NHS New Medicine Service
An NHS-funded service that is provided free at the point of use. You can check your eligibility or we automatically notify you when you qualify. Book a consultation with one of our trained clinicians who will help you manage your newly prescribed medicine.
This feature is intended for UK audiences only
New Medicine Service
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How it works
Go to the tools page. Select NHS New Medicine Service. You can select the star icon on the tool and this will create a shortcut on your dashboard for ease of future use
NowPatient can identify whenever you are prescribed a new medication. If you qualify for support you will be sent an NHS New Medicine Service invite notification. Alternatively, you can manually check if your medication qualifies for support by using the NHS New Medicine Service tool
If you have been sent an invite, you will be able see it in the ‘My Notifications’ section on your dashboard. Open the message and select the booking link
Select a time and date for your consultation. Your consultation booking date has to be between 7 and 14 days since you started your new medication
You will now see a list of clinicians who are specially trained to provide the service that you have chosen. You can filter clinicians by gender. Once you have selected your clinician, you will be able to confirm the booking and add the appointment date to your calendar
You will receive an email and notification reminder, 30 minutes before the consultation starts. You will also be able to track your consultation in ‘My Consultations’ located on your dashboard
During the consultation, the clinician will address any questions you have about your new medication, including any medication adherence issues you feel are important and that you would like to raise.
At the end of the consultation, your clinician will discuss the next steps, including an agreed action plan and a follow-up consultation, if appropriate. If there is no agreed action plan or the need for a follow-up consultation, then the service will end with a notification summarising the outcome
If a follow-up consultation is agreed, then you will receive a notification summarising the first consultation along with a booking link that will allow you to book the follow-up consultation. This should be done between 14 and 21 days from the date of the first consultation
At the follow-up consultation, the clinician will assess if you are adhering to your medication regimen and discuss any concerns you still have about the new medication such as persistent side-effects
At the conclusion of your follow-up consultation, your clinician may advise no further action and that you continue taking your new medication as prescribed, or notify your GP to raise any concerns which may require the GP to review your new medication
After the consultation has ended, you will receive a summary notification describing the outcome of the service including copies of any GP referrals, actions advised or any interventions made such as weight management, diet & nutrition, alcohol consumption, physical activity or stop smoking advice
Service Information
How the New Medicine Service works
How will the NMS service help me?
How much does the service cost?
What are the 3 stages of the New Medicine Service
Is the service available in the United States and the United Kingdom?
Can I use NowPatient’s NHS New Medicines Service if I live in Scotland, Wales or Northern Ireland?
What long term conditions are covered for NMS eligibility?
Can I use the service if I don't have my prescriptions dispensed by you?
Is the service safe being done remotely?
How to prepare for your first remote video consultation
What happens after my remote video consultation?
About Telehealth
Are remote video consultations right for me?
How do I know if the remote video consultation service is safe?
Do I need to verify my identity during the remote video consultation?
Can I have a chaperone (carer, friend, family member) join a remote video consultation?
How can I be sure that you are handling and protecting my data securely?
How is my data stored?
Are my consultations confidential?
Can I select which clinician I have my consultation with?
Will my doctor be informed of any consultations I have through the app?
Do remote video consultations save money for health systems?
Are remote video consultations safer than online questionnaires?
What quality of care can I expect to receive from a remote video consultation?
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