New Medicine Service Eligibility

Get help with your new medicines

The NHS New Medicine Service is a free service available to all NHS registered patients in England. It allows you to get coaching and support on your new medicine. Lookup your medication to see if you qualify.

This resource is intended for UK audiences only

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NHS New Medicine Service

Is my medication covered?

Lookup your medication using the search box. You should use the active ingredient name in your search. You can find this clearly stated on the package, if it is a generic version, or you can find it underneath the brand name, if it is a branded version. If your medication and health condition are covered by the terms of the FREE service, you will be able to book a virtual consultation with one of our specially trained clinicians.

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Search your Active Ingredient

How it works

How can I use the New Medicine Service?

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    Your prescriptions are filled by NowPatient

    If you get your prescriptions from NowPatient, then we will be able to automatically identify if you are prescribed new medication and if it qualifies for the service. If It does, we will send you an invite to book a virtual consultation.

  • Warehouse

    Your prescriptions are not filled by NowPatient

    You can search your medication and health condition to see if you qualify. If you qualify, you can book a live virtual consultation by creating an account or simply book a consultation if you already have an account.



What are the benefits of the New Medicine Service

Provides clinical support in answering any concerns you may have about your new medication.

  • Early identification of potential issues

    Enables the early identification of issues with newly prescribed medicines and supports you in resolving them or highlighting them to your prescriber.

  • Tailored to your lifestyle

    Links the use of newly prescribed medicines to lifestyle changes or other interventions that may promote your well-being and health.

  • Maintain consistency

    Increases your adherence to treatment and consequently reduces medicine wastage.

  • No cost for you

    Its FREE! The cost of the service is covered by the NHS. There is no cost to you whatsoever, as long as you are an NHS patient in England.

  • Reduce hospital admissions

    Through increased adherence to treatment, reduce avoidable medicines-related hospital admissions and improve your quality of life.

  • Informed decisions

    Increases access to advice, improving medicines adherence and knowledge of potential side effects.

  • Clinical support

    Provides clinical support in answering any concerns you may have about your new medication.

  • Manage long-term conditions

    Helps you manage newly prescribed medicines for a long-term condition, supporting you to make shared decisions about your long-term condition.

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What is NowPatient

Telehealth and Online Pharmacy

NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with valuable features that can benefit your health such as medication reminders, educational blogs, medically approved symptoms checker, UK NHS online pharmacyprivate treatment plansRx Advantage cardhealth conditions information, affordable medications options, genetic testinghome test kitshealth riskspollen meterair quality monitor, weight loss plans, drug savings programs and lots more!

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To improve the lives of everyone by making high-quality care accessible and convenient

We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.

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Meet our medical team

We are a passionate group of clinicians and medical writers covering a broad range of specialities with experience operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process

Your Questions Answered

For your peace of mind, we can answer your questions quickly

We have a comprehensive list of FAQ’s on each feature page. Alternatively, for broader questions around our service just click the button below.
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