Home
/
NowPatient Blog
/
Practical guidance for safely accessing your prescriptions

Practical guidance for safely accessing your prescriptions

Navin Khosla NowPatientGreen tick
Created on 12 May 2024
Updated on 16 Jul 2024

In today’s digital age, technology has transformed various aspects of our lives, including how we interact with healthcare. The National Health Service (NHS) in England has introduced a convenient and secure way for individuals to access their prescriptions digitally through the NHS App. Alternative Apps like NowPatient provide all the benefits of the NHS App with more features. This advancement allows patients to view their prescription details, order repeat prescriptions, and generate a barcode for medication collection. In this article, we will provide practical guidance on how to safely access your NHS prescriptions, highlighting the benefits for patients, prescribers, and dispensers.

View Prescriptions in the NHS App or NowPatient App

The NHS App or NowPatient App provides patients with a comprehensive overview of their prescription details. By accessing the “view and manage prescriptions” feature within the app, patients can easily see the items prescribed, the prescription type (repeat or one-off), and the name of the prescribing healthcare professional. This enhanced visibility empowers patients to take an active role in managing their healthcare. It is important to note the service will not be suitable for all patients, especially those prescribed schedule 2 and 3 controlled drugs.

It is useful to note that patients without a nominated pharmacy can generate a prescription barcode within the NHS App. This barcode can be shown to a pharmacy for medication collection, eliminating the need for a paper prescription from the primary care GP practice. This feature not only saves time but also reduces unnecessary travel for patients.

Benefits of viewing Prescriptions in the NHS App or NowPatient App

Benefits for patients

The ability to view prescriptions in the NHS App offers numerous advantages for patients. Firstly, it provides a centralised and secure platform to access all prescription details, ensuring greater visibility and control over their healthcare. Patients can confidently review their prescriptions and raise any concerns or queries with their healthcare provider.

Additionally, patients who have a non-nominated pharmacy can avoid the hassle of collecting paper tokens. The generated prescription barcode simplifies the collection process, making it more convenient and efficient. Patients no longer need to travel unnecessarily to their GP surgery or worry about misplacing paper prescriptions.

Benefits for prescribers

The introduction of digital prescriptions in the NHS App or NowPatient App brings several benefits for prescribers as well. Prescribers can expect a reduction in patient calls regarding prescription status, as patients can easily access their prescription details through the app. The electronic prescription service (EPS) enables prescriptions to be sent electronically from the GP surgery to the pharmacy. This streamlined communication allows prescribers to focus on providing quality care rather than dealing with administrative queries.

Moreover, the elimination of paper tokens saves costs associated with printing and distribution. Prescribers can allocate their resources more effectively and dedicate more time to patient care. Additionally, digital prescriptions minimise the need for text messages during out-of-hours prescribing, reducing SMS costs.

General practice professionals are required to take steps to ensure that safe prescribing procedures are in place and that patients are fully informed about the medicines they are being prescribed.

Benefits for dispensers

Dispensers, such as those working in community pharmacies, also reap significant advantages from the digital prescription system. With patients being able to view and manage their prescriptions through the NHS App, dispensers may experience fewer calls from patients inquiring about prescription status. This enables dispensers to allocate their resources efficiently and handle prescription queries before collection.

Furthermore, the ability to scan digital barcodes simplifies the dispensing process, saving time and improving efficiency. Dispensers no longer need to manually search for prescriptions, as the digital barcode provides instant access to the necessary information. This not only enhances the patient experience but also allows dispensers to serve more patients promptly.

Medication safety

Medication-related incidents remain one of the most frequently reported categories of patient safety incidents, accounting for about 10% of reported incidents.

Professional bodies such as the General Medical Council (GMC), Royal Pharmaceutical Society (RPS), Specialist Pharmacy Service (SPS), Medicines and Healthcare Products Regulatory Agency (MHRA) and other regulatory bodies provide a wide range of resources that support good practice in medication safety and prescribing.

Help and support

Patients using the NHS App can access help and support by tapping the help icon located in the top right corner of the app. The NHS App team is readily available to assist with any queries or technical issues patients may encounter. It is important for patients to feel supported throughout their digital prescription journey, and the NHS App team is dedicated to ensuring a smooth and user-friendly experience.

How does NowPatient work?

NowPatient is a new way of managing your NHS prescriptions. It’s free to join and because it is directly integrated with the NHS and your GP, you can immediately see your medications & place orders once you have created an account. With added benefits like prescription delivery, GP appointment booking and free symptoms checker, it makes for a convenient alternative to the NHS App.

  • Download the NowPatient app or use your web browser to create an account using your email or NHS login securely
  • NowPatient connects your NHS prescription records and retrieves your available prescriptions
  • When you place an order your doctor will be notified to approve your prescription
  • As soon as your doctor approves your prescription. Our pharmacists will dispense your prescription

Further information

The introduction of digital prescriptions in the NHS App marks a significant step forward in empowering patients and enhancing their engagement in healthcare. The ability to view prescriptions, order repeats, and generate prescription barcodes provides convenience, efficiency, and improved visibility. Patients, prescribers, and dispensers can all benefit from this digital transformation, saving time, reducing costs, and optimising patient care.

To stay updated with the latest developments regarding digital prescriptions in the NHS App, individuals can refer to the official NHS Digital website. It provides comprehensive information, including guides, FAQs, and updates on the app’s features and functionality. By staying informed, patients can make the most of this innovative healthcare solution.

Conclusion

The NHS App has revolutionised the way individuals access their prescriptions. With the ability to view prescription details, order repeats, and generate prescription barcodes, patients have greater control over their healthcare. The benefits extend to prescribers and dispensers, streamlining communication and improving efficiency. By embracing electronic prescriptions, the NHS continues to prioritise patient-centred care and leverage technology to enhance the healthcare experience for all.

Sources

The FDA's medical product safety reporting program for health professionals, patients and consumers.

Learn more about reporting side effects
Now Patient Data Security

Data Security

Our Commitment to You.

Learn moreNow Patient Data SecurityNow Patient Data Security

WHY WE BUILT NOWPATIENT

We are committed to helping everyone, everywhere live healthier lives

The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.

Download our app today

A laptop screen displays a dashboard with various health metrics and notifications. Widgets include drug coupons, home health testing, genetic risk, diabetes risk, BMI, pollen meter, and air quality.

Your Questions Answered

For your peace of mind, we can answer your questions quickly

What does NowPatient do?

NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health.

Get started today and benefit from medication remindersGet Treated PrivatelyNHS online pharmacyGP appointment bookingRx savings cardDrug CouponsUS drug savings programshealth conditions informationgenetic testinghome test kitsBMI RisksType 2 Diabetes Riskspollen meterair quality monitor, and lots more!

Our service is operated by experienced medical professionals in the United States and the United Kingdom. You can view the online services that we provide by clicking Features.

UK users can safely and securely buy medicines online that treat a wide range of medical conditions. UK customers can also order NHS prescriptions online with the benefit of free tracked delivery.

US customers, regardless of insurance coverage, can enjoy huge savings on prescription medications using our various drug savings programs including drug coupons, savings card and manufacturer-sponsored patient assistance programs.

Where is NowPatient located?

NowPatient has offices in the United Kingdom and United States.

In the UK, we are located at:

NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA

In the US, we are located at:

NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX

How can I contact NowPatient?

To contact NowPatient, please use the contact form available on the Contact Us page.

Alternatively, if you need to speak to us, you can reach us on the following numbers:

UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977

Who owns NowPatient?

NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.

Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).

Can you tell me more about your NHS online pharmacy?

NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.

Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).

Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.

How do I make a complaint?

From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.

Can you tell me more about NowPatient’s prescribing services for treatments offered?

Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:

• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old

NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.

Can you tell me more about NowPatient’s US services?

Our head of US services is Dr. Jamie Winn.

You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.

We do not provide any prescribing services or dispensing services in the United States.

Is NowPatient legit and can I trust information from NowPatient?

Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.

NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.

Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:

NowPatient Trustpilot

What are NowPatient’s opening hours?

Our office hours are:

UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST

Please note that we are closed at weekends.

In the event of a medical life-threatening emergency please call:

UK – 999
US – 911

In the event of a medical emergency which is not life-threatening please call:

UK – 111

Find more answers