Buy Treatments Through Our Doctor-Led Video Consultation Service

The Get Treated Privately service is a private prescribing service which is designed for adults aged 18 years and over, who are experiencing health issues and who would like to receive a fast-track assessment and if applicable, a treatment plan from a qualified prescribing clinician. Treatments are dispensed and delivered to your home or workplace from our regulated online pharmacy.

Yes. Our formulary of medications prescribed and conditions treated are controlled, governed, and continuously risk-assessed by our Medical Director, Dr. Ihtesham Sabri.

Unlike other prescribing services which operate under asynchronous methods like questionnaires, our service is conducted through the safer method of remote video consultations, also known as synchronous consultations. This builds patient safety and prescribing appropriateness into our service, ensuring our prescribing clinicians can be satisfied with who and what they are treating.

There is no guarantee of supply of medications, and any prescriptions supplied are at the sole discretion of our clinician prescriber. There is no charge for the consultation.

Our prescribing clinicians are board-certified pharmacists, nurses, or doctors who can also prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. They are all registered with their respective regulatory bodies. For example, a pharmacist independent prescriber in England is registered with the General Pharmaceutical Council (GPhC). Each prescribing clinician undergoes an extensive background check including a disclosure and barring service check (DBS). In addition, they undergo a rigorous license verification process. When you book an appointment with our prescribing clinicians you will see their full name, license number, and any specialized credentials they have.

Yes, the Get Treated Privately service is available worldwide.

Yes. This is a private service. You do not need to pay for the consultation. You only pay for the cost of the medication you are prescribed.

Once you have logged into your account, navigate to the Get Treated Privately service card which is located on the account homepage.

Using the option button on the service card, you can select one of the following options:

• Search Treatments
• Search Conditions
• Manage Treatments

Start by selecting the preferred search. You can search by Treatment or Condition. Once you have chosen the Treatment or Condition, you will be prompted to complete your booking.

How to book a consultation

NowPatient offers a number of services that require a virtual consultation with an attending clinician.

During the booking process, you can select:

• A convenient date and time
• The preferred language spoken by your attending clinician
• The gender of your attending clinician

Booking slots are available up to 7 days in advance. You’ll see a list of all available expert clinicians trained to provide your chosen service.

Once you confirm your booking, you’ll see:

• A summary of your appointment
• Preliminary information about the consultation

You’ll also receive an email confirming your booking with information on what to expect. You should read this carefully.

To ensure you receive the best possible care, all patients must complete or update their health profile before booking a consultation. This important step helps us provide safe, personalised, and effective healthcare tailored to your unique needs.

Your complete medical history helps your attending clinician identify potential drug interactions, allergies, and contraindications before making recommendations. This protects you from adverse reactions and ensures all advice or treatments prescribed are appropriate for your specific health situation.

Depending on the service you’re booking, our clinicians may require:

• Current medications and supplements
• Known allergies and adverse reactions
• Existing medical conditions
• Previous surgeries or hospitalizations
• Family medical history (where relevant)
• Current symptoms or health concerns
• Blood pressure readings (can be done through our in-app medical reading process if required for the consultation)
• Height and weight (to calculate your BMI)

For certain medications or conditions, your attending clinician may require your most up-to-date blood pressure reading to ensure prescribing is both suitable and safe for you.

The NowPatient app uses an innovative approach to measuring blood pressure using your smartphone camera held in front of your face. It’s the world’s only blood pressure check without a cuff or wearable. It is classed as a Medical Device and conforms to EU CE and UKCA Class I Medical Device standards. CE Class IIa conformity is expected in 2025.

You will need a recent iOS or Android smartphone with a front-facing camera. Unfortunately, it is not available for use on desktop devices.

When you make your appointment, we reserve a time for you to see a clinician. If you need to cancel, please do so at least 24 hours in advance.

To cancel:

1. Navigate to the consultations section of your account
2. Select “Upcoming Consultations”
3. Choose the consultation you wish to cancel
4. Select the “Cancel” button
5. Confirm the cancellation

NowPatient uses sophisticated booking architecture to ensure clinical resources remain productive. We have a threshold of two missed appointments before we temporarily revoke your booking rights. You’ll be notified after each missed booking.

If you believe this is incorrect or had genuine reasons for missing appointments, you can raise a ticket with our support desk.

You’ll receive reminders 30 minutes before your virtual consultation via:

• Push notification
• SMS notification
• In-app notification
• Email

Before your virtual appointment:

• Ensure NowPatient has access to your device’s microphone and camera
• Bring your ID. The attending clinician will ask to see it to ensure they’re treating the right person. This is required for your safety

Yes, you can bring a carer, friend, or family member if they’re in the same location as you. Let your attending clinician know at the start of your appointment. You may be asked about their relationship to you.

At the start of your appointment, your clinician will introduce themselves and confirm your identity. We’ll remind you that:

• You’re completing this consultation for yourself and to the best of your knowledge
• You must disclose any medical conditions, serious illnesses, or operations you’ve had
• You must disclose any prescription medications you’re currently taking
• You must provide accurate and honest responses. Withholding or providing false information can severely harm your health and may result in life-threatening consequences
• You confirm that your responses are truthful and accurate, acknowledging the potential risks of misinformation

Once the formalities are completed, your clinician will conduct the consultation relating to your chosen service.

After the consultation has concluded, you will receive a post-consultation notification summarising:

• The outcome of your appointment
• Any referrals made to your doctor
• Any advice given by your clinician

Your family doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could affect your care. Referrals are only made with your explicit consent or if they form part of the terms of service you consented to.

If a referral letter was issued, you can view a copy in the “Documents” section of your account. If you were prescribed a treatment, it will be available in your “Cart.”

From your Cart, you can:

1. Select the treatment
2. Checkout and make payment
3. Have your order sent to our regulated online pharmacy for processing

NowPatient has specific safeguards and protocols in place to ensure our service is safe, secure, and effective. Our video technology platform is certified to the highest industry standards of data security and clinical governance.

Yes. We follow strict General Data Protection Regulations (GDPR) and are HIPAA compliant, which means we can handle Personal Health Information (PHI) securely. Legal requirements ensure your personal data is managed with the utmost confidentiality.

Records are maintained of all processing, and breaches are reported if they occur.

We not only meet UK and US standards for data security, we exceed them. We demonstrate this through regular internal and external audits.

Our externally audited accreditations include:

• ISO27001
• DTAC
• DSPT
• Cyber Essentials+

These demonstrate our compliance with global security standards.

NowPatient’s commitment to data residency is a key priority. We only house data in validated data centers:

• UK-based data remains solely in the UK
• US data is governed by HIPAA-prescribed data security protocols

The data centers we use align with the highest standards of security and privacy, demonstrated through regular external audits to safeguard against contemporary threats.

We operate a safe prescribing service. This means that our prescribing clinicians always exercise their clinical judgment when prescribing. Unfortunately, we do not operate a self select service where you can choose a medication and simply buy. If the clinician that sees you does not prescribe anything, then you will not be charged.

Yes. When your treatment is approved, and after you have checked out and paid for your order, we will keep you fully updated with the status of your order. Every time the status of your order changes, you will be notified immediately. These notifications will appear in the ‘Notifications’ section on the account homepage and within the notifications page, which can be accessed by clicking the ‘bell’ icon.

All orders are shipped in discreet and unmarked packaging. This means it is suitable for delivery wherever you require (home, work, or a neighbour).

For thermo-sensitive orders (e.g. Insulin or weight loss injections) we use cold chain-validated packaging. Your parcel will normally receive an estimated delivery window from the courier on the day of delivery.

For your protection and safety, your first order can only be delivered to the address that is registered with NowPatient. Future orders can be delivered to any other address, for example, your workplace.

Yes. We use a specialist courier service for all thermo-sensitive deliveries. This is to ensure that cold chain integrity is always maintained and thus the product quality, safety and efficacy.

Learn more about how we handle the delivery of temperature sensitive products.

We currently deliver to all postcodes/zipcodes worldwide. Some postcodes in rural areas may have a slightly longer delivery time.

We aim to ship all orders placed Monday – Friday before 3pm on the same day. Orders placed outside these times will be shipped the next working day. All deliveries are shipped by Royal Mail, which delivers Monday through Saturday in the UK. For deliveries outside of the UK, please check with your national postal service for accurate delivery days.

Our delivery options have the following delivery times:

• UK – Royal Mail Tracked 24 & Signed for Delivery – Next day delivery
• Europe – Royal Mail Tracked – Typical delivery of 3-5 working days
• Worldwide – Royal Mail – Typical delivery of 5-7 working days. If a tracked option is available for your country via Royal Mail, this service will be applied.

Delivery is normally made promptly after your dispatch notification is received. You can check the tracking details of your order in the ‘Notifications’ section on the account homepage and within the notifications page, which can be accessed by clicking the ‘bell’ icon, at any point after dispatch.

Unfortunately, packages can sometimes get lost in the delivery system. If after 10 days you have not received your delivery, please contact us and we will do all we can to resolve the problem.

14 days after you have received your first monthly supply, we will send you a notification to advise you that you are eligible to reorder your medication. To ensure that we are able to safely prescribe the next supply, you will need to rebook a consultation.

This ensures that our clinician can check in on your treatment plan and ensure it is working as intended and continues to be safe, suitable and appropriate for you.