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About Us

Our mission

We want to inspire people to improve their health—by giving people access to a range of tools that can help them achieve their best health.

Who we are

Our excellent customer care is central to all that we do. If you have any questions or are unable to find the answer or our website, don’t hesitate to get in touch. Our responsive and knowledgeable team are here to help.

About NHS pharmacy services

Pharmaceutical services are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’. Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).

Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavor to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served. From time to time, we accept that service levels may not be up to expectations. In the event you wish to make a formal complaint, we have a clear and transparent complaints procedure.

You can submit a complaint using the link below.

Complaints procedure

About UK prescribing services

Our prescribing services are regulated by the Care Quality Commission (CQC). We provide the following regulated activity:

  • treatment of disease, disorder, or injury
  • transport services, triage, and medical advice are provided remotely
  • caring for adults over 65 years old
  • caring for adults under 65 years old

NowPatient prescribing services are run by Infohealth Limited. The registered manager and nominated individual is Mr Navin Khosla.

About US services

Our head of US services is Dr. Jamie Winn. We do not provide any prescribing services or dispensing services in the United States. Our US service offers patient assistance which may help you save costs on your medications.

Our service includes savings cards, advice on manufacturer-sponsored assistance programs, and other savings tools and resources.

What we do

NowPatient is an online service that is available in the US and UK. Our service is FREE and packed with useful features that can benefit your health like medication remindersNHS online pharmacyprivate treatment plansRx savings cardhealth conditions informationgenetic testinghome test kitshealth riskspollen meterair quality monitor, and lots more!

Our service is operated by experienced medical professionals in the United States and the United Kingdom.

You can view the online services we provide by clicking the link below:

Features

How to make a complaint

NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. You can find out more by clicking the link below:

Complaints Procedures

Our medical review team

NowPatient content is authored and reviewed by licensed medical professionals. You can find out more by clicking the link below:

Medical reviewers

Our editorial process

NowPatient strives to deliver trustworthy, accessible, and relevant medical information. Our editorial process provides safeguards and controls that allow us to consistently produce content that empowers you to effectively manage your health and well-being. 

You can find out more by clicking the link below:

Editorial process

Where we are located

Infohealth LTD d.b.a NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA

Infohealth Map

For Corporate or Press enquiries

For Advertising enquiries

You can find out more about our advertising opportunities by navigating to our advertising guide.

Our policies

NowPatient operates under the guidance of various policies that reflect the nature of the business of healthcare. Please see the links below

Terms of use
Privacy policy
HIPAA privacy notice
Telehealth consent
Cookie policy
Data retention policy
Modern slavery statement
Safeguarding statement

What is NowPatient

Telehealth and Online Pharmacy

NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with valuable features that can benefit your health such as medication reminders, educational blogs, medically approved symptoms checker, UK NHS online pharmacyprivate treatment plansRx Advantage cardhealth conditions information, affordable medications options, genetic testinghome test kitshealth riskspollen meterair quality monitor, and lots more!

See how we are different
A pink bottle of pills and a bottle of medicine.

WHY WE BUILT NOWPATIENT

To improve the lives of everyone by making high-quality care accessible and convenient

We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.

Download our app today

A mobile phone with a health app and a pollen meter.

Can I trust NowPatient

Meet our medical review team

Trustworthy and reliable medical content authored and reviewed by our experienced team of medical professionals from the United Kingdom and the United States. Learn more about our team and our editorial process by clicking on the buttons below.

 

Medical Review Team Avatars

Your Questions Answered

For your peace of mind, we can answer your questions quickly

We have a comprehensive list of FAQ’s on each feature page. Alternatively, for broader questions around our service just click the button below.
Find your answers