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New Medicine Service Eligibility

Get help with your new medicines

The NHS New Medicine Service is a free service available to all NHS registered patients in England. It allows you to get coaching and support on your new medicine. Lookup your medication to see if you qualify.

This is a FREE service for users registered with the NHS in England

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How It Works

Get support with your newly
prescribed medication

  • person search

    Engagement

    If you have your prescriptions filled by us, we will notify you if you qualify. If you do not have your prescription filled by us, you can search your new medication to see if you qualify.

    Step 1
  • contacts

    Intervention

    You will be invited to a first remote consultation that usually lasts around 10 minutes. Our pharmacist will assess your adherence to the medicine(s), identify problems, and determine if you need further information and/or support. A plan may be set out.

    Step 2
  • conditions

    Book consultation

    The pharmacist will assess your adherence to the medicine(s), identify problems, and determine your need for further information and support.

    Step 3
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NHS New Medicine Service

Is my medication covered?

Lookup your medication using the search box. You should use the active ingredient name in your search. You can find this clearly stated on the package, if it is a generic version, or you can find it underneath the brand name, if it is a branded version. If your medication and health condition are covered by the terms of the FREE service, you will be able to book a remote video consultation with one of our specially trained clinicians.

Red and white capsules lying on a plain white background within a circular frame, illustrating Medicine Service Eligibility.

Get started by searching your medication for eligibility

What are the benefits of the New Medicine Service

Benefits

Provides clinical support in answering any concerns you may have about your new medication.

  • Early identification of potential issues

    Enables the early identification of issues with newly prescribed medicines and supports you in resolving them or highlighting them to your prescriber.

  • Tailored to your lifestyle

    Links the use of newly prescribed medicines to lifestyle changes or other interventions that may promote your well-being and health.

  • Maintain consistency

    Increases your adherence to treatment and consequently reduces medicine wastage.

  • No cost for you

    Its FREE! The cost of the service is covered by the NHS. There is no cost to you whatsoever, as long as you are an NHS patient in England.

  • Reduce hospital admissions

    Through increased adherence to treatment, reduce avoidable medicines-related hospital admissions and improve your quality of life.

  • Informed decisions

    Increases access to advice, improving medicines adherence and knowledge of potential side effects.

  • Clinical support

    Provides clinical support in answering any concerns you may have about your new medication.

  • Manage long-term conditions

    Helps you manage newly prescribed medicines for a long-term condition, supporting you to make shared decisions about your long-term condition.

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Service Guide

Everything you need to know about the New Medicine Service

How the New Medicine Service works

NowPatient offers the New Medicine Service (NMS) remotely to NHS users in England being prescribed new medications to treat eligible long-term conditions. The service is funded by the NHS and is provided at no cost to the user. It aims to help patients manage newly prescribed medications, by supporting them to make shared decisions about their care.

How will the NMS service help me?

Between 30% and 50% of prescribed medicines are not taken as recommended. This means that a lot of medicines are wasted or are not as effective as they could be.
The service will:
  • Help you to find out more about the new medicine you are taking
  • Help to sort out any problems you are having with your new medicine
  • Give you a chance to ask questions about your medicine and discuss any concerns
  • Help to improve the effectiveness of your new medicine, for example, there may be an easier or better way to take it
  • Help you to make your own decisions about managing your condition
  • Help you to improve your health, which could lead to fewer GP and hospital visits.

What are the 3 stages of the New Medicine Service

1. Patient Engagement

There are two ways in which engagement happens. You can check the eligibility of your medication to see if it qualifies for an NMS intervention by using the NMS widget on your account dashboard. If you qualify, you will be able to schedule a remote video consultation with an NMS specialist pharmacist. You should plan to do this 7-14 days from the point you start taking your new medication.

Alternatively, if we dispense your medications, we can identify new medications that you are prescribed and automatically check eligibility. If you qualify, you will be sent a notification, inviting you to book a remote video consultation with an NMS specialist pharmacist, 7-14 days from the point you start taking your new medication.

At the point of booking, we will also obtain consent from you for providing this service. This is required so we can communicate with your GP and provide information to NHS England, NHS Improvement, and the NHS Business Services Authority (NHSBSA) if required.

2. Intervention

The first remote consultation usually lasts around 10 minutes. Our pharmacist will assess your adherence to the medicine(s), identify problems, and determine if you need further information and/or support.

Our pharmacist will provide advice and further support and will agree on one of the following next steps with you:

  • That you are adhering to the medicine(s) and no problems have been identified – agree time for the follow-up consultation (typically between 14 and 21 days after this consultation)

  • Problems are identified but it is the clinical judgment of our pharmacist that intervention by your prescriber or PCN clinical pharmacist is not required – agree on the time for the follow-up consultation (typically between 14 and 21 days after this consultation) and any appropriate remedial steps to be taken by you in the meantime. Such steps could include a reasonable adjustment (e.g. the use of items such as reminder charts)

  • Problems are identified and it is the clinical judgment of the pharmacist that intervention by your prescriber is required. No follow-up consultation is required and the service will have been completed

  • Depending on the condition, our pharmacists may offer you advice on healthy living / public health topics

3. Follow-up

The pharmacist will assess your adherence to the medicine(s), identify problems, and determine your need for further information and support.

Our pharmacist will provide advice and further support and will agree on one of the following next steps with you:

  • That you are adhering to the regimen. At this point, the service will have been completed

  • Problem identified – pharmacist and you both agree on a solution. At this point, the service will have been completed

  • Problem identified – referral to the doctor for review. At this point, the service will have been completed

How much does the service cost?

The service is FREE for users who qualify. It is commissioned by the NHS and you will not be charged.

Is the service available in the United States and the United Kingdom?

No. At the moment, it is only available in England.

Can I use NowPatient’s NHS New Medicines Service if I live in Scotland, Wales or Northern Ireland?

This service is commissioned by NHS England and is only available to patients in England. You will not be able to use the feature if you live in Scotland, Wales, or Northern Ireland.

Can I use the service if I don't have my prescriptions dispensed by you?

Yes. We are working to allow GPs in England to refer patients directly to our virtual service. There is no cost to you and you do not need to have your prescriptions dispensed by us.

Is the service safe being done remotely?

Yes. NowPatient operates from a HIPAA, DTAC, and Cyber Essentials Plus certified compliant platform that assures the highest levels of information security and allows us to safely handle PHI (Patient Health Information). Clinicians who access our systems do so on a zero-trust basis backed with SSO technologies.

How to prepare for your first remote video consultation

How can you prepare for your discussions with the pharmacist?

  • Read the leaflet that comes with your new medicine
  • Make a note of questions you want to ask about your new medicine
  • Make a note of any concerns about your new medicine that you may want to discuss with your pharmacist.
  • Bring your new medicine to the meeting with your pharmacist or have it in front of you if you speak to the pharmacist by telephone

What happens after my remote video consultation?

You may be sent a short survey asking you about your experience attending your remote video consultation. We encourage you to complete this as it provides us with valuable feedback to improve your experience in the future. It’s helpful for us if you point out things that didn’t go well, and suggest ways of improving the experience for you and others.

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WHY WE BUILT NOWPATIENT

We are committed to helping everyone, everywhere live healthier lives

The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.

Download our app today

NowPatient dashboard

Your Questions Answered

For your peace of mind, we can answer your questions quickly

What does NowPatient do?

NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health.

Get started today and benefit from medication remindersGet Treated PrivatelyNHS online pharmacyGP appointment bookingRx savings cardDrug CouponsUS drug savings programshealth conditions informationgenetic testinghome test kitsBMI RisksType 2 Diabetes Riskspollen meterair quality monitor, and lots more!

Our service is operated by experienced medical professionals in the United States and the United Kingdom. You can view the online services that we provide by clicking Features.

UK users can safely and securely buy medicines online that treat a wide range of medical conditions. UK customers can also order NHS prescriptions online with the benefit of free tracked delivery.

US customers, regardless of insurance coverage, can enjoy huge savings on prescription medications using our various drug savings programs including drug coupons, savings card and manufacturer-sponsored patient assistance programs.

Where is NowPatient located?

NowPatient has offices in the United Kingdom and United States.

In the UK, we are located at:

NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA

In the US, we are located at:

NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX

How can I contact NowPatient?

To contact NowPatient, please use the contact form available on the Contact Us page.

Alternatively, if you need to speak to us, you can reach us on the following numbers:

UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977

Who owns NowPatient?

NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.

Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).

Can you tell me more about your NHS online pharmacy?

NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.

Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).

Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.

How do I make a complaint?

From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.

Can you tell me more about NowPatient’s prescribing services for treatments offered?

Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:

• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old

NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.

Can you tell me more about NowPatient’s US services?

Our head of US services is Dr. Jamie Winn.

You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.

We do not provide any prescribing services or dispensing services in the United States.

Is NowPatient legit and can I trust information from NowPatient?

Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.

NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.

Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:

NowPatient Trustpilot

What are NowPatient’s opening hours?

Our office hours are:

UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST

Please note that we are closed at weekends.

In the event of a medical life-threatening emergency please call:

UK – 999
US – 911

In the event of a medical emergency which is not life-threatening please call:

UK – 111

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