Vitamin D Test
Do you have bone pain, fatigue or muscle twitching? It could be a sign of Vitamin D deficiency. Get tested at home to see if your Vitamin D levels are in normal range.
MEDICAL INFORMATION
Vitamin D Test Key Facts
What are the health benefits of maintaining good Vitamin D levels?
Good levels of Vitamin D help to maintain:
- Bone and teeth health and the prevention of osteoporosis
- Muscle and nerve health
- The immune system
- Mood and immunity
What is a Vitamin D test kit and how does it work?
Vitamin D is essential for preventing osteoporosis, maintaining good bone health, your immune system, and regulating mood. If you lack energy, often feel rundown or tired, are over the age of 65, spend most of your time indoors, or have dark skin, you may be more likely to have low vitamin D. Use our easy and convenient finger-prick blood test to check your vitamin D levels at home. Take this test before taking any other medications, vitamin D supplements or minerals, and avoid taking biotin supplements for two days before the test. Vitamin D testing is used to check you have enough vitamin D in your body to maintain normal bodily functions.
Understanding your Vitamin D test results
The Vitamin D test kit checks for specific biomarkers in your blood. These include:
- Vitamin D, produced by your skin when exposed to sunshine. Before your body can use vitamin D produced by sun exposure, it must be converted to another form of vitamin D, 25hydroxyvitamin D 25 (OH)D. Most vitamin D blood tests measure the level of 25(OH)D in your blood
How to use an at-home Vitamin D test kit
You can take our Vitamin D Blood Test in the comfort of your home using our finger-prick blood test kit. We’ll send you everything you need, including instructions and a pre-paid return envelope for your blood sample.
What are the benefits of the Vitamin D blood test?
- The home test kits are assembled within the UK
- All test kits are security sealed with confidential health test results
- All laboratory testing is performed in an ISO:15189 accredited clinical laboratory
Frequently Asked Questions about Vitamin D tests
What does vitamin D do?
Vitamin D controls the absorption of calcium and phosphate by your body. It’s vital for the maintenance of healthy bones, teeth, and muscles, and plays a vital role in immune function and mental health. Vitamin D is important for pregnant women, breastfed babies, and children under five, for the prevention of conditions such as rickets.
Who is at risk of Vitamin D deficiency?
- The elderly
- People with darker skin
- People who are very overweight, have obesity or have had gastric bypass surgeries
- Pregnant and breastfeeding women
- Anyone who spends a lot of time indoors
- People with certain medical conditions such as liver disease, kidney disease, cystic fibrosis, Celiac disease or Crohn’s disease
- People with osteoporosis, osteomalacia, or Paget’s disease
What are the symptoms of vitamin D deficiency?
Symptoms of low vitamin D levels include fatigue, muscle weakness, aches and bone pain, depression and frequent illnesses.
What is vitamin D?
Vitamin D is a fat-soluble vitamin, produced mostly through sunlight exposure. Some vitamin D is also obtained from food. Sources include oily fish, egg yolks, and vitamin D-fortified foods.
How much vitamin D do I need?
The recommended intake for adults and children over the age of four is 10 mcgs of vitamin D daily.
What is the normal range for vitamin D?
Currently there is no agreement on an ‘optimal’ vitamin D level, but a level below 50 nmol/L is generally considered insufficient.
Is a vitamin D test known by any other names?
Vitamin D tests are also sometimes referred to as 25-hydroxyvitamin D, 25(OH)D, cholecalciferol test, ergocalciferol test, calcidiol test, vitamin D2 test, or a vitamin D3 test.
How does the weather affect vitamin D levels?
During the autumn and winter months it is harder to get adequate amounts of vitamin D from time spent outdoors, causing your risk of a deficiency to be greater. Some areas of the UK are also sunnier than others, so where you live can affect your levels of vitamin D.
What does a Vitamin D test measure?
Most vitamin D blood tests measure the level of 25(OH)D (25hydroxyvitamin D) in your blood.
When should I test my Vitamin D levels?
You may want to get tested if you’re in a high risk group, or 3–6 months after starting treatment.
How accurate are at-home Vitamin D test kits?
The accuracy of at-home vitamin D test kits vary and are not a substitute for seeing your GP. If you are unsure about your results speak to your doctor.
How long does it take to get results from an at-home Vitamin D test?
Your Vitamin D test results will be available within one working day of receiving your sample at the laboratory.
What happens if my Vitamin D levels are too low?
Low levels of Vitamin D can lead to a loss of bone density, osteoporosis and fractures. Severe vitamin D deficiency can lead to rickets in children and other diseases.
Do I need a prescription to order an at-home Vitamin D test kit?
No. A prescription is not required to order an at home Vitamin D test kit. Simply go to our section on health test kits to order yours today.
How often should I retest my Vitamin D levels?
You don’t need to check your Vitamin D levels regularly, but you may want to get tested if you’re in a risk group, or 3–6 months after starting treatment.
Service Guide
Everything You Need to Know About Home Health Testing
What is the Home Health Testing Service and how does it work?
Blood tests are a convenient way for you to investigate your health concerns. NowPatient’s Home Health Testing allows you to test hundreds of different biomarkers which can help confirm if your health concerns are valid or simply give you peace of mind that you are in good health.
See the video below to learn about how the service works:
What is a biomarker?
A biomarker, or biological marker, is something that can be measured to provide information about an individual’s health or the presence of disease. In the NowPatient Home Health Tests, biomarkers are used to identify normal or abnormal processes in the body, detect illnesses, monitor how a disease is progressing, or determine how well a treatment is working.
The Importance of Biomarkers include:
- Enable early detection of diseases
- Assist in selecting the right treatments
- Help monitor recovery or treatment success
- Provide a picture of overall or specific health status
What Health Tests does NowPatient offer in the UK?
NowPatient offers the following Home Health Tests for UK customers:
- Kidney Function test
- Liver Function test
- Vitamin D test
- Testosterone test
- Cholesterol test
- Diabetes test
- Syphilis test
- Chlamydia and Gonorrhoea test
- Ovarian Cancer (CA 125) test
- HIV test
- 7 in 1 STI test
- Nuts and seeds allergy test
- Food allergy test
- Milk and Milk proteins allergy test
- Shellfish allergy test
- Atopic Dermatitis/Eczema Profile test
- Allergic Rhinitis/Asthma Profile test
What Health Tests does NowPatient offer in the US?
NowPatient offers the following Home Health Tests for US customers:
- 2 Panel STI test
- 6 Panel STI test
- 10 Panel STI test
- Testosterone test
- Men’s Panel hormone test
- Women’s Panel test
Is this a safe service?
Yes. For UK users, our laboratory operates 24 hours a day, 7 days a week, and is the UK’s largest diagnostic laboratory service which is UKAS and ISO-certified.
For US users, our American laboratory is CLIA-certified and registered with the Pennsylvania Department of Health.
Our telehealth clinicians review your test results and schedule a live virtual consultation to explain the findings. After the discussion, the results are made available in your account for viewing or download, so you can easily share them with your doctor.
Are Home Health Testing kits reliable?
Yes. Our UK kits are certified by UKAS and CE-marked. Our US kits are CLIA-certified and registered with the Pennsylvania Department of Health
- Test kits have an outer seal design, with the product and regulatory information and a tamper-proof seal
- UK Test kits are registered with the Medicines & Healthcare Products Regulatory Agency (MHRA) for distribution in the UK only
- US Test kits are registered with the Pennsylvania Department of Health
- Test kits are available in multi-language translations
- Each test kit contains a warnings and precautions section with detailed information for the healthcare organisation and yourself as the patient
- Video instructions supporting the specific sample collection are provided with each Self-Collect kit. Videos are designed to emphasise the important steps associated with capillary blood sampling and do not supersede or replace the specific end-user instructions provided with each kit
Is the service available in the United States and the United Kingdom?
Yes. This service is available in the United Kingdom and the United States.
Do I need to pay for this service?
Yes, this is currently a private service. However, in the UK, this may change and may be funded by the NHS, in the future. In the US, it may be possible it is covered by insurance, but this depends on your health plan.
How do I use the NowPatient Home Health Testing Service?
Navigate to the Home Health Testing Service Card which can be found in the ‘Private Care’ section of the account homepage.
Choose ‘View Tests’ from the Options Menu on the Home Health Testing Service Card. You can now start by entering the name of the test you’re interested in using the search box.
Or, browse the full range of tests available from NowPatient. To learn more about a specific test and its benefits, click ‘View Test’.
Once you’ve made your choice, click ‘Add to Cart’ to proceed.
Follow the steps below to complete your purchase:
1Go to Cart using Account Navigation
2If there is an NHS service item in the Cart - An NHS Exemption Declaration will Pop Up
3Complete the NHS Exemption Declaration for each NHS service item
4Select ‘Checkout’
5Select Delivery Address
6Select Delivery Method
7Confirm Billing Address
8Review Order
9Submit Payment
10Order Completed
11Return to Account Homepage
What Happens Next:
- Home Test Kit Delivery
Your Home Health Testing Kit will be delivered to your home or preferred address. - Collect Your Sample
Follow the step-by-step instructions included in the kit to collect your sample.
- Return Your Sample
Use the prepaid return packaging provided to send your sample back to our laboratory. - Processing & Notification
Once your sample has been analysed, you’ll receive a notification letting you know your results are ready. - Book Your Consultation
Schedule an appointment with one of our licensed clinicians to review your results. Follow the instructions below to book:How to Book a Consultation With NowPatient
1Book Consultation
2Choose Consultation DateNext, you’ll be taken to the ‘Consultation Date’ screen, where you can select your preferred consultation date. You can also add any notes that might assist the clinician during your session. Click ‘Continue’ to proceed.
3Choose Consultation TimeYou will now see the ‘Consultation Time’ screen. Select your preferred time for the consultation and then click ‘Continue’.
4Choose ClinicianOn the ‘Choose Clinician’ screen, you’ll be able to view available clinicians and select the one you prefer. You can filter the list by gender and spoken languages. Once you’ve made your selection, click ‘Continue’.
5Booking ConfirmationYou will now arrive at the ‘Booking Confirmation’ screen, where you can review a summary of your booking. This screen also includes an advisory titled ‘Pre-consultation Requirements’, which offers helpful tips on how to prepare for your live video consultation. Click ‘Continue’ to proceed.
6Safety Information & RemindersYou’ll be asked to provide safety information, including: - The address where you will be during the consultation - Emergency contact details You can also opt to receive an SMS reminder 30 minutes before your scheduled video consultation.
7Final ConfirmationClick ‘Confirm Booking’ to complete the process. A pop-up will appear to confirm your booking, and you will be redirected to your account homepage. You’ll also receive confirmation via In-App and Push notifications.
- View Your Results
After your consultation, your results will be available in the ‘Reports & Letters’ section on the account homepage.
How do I return the sample to your laboratory?
We supply you with a return system package. Use this to send back the sample. Samples are fully tracked and can be posted from any Royal Mail post box, for UK customers, or USPS, for US customers.
How long does it take to get the test results back?
Test results can take up to 10 working days to process from the day we receive your sample back.
What happens during the consultation?
Here’s how the virtual consultation will generally go:
- Introduction & Verification
The clinician will begin by introducing themselves and confirming your identity to ensure privacy and confidentiality. - Review of Test Results
They will walk you through your test results, explaining what each value means in simple, understandable terms.For example, if your cholesterol is high, they’ll explain how that might affect your health. - Personalized Interpretation
The clinician will consider your health history, lifestyle, and any symptoms you report to provide context. This helps them give a more accurate, personalised interpretation of your results. - Health Advice & Recommendations
Based on your results, the clinician may offer advice such as lifestyle changes, dietary suggestions, or recommend further testing or follow-up care.If the results indicate something that needs medical attention, they may advise you to consult your doctor or specialist. - Answering Your Questions
You’ll have time to ask questions or discuss any concerns. The goal is to make sure you understand your health status and next steps clearly. - Next Steps & Support
After the consultation, your results and a summary of the discussion will be made available in the ‘Reports & Letters’ section on your account homepage.
Are my results confidential?
Yes, we follow strict General Data Protection Regulations (GDPR) which came into force in May 2018. This places legal requirements on ourselves to ensure your personal data is managed securely with utmost confidentiality. Records are maintained of the processing that is carried out and reported when breaches of the regulation do occur. Our platform is also HIPAA compliant which means we are able to handle PHI (Personal Health Information) securely.
Are you able to prescribe a treatment plan, if my results indicate I need treatment?
For UK users, our prescribing clinicians may be able to provide a private treatment plan, subject to their clinical judgment. Unfortunately, we do not operate a service where you can request a certain medication.
What are the limitations of the Home Health Testing service?
All test kits have a certain level of inaccuracy, therefore results can only be taken as estimates. It should be noted that all tests are performed in strict accordance with the manufacturer’s instructions and test performance is regularly monitored through internal and external quality control for test result interpretation.
We do not recommend sending samples back between Friday noon and Monday morning due to delays.
Are there any concerns or risks I need to be aware of?
Tests cannot be performed if samples fall short of the quality, volume, or other eligibility criteria. In these cases, the laboratory may need to reject the samples, and not carry out processing. Sometimes the laboratory is able to rectify a situation and although turnaround times may be affected, it avoids having to arrange for samples to be taken again.
Tests cannot be performed if:
- incorrect sample types are received
- samples are received unprotected from light when they are required to be covered at the point of venepuncture
- samples are received in incorrect containers
- no sample received
- samples mislabelled, unlabelled, or with no forms, or no clinical information
- samples are broken or have leaked in transit
- samples are contaminated (e.g. being in the same bag as a leaking sample)
- sample stability time has been exceeded (stability time is test dependent, and also refers to tests that can only be carried out on certain days of the week)
- samples are received in expired tubes
- the laboratory will not accept samples packaged with needles of any kind
About Telehealth
Everything you need to know about video consultations
Watch the video below for a rundown of how NowPatient’s remote video consultations work:
What are the steps to booking a live video consultation?
Follow these steps to book a secure video consultation:
- 1Book Consultation
- 2Choose Consultation DateNext, you’ll be taken to the ‘Consultation Date’ screen, where you can select your preferred consultation date. You can also add any notes that might assist the clinician during your session. Click ‘Continue’ to proceed.
- 3Choose Consultation TimeYou will now see the ‘Consultation Time’ screen. Select your preferred time for the consultation and then click ‘Continue’.
- 4Choose ClinicianOn the ‘Choose Clinician’ screen, you’ll be able to view available clinicians and select the one you prefer. You can filter the list by gender and spoken languages. Once you’ve made your selection, click ‘Continue’.
- 5Booking ConfirmationYou will now arrive at the ‘Booking Confirmation’ screen, where you can review a summary of your booking. This screen also includes an advisory titled ‘Pre-consultation Requirements’, which offers helpful tips on how to prepare for your live video consultation. Click ‘Continue’ to proceed.
- 6Safety Information & RemindersYou’ll be asked to provide safety information, including: - The address where you will be during the consultation - Emergency contact details You can also opt to receive an SMS reminder 30 minutes before your scheduled video consultation.
- 7Final ConfirmationClick ‘Confirm Booking’ to complete the process. A pop-up will appear to confirm your booking, and you will be redirected to your account homepage. You’ll also receive confirmation via In-App and Push notifications.
Are remote video consultations right for me?
Remote video consultations or synchronous consultations are suitable for many patients who do not need a physical examination and who can communicate via video. Remote video consultations might not always be suitable – for example, if you need a test or physical examination. If that is the case, you will need to attend your doctor’s practice.
Although our Clinicians are clinically trained in various services that we provide, they are not a substitute for your doctor if you have a serious illness or life-threatening condition. If at any time during your remote video consultation, you feel that you would like to end that consultation, then you can say so and the consultation will be ended.
How do I know if the remote video consultation service is safe?
NowPatient has specific safeguards and protocols in place that ensures the service we provide you is safe, secure and effective. Our video technology platform is certified to the highest industry standards of data security and clinical governance.
Do I need to verify my identity during the remote video consultation?
Yes, for your safety and to ensure that the service we provide you, complies with regulations, our clinicians will request that you hold up your ID at the start of your virtual consultation to verify your identity.
Can I have a chaperone (carer, friend, family member) join a remote video consultation?
Yes. If they are in the same location as you, it is possible to have someone with you during your video consultation. You should let your clinician know if you have someone with you at the start of your appointment. You may be asked what relationship the chaperone has to you.
How can I be sure that you are handling and protecting my data securely?
We not only meet the UK and US standards for data security but we exceed them. We demonstrate this by regularly auditing our systems, both internally and externally.
Our various externally audited accreditations such as ISO27001, DTAC, DSPT, and Cyber Essentials + demonstrate our compliance with global security standards and should give you peace of mind.
How is my data stored?
NowPatient’s commitment to data residency is a key priority, and to that end, we only house data in validated data centers. We pledge that UK-based data remains solely in the UK, while US data is governed by HIPAA-prescribed data security protocols.
The data centers we use align with the highest standards of security and privacy, which is demonstrated by a programme of regular external audits to demonstrate the efficacy of safeguards against contemporary threats.
Are my consultations confidential?
Yes, we follow strict General Data Protection Regulations (GDPR) which came into force in May 2018. This places legal requirements on ourselves to ensure your personal data is managed securely with the utmost confidentiality. Records are maintained of the processing that is carried out and reported when breaches of the regulation do occur. Our platform is also HIPAA compliant which means we are able to handle PHI (Personal Health Information) securely.
Can I select which clinician I have my consultation with?
Yes. NowPatient allows you to choose from a pool of clinicians based on competencies, gender and languages spoken.
Will my doctor be informed of any consultations I have through the app?
We recognize that your doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could be beneficial for your overall care. Referrals are only made upon your explicit consent or if they form part of the terms of service that you consent to.
Do remote video consultations save money for health systems?
The traditional healthcare model encourages patients with health concerns to visit their doctor or pharmacy to seek a consultation. NowPatient is the first remote video consultation service that connects patients to a multi-disciplinary team of clinicians.
It allows patients to book a consultation with a clinician from anywhere in the United Kingdom and the United States. Consultations can be conducted using a smartphone, tablet or PC.
Are remote video consultations safer than online questionnaires?
NowPatient only provides its services in real time over a live video feed. This is called synchronous telehealth. We believe it is the safest way for you to receive remote care because it is in real-time. It is especially beneficial in an emergency situation as the clinician and patient can visually see each other. The clinician can ask all the questions they need to make a diagnosis or build a treatment plan during the consultation. Equally, any concerns you have can be addressed at the point of consultation.
Some providers use a low-tech approach for conducting clinical services such as a questionnaire or quiz. Although it may be suitable for low-risk clinical services, it often means you will not have any face-to-face interaction nor be able to raise concerns about treatment or diagnosis, in real-time, with the clinician who is providing your care.
What quality of care can I expect to receive from a remote video consultation?
Your remote video consultation, conducted by a NowPatient clinician, will always seek to provide you with safe, high-quality care. Your health and well-being is our priority. We continuously monitor and assess the services we provide you to ensure that it is safe, effective, caring and well-led.
Why am I being asked to provide my Blood Pressure reading?
For certain treatments and services, our clinicians require you to provide your most up-to-date blood pressure reading. This is to ensure that the service or treatment being considered is both suitable and safe for you.
If I don’t have a Blood Pressure monitor, how can I provide my readings?
The NowPatient app uses a new approach to measuring blood pressure using your smartphone camera held in front of your face. It is the world’s only blood pressure check without a cuff or wearable. Follow the instructions below:
1Book Consultation
2Getting StartedIf you are on a mobile device and you are booking for a service that requires your blood pressure reading, you will be prompted to take your blood pressure reading via the NowPatient app.
3Read and Agree With the Disclaimert
4Enter Personal DetailsWe will require your age, height and gender before starting your scan.
5Follow the Steps on the ScreenWhilst taking your blood pressure reading, we recommend that you are in a well-lit room with a stable WiFi connection. The steps on the screen will inform you when you must stay still.
6Attend ConsultationNow that our clinician has your most recent blood pressure reading, they can make safe prescribing decisions.
Is the remote blood pressure monitor safe and medically accurate?
Yes. It Is classified as a Medical Device. It conforms to EU CE and UKCA Class I Medical Device standards. There is also an impending CE Class IIa conformity, expected in Q2 2025.
How does the remote blood pressure monitor actually work?
The diagram below outlines how NowPatient’s blood pressure reading works:
When and how is my remote blood pressure reading taken?
At the point of booking any service or treatment, we will let you know whether there are any requirements for an up-to-date blood pressure reading.
If you are required to give a reading, you will be guided through a series of simple steps.
which devices does the remote Blood Pressure monitor work on?
You will need a recent iOS or Android smartphone with a front-facing camera. It is not available for use on desktop devices.
Why do my results keep failing when using the remote blood pressure monitor service?
Possible reasons why results are not being generated include:
- Bad lighting – Make sure you are well-lit by diffuse lighting. Avoid strong shadows and uneven lighting.
- Unstabilised device – Ensure your device is kept still during the reading.
- Not remaining still – You must stay still during the reading and avoid talking.
- Poor Wi-Fi – The service requires a strong and stable Wi-Fi signal.
I am not able to book consultations because I missed a few appointments. What can I do?
NowPatient uses sophisticated booking architecture to ensure that clinical resources are always productive. To ensure that we remain productive, we have a threshold of TWO missed booking appointments before we revoke your service booking rights. You will, of course, be notified after each missed booking. If you believe this is incorrect or that there were genuine reasons for your missed appointments, you can raise a ticket with the support desk.
Can I Trust NowPatient
Certified to International Healthcare, Medical Device and Data Security Standards
Medicines Experts
Meet Our Medical Team
We are a broad skilled and passionate group of clinicians with experience of operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process
WHY WE BUILT NOWPATIENT
We Are Committed to Helping Everyone, Everywhere Live Healthier Lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
Your Questions Answered
For Your Peace of Mind, We Can Answer Your Questions Quickly
What does NowPatient do?
NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users worldwide on-demand access to virtual consultations, prescription services, and AI-powered health tools.
What It Does
-
- NHS Online Pharmacy: Order NHS-approved prescriptions (UK)
- Drug Savings: Access major US drug-savings programs (coupons, savings cards, manufacturer assistance, Canadian drug savings).
- Virtual Consultations: Get treated for a wide range of medical conditions by expert clinicians using a secure telehealth link.
- Medication Management: Set up refill & dose reminders, view private treatment plans, and track chronic conditions like diabetes or hypertension.
- Health-Monitoring Tools: Use AI-driven assessments for genetic risk tests, home test kits and blood-pressure monitoring.
- Wellness Insights: Access real-time pollen counts, air-quality data, BMI and type 2 diabetes risk scores, plus comprehensive health-condition information.
Get started today and benefit from Medication Reminders, Get Treated Privately, NHS Online Pharmacy, GP Appointment Booking, Rx Savings Card, Drug Coupons, US Drug Savings Programs, Health Conditions Information, Genetic Testing, Home Test Kits, BMI Risks, Type 2 Diabetes Risks, Pollen Meter, Air Quality Monitor, and lots more!
Our service is operated by experienced medical professionals in the United States and the United Kingdom.
Where is NowPatient located?
NowPatient has offices in the United Kingdom and United States.
In the UK, we are located at:
NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA
In the US, we are located at:
NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX
How can I contact NowPatient?
To contact NowPatient, please use the contact form available on the Contact Us page.
Alternatively, if you need to speak to us, you can reach us on the following numbers:
UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977
Who owns NowPatient?
NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.
Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).
Can you tell me more about your NHS online pharmacy?
NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.
Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).
Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.
How do I make a complaint?
From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.
Can you tell me more about NowPatient’s prescribing services for treatments offered?
Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:
• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old
NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla. Dr Ihtesham Sabri is the Medical Director for NowPatient and is responsible for NowPatient’s prescribing formulary and treatment guidelines, which are used by clinicians for safe and effective prescribing.
Can you tell me more about NowPatient’s US services?
Our head of US services is Dr. Jamie Winn.
You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.
What are the steps to booking a live video consultation?
Follow the steps below to book a consultation:
- 1Book Consultation
- 2Choose Consultation DateNext, you’ll be taken to the ‘Consultation Date’ screen, where you can select your preferred consultation date. You can also add any notes that might assist the clinician during your session. Click ‘Continue’ to proceed.
- 3Choose Consultation TimeYou will now see the ‘Consultation Time’ screen. Select your preferred time for the consultation and then click ‘Continue’.
- 4Choose ClinicianOn the ‘Choose Clinician’ screen, you’ll be able to view available clinicians and select the one you prefer. You can filter the list by gender and spoken languages. Once you’ve made your selection, click ‘Continue’.
- 5Booking ConfirmationYou will now arrive at the ‘Booking Confirmation’ screen, where you can review a summary of your booking. This screen also includes an advisory titled ‘Pre-consultation Requirements’, which offers helpful tips on how to prepare for your live video consultation. Click ‘Continue’ to proceed.
- 6Safety Information & RemindersYou’ll be asked to provide safety information, including: - The address where you will be during the consultation - Emergency contact details You can also opt to receive an SMS reminder 30 minutes before your scheduled video consultation.
- 7Final ConfirmationClick ‘Confirm Booking’ to complete the process. A pop-up will appear to confirm your booking, and you will be redirected to your account homepage. You’ll also receive confirmation via In-App and Push notifications.
If I place an order, how do I check out?
Follow the steps below to checkout:
- 1Go to Cart using Account Navigation
- 2If there is an NHS service item in the Cart - An NHS Exemption Declaration will Pop Up
- 3Complete the NHS Exemption Declaration for each NHS service item
- 4Select ‘Checkout’
- 5Select Delivery Address
- 6Select Delivery Method
- 7Confirm Billing Address
- 8Review Order
- 9Submit Payment
- 10Order Completed
- 11Return to Account Homepage
Is NowPatient legit and can I trust information from NowPatient?
Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.
NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.
Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:
Does NowPatient have insurance in place for the services it provides?
Yes. NowPatient is fully insured to provide pharmacy & prescribing services. Insurance not only provides peace of mind but also provides an effective safety net for both you and our clinicians.
Why is it important to choose an online pharmacy and telehealth service that is insured?
Insurance is more than just a financial safeguard, it is a signal of legitimacy and accountability.
We insure our services, so that it:
- Shows you that we are compliant with all laws and industry standards in the markets that we operate.
- Shows you that we are committed to standards of professionalism.
- Reinforces your confidence that you are dealing with a reputable provider.
Who insures your services and which services are insured?
We are insured by the National Pharmacy Association in the UK.
The scope of the services covered include:
- dispensing of prescriptions
- telehealth prescribing services.
In addition, all of the clinicians that operate on our platform have their personal indemnity insurance & scope of clinical practice validated and checked before they are able to provide services.
What are NowPatient’s opening hours?
Our office hours are:
UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST
Please note that we are closed at weekends.
In the event of a medical life-threatening emergency please call:
UK – 999
US – 911
In the event of a medical emergency which is not life-threatening please call:
UK – 111