Online Urinary Retention Treatments & Prescriptions

NowPatient clinicians can assess and treat the following 30+ common conditions through the service

• Hair loss

• Weight loss

• Insomnia

• Menopause

• Acne

• Cystitis

• Erectile dysfunction

• Fungal nail infections

• Genital herpes

• Hair loss

• Influenza

• Irritable bowel syndrome (IBS)

• Migraines

• Psoriasis

• Rosacea

• Shingles

• Thrush

• Urinary retention

• + More

You can use the Get Treated Privately service if you:

• Are aged 18 or over

• Have a NowPatient registered account

The consultation itself is completely free. If your clinician prescribes medication then you only pay for the cost of the medication, including any shipment costs. If your clinician does not prescribe a treatment, then there is no cost whatsoever.

The Get Treated Privately service follows a straightforward process:

1. Search for a treatment or condition. Log in to your NowPatient account and navigate to the Get Treated Privately Service Card on your account homepage. Use the Options Menu to search for a particular treatment or a condition that you would like get treated.

2. Complete your health profile. Before booking a consultation, make sure your health profile is up to date (see ‘Preparing for Your Consultation’ below).

3. Book a consultation. Choose a convenient date, time, and clinician. You can filter clinicians by gender and spoken languages. Booking slots are available up to 7 days in advance.

4. Attend your video consultation. Your clinician will verify your identity, review your health profile, assess your condition, and discuss treatment options.

5. Receive your treatment. If a prescription is issued, the medication is added to your Cart. Complete checkout and payment, and your order is dispatched from our licensed online pharmacy.

To ensure safe and personalised care, you must complete or update your health profile before booking. This helps your clinician identify potential drug interactions, allergies, and contraindications. Depending on the treatment or the condition being treated, Your clinician may require the following:

• Current medications and supplements

• Known allergies and adverse reactions

• Existing medical conditions

• Previous surgeries or hospitalisations

• Family medical history (where relevant)

• Current symptoms or health concerns

• Blood pressure readings (see below)

• Height and weight (to calculate your BMI)

• Certain blood test results

Important: Before your consultation please ensure NowPatient has access to your device’s microphone and camera. Also please bring your ID - your clinician will verify your identity for safety. Finally, you can bring a carer, friend, or family member if they are in the same location as you. Let your clinician know at the start of the appointment. You may be asked about their relationship to you.

Providing Your Blood Pressure Reading

For certain medications or condition treatments, your clinician may need your most recent blood pressure reading. The NowPatient app uses an innovative, cuffless approach — your smartphone’s front-facing camera measures your blood pressure while held in front of your face. It is the world’s only blood pressure check without a cuff or wearable.

The blood pressure tool is classified as a Medical Device and conforms to EU CE and UKCA Class I Medical Device standards. CE Class IIa conformity is expected in 2025. You will need a recent iOS or Android smartphone with a front-facing camera (not available on desktop devices).

To take your reading:

1. Start the process. During booking, if a blood pressure reading is required, you will be prompted to take one via the NowPatient app.

2. Read and agree to the disclaimer.

3. Enter your personal details. You will need to provide your age, height, and gender.

4. Follow the on-screen steps. We recommend being in a well-lit room with a stable Wi-Fi connection. The screen will tell you when to stay still.

5. Attend your consultation. Your clinician will now have your most recent reading to make safe prescribing decisions.

At the start, your clinician will introduce themselves and confirm your identity. You will be reminded that:

• You are completing this consultation for yourself and to the best of your knowledge

• You must disclose any medical conditions, serious illnesses, or operations

• You must disclose any prescription medications you are currently taking

• You must provide accurate and honest responses since withholding or providing false information can severely harm your health and may result in life-threatening consequences

• You confirm that your responses are truthful and accurate

Your clinician will then conduct the assessment relating to your chosen treatment or condition. At the end of the consultation, the clinician will decide whether treatment is safe and suitable for you.

If treatment is appropriate, the clinician will discuss the available options with you so that you can jointly agree on the best course of action. Once agreed, the clinician will issue a prescription order.

With your consent, the clinician may also inform your doctor of the treatment prescribed. We recommend you agree to this, as your doctor is responsible for your overall care and should have a record of the consultation and any medication prescribed.

Your clinician may also take the opportunity to offer general health advice, including guidance on healthy living or stopping smoking.

Please note: Medication is not guaranteed and is provided only at the discretion of the assessing clinician.

After your consultation, you will receive a post-consultation notification summarising:

• The outcome of your appointment

• Any referrals made to your doctor

• Any advice given by your clinician

Your family doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could affect your care. Referrals are only made with your explicit consent or where they form part of the terms of service you agreed to.

If a referral letter was issued, you can view a copy in the ‘Documents’ section of your account. If treatment was prescribed, it will appear in your Cart.

You may also receive a short survey about your experience. We encourage you to complete it. Your feedback helps us improve the service for you and other patients.

If your clinician prescribes treatment during the consultation, follow these steps to complete your order:

1. Go to your Cart. Use the account navigation to open your Cart.

2. Select ‘Checkout’. Proceed from the Cart to the checkout process.

3. Choose your delivery address. Select or add the address where you would like your medication delivered.

4. Choose your delivery method. Select from the available delivery options.

5. Confirm your billing address. Review and confirm your billing details.

6. Review your order. Check the order summary to make sure everything is correct.

7. Submit payment. Complete payment on our secure banking page. NowPatient never handles your payment details — all payments are processed securely by our banking partner.

8. Order confirmed. You will see an order confirmation screen and be redirected to your account homepage.

Fourteen days after receiving your first monthly supply, NowPatient will send you a notification advising that you are eligible to reorder. To reorder, you will need to navigate to the Get Treated Privately and select the option ‘Manage Treatments’. Here, you will be able to view the following sections:

• Reorder

• Voided

• Pending

Select ‘Reorder’ and this will allow you to book a follow-up consultation.

For your own safety and for our prescribing guidelines, we do not issue more than 1 month supply at a time, this ensures your clinician can:

• Follow up on your progress before issuing a new prescription

• Assess any new information that may affect your current treatment plan

• Confirm the treatment continues to remain safe, suitable, and effective

• Adjust your dose if needed, or advise you to stop treatment

At the end of the follow-up, the clinician may advise you to stop treatment, stay on the current dose, or increase the dose. If it is safe to continue, the medication will be added to your Cart for checkout. As a responsible prescribing service, NowPatient always monitors treatment plans to ensure ongoing safety and suitability.

NowPatient’s prescribing clinicians are board-certified pharmacists, nurses, or doctors who can prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. Each clinician is registered with their respective regulatory body — for example, pharmacist independent prescribers in England are registered with the General Pharmaceutical Council (GPhC).

Every clinician undergoes an extensive background check, including a Disclosure and Barring Service (DBS) check, and a rigorous licence verification process. When you book, you will see the clinician’s full name, licence number, and any specialist credentials.

Our formulary of medications and conditions treated is controlled, governed, and continuously risk-assessed by our Medical Director, Dr. Ihtesham Sabri.

Please note: If your clinician does not prescribe what you were hoping for, it is because they have exercised their clinical judgement. NowPatient is a safe prescribing service, not a self-select service. If no prescription is issued, you will not be charged.

NowPatient’s pharmacists provide medication advice and counselling across all dispensing services. If you have any questions about your prescribed medication, our pharmacy team is available to help.

Where Do You Deliver?

We deliver to all postcodes and zip codes worldwide. Some rural areas may experience slightly longer delivery times.

How Is My Order Packaged?

All orders are shipped in discreet, unmarked packaging, suitable for delivery to your home, workplace, or a neighbour’s address. For temperature-sensitive items (such as insulin or weight loss injections), we use cold chain-validated packaging to maintain product quality, safety, and efficacy.

First order restriction: For your protection, your first order can only be delivered to the address registered with NowPatient. Future orders can be delivered to any other address.

Delivery Options and Timescales

We aim to dispatch all orders placed Monday–Friday before 3pm on the same day. Orders placed after 3pm or on weekends are dispatched the next working day.

• UK — Royal Mail Tracked 24 & Signed: Next-day delivery

• Europe — Royal Mail Tracked: 3–5 working days

• Worldwide — Royal Mail: 5–7 working days (tracked where available)

For deliveries outside the UK, check with your national postal service for accurate delivery days.

What If My Order Has Not Arrived?

You can check tracking details in the ‘Notifications’ section on your account homepage (click the bell icon) at any time after dispatch. If your delivery has not arrived within 10 days of the dispatch notification, contact us and we will do everything we can to resolve the issue.

NowPatient keeps you informed at every stage. You will receive status update notifications through:

1. Email

2. In-app notifications