New Medicine Service Eligibility

Check if You Qualify for FREE NHS Support With New Medicines

The NHS New Medicine Service provides coaching and expert guidance on newly prescribed medications for long-term conditions. Book secure video consultations with qualified pharmacists for dose reviews, problem-solving, and follow-up support to ensure your medication works safely and effectively.

Lookup your medication to see if you qualify.

VIRTUAL HEALTHCARE

What to Expect From Your Online Video Consultation

Learn More

TAKE CONTROL OF YOUR HEALTH

NHS New Medicine Service

See It In Action

NHS New Medicine Service

Is My Medication Covered?

Lookup your medication using the search box. You should use the active ingredient name in your search. You can find this clearly stated on the package, if it is a generic version, or you can find it underneath the brand name, if it is a branded version. If your medication and health condition are covered by the terms of the FREE service, you will be able to book a remote video consultation with one of our specially trained clinicians.

BENEFITS

What Are the Benefits of the New Medicine Service?

Early identification of potential issues
Enables the early identification of issues with newly prescribed medicines and supports you in resolving them or highlighting them to your prescriber.
Tailored to your lifestyle
Links the use of newly prescribed medicines to lifestyle changes or other interventions that may promote your well-being and health.
Maintain consistency
Increases your adherence to treatment and consequently reduces medicine wastage.
No cost for you
Its FREE! The cost of the service is covered by the NHS. There is no cost to you whatsoever, as long as you are an NHS patient in England.
Reduce hospital admissions
Through increased adherence to treatment, reduce avoidable medicines-related hospital admissions and improve your quality of life.
Informed decisions
Increases access to advice, improving medicines adherence and knowledge of potential side effects.
Clinical support
Provides clinical support in answering any concerns you may have about your new medication.
Manage long-term conditions
Helps you manage newly prescribed medicines for a long-term condition, supporting you to make shared decisions about your long-term condition.

OUR CUSTOMERS VIEW

What Customers Love About Our Service

We want everyone to be happy and healthy, that’s what keeps us going. Read what some of them have to say about us.

Should be WOW patient!
Wow! Excellent customer service. I submitted an email query, had a call back within 30 minutes and a consultation arranged for that evening. Amiss was completely brilliant! Very knowledgeable, very relatable and very professional. Answered all my questions and came up with a plan .... medication was posted out to me the next day. Very happy, totally recommend this service, would have given 10 stars 🌟 if I could.
Alison Hurst
GB
AH
NowPatient is worth your time!
I do not leave reviews, due to time and a rare condition I have. I initially left a message, my call was returned within 2 hours or less. NowPatient offers 4 discount programs. I worked with Jay, he was genuine and wanted to help me all while giving me amazing customer service. Even though I didn't qualify, he gave me some suggestions and tips while encouraging me to follow up with the manufacturer along with other things I could do. This is the real deal, not a scam, and not a waste of your time. Amazing!! Thank you, Jay!
Sherry M
US
SM
Great experience getting the med
Great experience getting the med. Clinician was very thorough.
Barbara Hill
GB
BH
Excellent service
Cannot speak highly enough of the service and assistance I have received from NowPatient. I was dealing with a very kind and helpful clinician who couldn't do enough to assist. He was knowledgeable about the medication being prescribed and the consultation was thorough. There were some hurdles to overcome to receive the medication overseas and nothing was too much trouble. Highly recommend.
CJH
NZ
CH
Very good experience
Very good experience - the clinician asked intelligent questions about my insomnia and taught me a lot at the same time. And the medication was dispatched immediately. I’d definitely use them again.
Phil Daoust
GB
PD
Really excellent
Really excellent. Very thorough and professional pharmacist who guided me through the medication and assessed my suitability. I tried two other online pharmacies and Now Patient were streets ahead.
Colin Glass
TH
CG

Medicines Experts

Meet Our Medical Team

We are a broad skilled and passionate group of clinicians with experience of operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process