowPatient offers the following Home Health Tests for US customers: 2 Panel STI test 6 Panel STI test 10 Panel STI test Testosterone test Men’s Panel hormone test Women’s Panel test

How do I find a specific test?

The Home Health Testing Service Card can be found in the ‘Private Care’ section of your account homepage. From the Options Menu on the card, select ‘View Tests’. You can then search for a specific test by name using the search box, or browse the full range of available tests. Select ‘View Test’ to learn more about a particular test and its benefits. Once you have made your choice, click ‘Add to Cart’ to proceed.

Are the Home Health Tests safe and reliable?

Yes. All NowPatient test kits are produced and processed to certified laboratory standards and undergo regular internal and external quality control.

What are the UK laboratory and kit standards?

Our UK laboratory operates 24 hours a day, 7 days a week, and is the UK’s largest diagnostic laboratory service. It is UKAS and ISO-certified. UK test kits are: Certified by UKAS and CE-marked Registered with the Medicines & Healthcare Products Regulatory Agency (MHRA) for distribution in the UK only Fitted with an outer seal design and tamper-proof seal, with product and regulatory information printed on the packaging Available in multi-language translations Supplied with a warnings and precautions section containing detailed information for both healthcare organisations and patients Accompanied by video instructions supporting the specific sample collection process. Videos are designed to emphasise the important steps associated with capillary blood sampling and do not supersede or replace the specific end-user instructions provided with each kit

What are the US laboratory and kit standards?

Our US laboratory is CLIA-certified and registered with the Pennsylvania Department of Health. US test kits are: CLIA-certified Registered with the Pennsylvania Department of Health Fitted with an outer seal design and tamper-proof seal Available in multi-language translations Accompanied by video instructions for sample collection. Videos do not supersede or replace the specific end-user instructions provided with each kit

Are remote video consultations safe?

Yes. NowPatient has specific safeguards and protocols in place. Our video technology platform is certified to the highest industry standards of data security and clinical governance.

How do I order a Home Health Test?

The Home Health Testing Service Card can be found in the ‘Private Care’ section of your account homepage. From the Options Menu on the card, select ‘View Tests’. Browse or search for your test, select ‘View Test’ to learn more, then click ‘Add to Cart’ when ready. Complete your purchase by following these checkout steps: Go to your Cart using the account navigation Select ‘Checkout’ Select your delivery address Select your delivery method Confirm your billing address Review your order Submit payment Order confirmed Return to your account homepage

What happens after I have placed my order?

Once your order is confirmed, the process from kit delivery to results follows these steps: Kit delivery: Your Home Health Testing Kit will be delivered to your home or preferred delivery address. Collect your sample at home: Follow the step-by-step instructions included in the kit to collect your sample. Video instructions are also provided to guide you through the important steps. Return your sample: Place your sample in the prepaid return packaging provided and post it back to our laboratory. UK customers can use any Royal Mail post box. US customers can use any USPS collection point. Samples are fully tracked. Results are processed: Once your sample is received and analysed, you will receive a notification letting you know your results are ready. Results can take up to 10 working days to process from the day we receive your sample. Your results will appear in your Documents Folder but will remain locked until after your consultation. Book your consultation: When you receive your results notification, a ‘Book Consultation’ button will appear within the notification. You can schedule a live video consultation with one of our licensed clinicians to review your results. See the booking steps below. View your results: After your consultation, your results and any referral letter issued will be available in your Documents Folder for you to view, download, and share with any healthcare provider.

Is there a best time to return my sample?

Yes. We do not recommend returning samples between Friday noon and Monday morning due to potential postal delays over the weekend. Posting your sample during this window may affect processing times.

How do I return my sample to the laboratory?

A prepaid return packaging system is included with every kit. Simply place your collected sample inside and send it from any Royal Mail post box (UK customers) or USPS collection point (US customers). All return samples are fully tracked.

How long will my results take?

Results can take up to 10 working days to process from the day the laboratory receives your sample. Once your results are ready, you will receive a notification prompting you to book your clinician consultation.

Why might my sample not be processed?

Occasionally, a sample cannot be processed if it does not meet the quality, volume, or eligibility criteria required by the laboratory. Sometimes the laboratory is able to rectify the situation without requiring a new sample, though turnaround times may be affected. Samples cannot be processed if: An incorrect sample type is received Samples are received unprotected from light when they were required to be covered at the point of collection Samples are received in incorrect containers No sample is received Samples are mislabelled, unlabelled, or submitted without forms or clinical information Samples are broken or have leaked in transit Samples are contaminated (for example, by being in the same bag as a leaking sample) Sample stability time has been exceeded (stability times are test-dependent and may also refer to tests that can only be processed on certain days of the week) Samples are received in expired tubes Samples are packaged with needles of any kind (the laboratory will not accept these) Samples fall short of the required quality or volume criteria

How do I book my clinician consultation?

Once you receive notification that your results are ready, follow these seven steps to book your live video consultation: Initiate booking: Select ‘Book Consultation’ from within the results notification. Choose a date: Select your preferred consultation date and add any notes that might assist the clinician. Click ‘Continue’. Choose a time: Select your preferred consultation time from the available slots and click ‘Continue’. Choose a clinician: View available clinicians and select the one you prefer. You can filter by gender and spoken languages. Click ‘Continue’. Review your booking: Check your booking summary and read the ‘Pre-consultation Requirements’ advisory for guidance on how to prepare for your video consultation. Click ‘Continue’. Safety information and reminders: Provide your consultation address and emergency contact details. You can opt in to receive an SMS reminder 30 minutes before your appointment. Confirm your booking: Click ‘Confirm Booking’. A confirmation pop-up will appear and you will be redirected to your account homepage. You will also receive in-app and push notifications confirming the appointment.

What happens during the consultation?

Your video consultation with a licensed NowPatient clinician is structured to give you a clear, personalised understanding of your results: Introduction and identity verification: The clinician will introduce themselves and confirm your identity to ensure privacy and confidentiality. Review of your test results: The clinician will walk you through your results, explaining what each value means in simple, understandable terms. For example, if your cholesterol is elevated, they will explain what that means for your health. Personalised interpretation: The clinician will consider your health history, lifestyle, and any symptoms you report to provide context and a more accurate, personalised interpretation of your results. Health advice and recommendations: Based on your results, the clinician may suggest lifestyle changes, dietary adjustments, or recommend further testing or follow-up care. If results indicate something requiring medical attention, they may advise you to consult your doctor or a specialist. Your questions answered: You will have dedicated time to ask questions and discuss any concerns. The goal is to ensure you leave the consultation with a clear understanding of your health status and recommended next steps. Post-consultation summary: After the consultation, you will receive a notification summarising the key outcomes. This will confirm whether a referral letter to your GP was issued. If a referral was made, a copy of the letter will be available in the Documents Folder. Your test results will also be unlocked, allowing you to view, download, and share them with any healthcare provider.

Where do I find my results after the consultation?

After your consultation, your results and any referral letter issued will be available in your Documents Folder for you to view, download, and share with any healthcare provider. Before your consultation, your results will appear in the Documents Folder but remain locked.

Can a treatment be prescribed based on my results?

Our prescribing clinicians may be able to provide a private treatment plan based on your results, subject to their clinical judgement. Please note that we do not operate a service where patients can request a specific medication. Prescribing decisions rest entirely with the clinician.

Are my results confidential?

Yes. NowPatient follows strict General Data Protection Regulations (GDPR), which came into force in May 2018. These place legal requirements on us to manage your personal data securely and with the utmost confidentiality. Records are maintained of the processing carried out, and any breaches of regulation are reported as required. Our platform is also HIPAA-compliant, meaning we are able to handle Protected Health Information (PHI) securely for US customers.

What are the limitations of Home Health Testing?

All test kits carry a certain level of inherent inaccuracy, so results should be taken as estimates rather than definitive diagnoses. All tests are performed in strict accordance with the manufacturer’s instructions, and test performance is regularly monitored through both internal and external quality control processes for result interpretation.

Should I rely solely on my Home Health Test results to make health decisions?

No. Your test results should be considered alongside a clinician’s interpretation — which is why every result comes with a live video consultation. If your results indicate something that requires further medical attention, your clinician will advise you to consult your doctor or a specialist. Home Health Testing is a valuable tool for health awareness and monitoring, not a replacement for clinical diagnosis or ongoing medical care.

How do I cancel a video consultation, and what happens if I miss my appointment?

To cancel an appointment: Go to the Consultations section of your account. Select Upcoming Consultations. Choose the appointment you wish to cancel. Click Cancel and confirm. Please cancel at least 24 hours in advance. Missed appointments: After two missed appointments, your booking rights will be temporarily revoked. Contact the NowPatient support desk if you believe this was applied in error.

How do I contact NowPatient for help and support?

Contact Method Details UK Phone +44 20 388 51 500 US Phone 1-866-967-1977 Email support@nowpatient.com Hours (UK) Monday–Friday, 9am–6pm GMT Hours (US) Monday–Friday, 8am–5pm EST Support https://nowpatient.com/how-virtual-consultations-work

How will my order be delivered?

All orders are shipped in discreet and unmarked packaging, making them suitable for delivery to your home, workplace, or a neighbour. For your protection and safety, your first order can only be delivered to the address that is registered with NowPatient. Future orders can be delivered to any address you choose.

Where does NowPatient deliver?

NowPatient delivers to the UK, Europe, and worldwide. NHS services (such as NHS Online Pharmacy and NHS Pharmacy First) are available to patients in England only. Our private services and online pharmacy are available across the UK, with international shipping available to European and worldwide addresses. Please note that some remote or rural postcodes may experience slightly longer delivery times, and tracking availability for worldwide orders may vary depending on the destination country.

What delivery options are available?

UK orders are shipped via Royal Mail Tracked 24 & Signed, with next-day delivery as standard. European deliveries are sent via Royal Mail Tracked and typically arrive within 3–5 working days. Worldwide deliveries take 7–21 working days and are tracked where available in the destination country. Delivery charges apply for most services. Shipping is included in the price for patients using our Get Treated Privately service in England, and is free for NHS Quit Smoking Service orders.

When will my order be dispatched?

We aim to dispatch all orders placed Monday to Friday before 3:00pm on the same working day. Orders placed after 3:00pm, or over weekends and bank holidays, will be dispatched on the next available working day.

Do you offer next-day delivery?

Yes. All UK orders are shipped via Royal Mail Tracked 24 & Signed, which delivers next day as standard. To qualify for same-day dispatch, please place your order before 3:00pm Monday to Friday. Orders placed after this time, or over weekends and bank holidays, will be dispatched on the next available working day.

Do you deliver temperature-sensitive or cold-chain medications?

Yes. We use a specialist courier service for all thermo-sensitive deliveries (such as insulin, GLP-1 weight loss injections like Mounjaro, and other refrigerated medications). Cold chain-validated packaging is used throughout the entire delivery process to ensure product quality, safety, and efficacy are always maintained.

How is cold-chain packaging handled?

Temperature-sensitive products are packed using validated cold chain packaging that maintains the required storage temperature throughout transit. Your parcel will normally receive an estimated delivery window from the courier on the day of delivery, so you can ensure someone is available to receive it. If you have concerns about receiving a cold-chain delivery, please contact our customer care team in advance.

Do you deliver controlled drugs?

Yes. Controlled drugs are delivered using a specialist courier service to ensure secure and compliant handling in accordance with UK regulations. These deliveries will always require a signature upon receipt.

How do I track my order?

Once your order has been dispatched, you will receive a dispatch notification containing your tracking details. You can also view your tracking information at any time in the 'Notification Feed' section on your account dashboard. Tracking is available for all delivery options.

Will I receive status updates about my order?

Yes. NowPatient uses a structured notification system to keep you fully informed throughout the order process. Every time your order status changes — from approval through to dispatch and delivery — you will be notified immediately. Notifications are sent via email and appear in the 'Notifications' section of your account homepage (accessible via the bell icon). This includes updates when your treatment is approved, dispensed, and shipped.

What order statuses will I see?

You can expect to see the following key status updates: Order Received, Prescription Approved (where applicable), Order Dispensed, Dispatched (with tracking reference), and Delivered.

Can I change my delivery address?

For your first order, delivery must be made to the address registered with NowPatient at the time of sign-up. This is a safety measure to verify your identity and protect your account. From your second order onwards, you can select from any saved address in your account or add a new delivery address during checkout.

Can I have my order delivered to my workplace or a neighbour?

Yes. From your second order onwards, you can have your medication delivered to any address, including your workplace, a family member's address, or a neighbour. All parcels are sent in discreet, unmarked packaging, so the contents will not be identifiable.

How do I update or add a new delivery address?

You can manage your delivery addresses directly within your NowPatient account settings. Additional addresses can also be added during the checkout process when selecting your delivery address. Simply select 'Add a new address' and enter the required details.

What should I do if my order hasn't arrived?

If you have not received your order within the expected delivery window, please first check your tracking details in the 'Notification Feed' section of your account dashboard. If after 10 days of dispatch you have still not received your delivery, please contact our customer care team and we will work to resolve the issue as quickly as possible.

What if my order arrives damaged?

If your order arrives in a damaged condition, please do not use the medication and contact our customer care team immediately. Please retain the original packaging and, if possible, take photographs of the damage, as this will help us raise a claim with the courier and arrange a replacement for you as quickly as possible.

My tracking shows delivered but I haven't received my parcel — what should I do?

First, check with any neighbours or safe locations at your property (such as a porch or outbuilding). If you still cannot locate your parcel, please contact our customer care team and we will investigate the matter with the courier on your behalf.

What happens if I miss my delivery?

If you miss a delivery, the courier will typically leave a card with instructions for rescheduling or collecting your parcel from a local depot. For cold-chain deliveries, it is particularly important to arrange redelivery promptly to maintain product integrity. If you have concerns about a missed cold-chain delivery, please contact our customer care team for guidance.

If you ship international, do I need to handle duties?

No. Our prices include customs duties, wherever you are located.

How are NHS repeat prescriptions delivered?

Once your GP has approved your prescription request, NowPatient's regulated online pharmacy will dispense and dispatch your medication. You will be notified at each stage of the process. NHS prescriptions are dispatched via Royal Mail Tracked 24 & Signed for next-day delivery, provided the order is placed before 3:00pm on a working day.

Is delivery free for NHS prescriptions?

No. There is a small cost applied to all NHS prescription deliveries. This allows us to keep our service operational. NHS Quit Smoking Service orders qualify for free delivery. If you are using the Get Treated Privately service in England, shipping is included within the consultation and treatment price.

Can I specify a preferred delivery date for my NHS prescription?

At this time, NowPatient dispatches orders on the same working day if placed before 3:00pm Monday to Friday. All UK NHS prescriptions are sent via Royal Mail Tracked 24 & Signed for next-day delivery, so you can plan accordingly once you receive your dispatch notification.

How are private prescription medications delivered after a telehealth consultation?

Following your telehealth or video consultation, if a treatment is prescribed, it will be added to your cart automatically. After you complete checkout and payment, your order is sent to NowPatient's regulated online pharmacy for processing. You will receive status updates at every stage and your medication will be dispatched in discreet, unmarked packaging.

How quickly will I receive medication after my consultation?

If your consultation and checkout are completed before 3:00pm on a working day, we aim to dispatch your medication the same day. The total time to delivery will depend on the delivery method you select at checkout.

Is the packaging discreet?

Yes. All NowPatient orders are shipped in plain, unmarked packaging with no branding or indication of the contents on the outside. The packaging is suitable for delivery to your home, workplace, or a neighbour.

Home

Home Health Tests

Search At-Home Biomarker Tests for Health Insights

An open at-home health test kit containing sample collection tubes, lancets and blood collection vials, representing NowPatient's biomarker testing service.

Browse dozens of simple at-home biomarker tests revealing key insights about your body, health, and wellness. Test for Liver Health, Sexual Health, Allergies, Heart Health, Metabolic Health, Testosterone, and Vitamin D.

Your secure results are delivered directly to your account within 10 working days and paired with a personalized video consultation where clinicians explain findings and can prescribe treatments if required.

Compare Tests

Browse From the Dozens of Tests That We Offer

Women’s Panel Test
- →Easy to use home women's Panel hormone test kit
- →Fast reliable test results
- →All results are completely confidential
- →FREE tracked and signed delivery
From $398.40
Men’s Panel Hormone Test
- →Easy to use home men's Panel hormone test kit
- →Fast reliable test results
- →All results are completely confidential
- →FREE tracked and signed delivery
From $398.40
Testosterone Panel Test
- →Easy to use home Testosterone test kit
- →Fast reliable test results
- →All results are completely confidential
- →FREE tracked and signed delivery
From $126.40
10 Panel STI Test
- →Easy to use at-home test which screens for 10 different STIs
- →Fast reliable test results
- →All results are completely confidential
- →FREE tracked and signed delivery
From $302.40
6 Panel STI Test
- →Easy to use at-home test which screens for 6 different STIs
- →Fast reliable test results
- →All results are completely confidential
- →FREE tracked and signed delivery
From $270.40
2 Panel STI Test
- →Easy to use at-home test which screens for 2 different STIs
- →Fast reliable test results
- →All results are completely confidential
- →FREE tracked and signed delivery
From $158.40
Allergic Rhinitis/Asthma Profile Test
- →An Allergic Rhinitis or Asthma test that checks your sensitivity to 13 different allergens
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £571.20
Atopic Dermatitis/Eczema Profile Test
- →An Atopic Dermatitis/Eczema test that checks your sensitivity to 14 different allergens
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £611.52
Shellfish Allergy Test
- →A Shellfish allergy test covering 9 different allergens
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £481.92
Food Allergy Test
- →A food allergy test covering 9 different allergens
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £534.72
Milk and Milk Proteins Allergy test
- →Screen your sensitivity to 9 different milk and milk protein allergens
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £426.24
Nuts and Seeds Allergy Test
- →A nut & seed allergy test covering 14 different allergens
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £751.56
7 in 1 STI test
- →Easy to use at-home test which screens for 7 different STIs
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £275.52
HIV Test
- →Easy to use at-home HIV test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £111.36
Ovarian Cancer (CA 125) Test
- →Easy to use at-home Ovarian cancer test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £237.12
Liver Function Test
- →Easy to use at-home liver function test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £107.52
Kidney Function Test
- →Easy to use at-home kidney function test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £109.44
Vitamin D Test
- →Easy to use at-home Vitamin D test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £159.36
Testosterone Test
- →Easy to use at-home Testosterone test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £106.56
Cholesterol Test
- →Easy to use at-home Cholesterol test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £107.52
Syphilis test
- →Easy to use at-home Syphilis test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £125.76
Chlamydia and Gonorrhoea Test
- →Easy to use at-home Chlamydia and Gonorrhoea test kit
- →Test kits are assembled within the UK
- →All results are completely confidential
- →FREE tracked and signed delivery
From £152.64

VIRTUAL HEALTHCARE

What to Expect From Your Online Video Consultation

TAKE CONTROL OF YOUR HEALTH

Home Health Testing

See It In Action

A hand holding a smartphone showing the NowPatient’s app screen, with a Home Health Testing card rated 4.7 Excellent by 500+ users.

OUR CUSTOMERS VIEW

What Customers Love About Our Service

We want everyone to be happy and healthy, that’s what keeps us going. Read what some of them have to say about us.

Should be WOW patient!
Wow! Excellent customer service. I submitted an email query, had a call back within 30 minutes and a consultation arranged for that evening. Amiss was completely brilliant! Very knowledgeable, very relatable and very professional. Answered all my questions and came up with a plan .... medication was posted out to me the next day. Very happy, totally recommend this service, would have given 10 stars 🌟 if I could.
Alison Hurst
GB
AH
NowPatient is worth your time!
I do not leave reviews, due to time and a rare condition I have. I initially left a message, my call was returned within 2 hours or less. NowPatient offers 4 discount programs. I worked with Jay, he was genuine and wanted to help me all while giving me amazing customer service. Even though I didn't qualify, he gave me some suggestions and tips while encouraging me to follow up with the manufacturer along with other things I could do. This is the real deal, not a scam, and not a waste of your time. Amazing!! Thank you, Jay!
Sherry M
US
SM
Great experience getting the med
Great experience getting the med. Clinician was very thorough.
Barbara Hill
GB
BH
Excellent service
Cannot speak highly enough of the service and assistance I have received from NowPatient. I was dealing with a very kind and helpful clinician who couldn't do enough to assist. He was knowledgeable about the medication being prescribed and the consultation was thorough. There were some hurdles to overcome to receive the medication overseas and nothing was too much trouble. Highly recommend.
CJH
NZ
CH
Very good experience
Very good experience - the clinician asked intelligent questions about my insomnia and taught me a lot at the same time. And the medication was dispatched immediately. I’d definitely use them again.
Phil Daoust
GB
PD
Really excellent
Really excellent. Very thorough and professional pharmacist who guided me through the medication and assessed my suitability. I tried two other online pharmacies and Now Patient were streets ahead.
Colin Glass
TH
CG

DELIVERY QUESTIONS, ANSWERED

Everything you need to know about receiving your NowPatient order

YOUR QUESTIONS, ANSWERED

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Medicines Experts

Meet Our Medical Team

We are a broad skilled and passionate group of clinicians with experience of operating in regulated health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process