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How to get NHS prescription online?

How to get NHS prescription online?

Navin Khosla NowPatientGreen tick
Updated on 9 Feb 2024

In recent years, the NHS has made significant strides in embracing digital technologies, and one such advancement is the ability to order repeat medication online. This service, available through the NHS App, offers patients a quick and convenient way to manage their medications without the need for frequent visits to their GP surgery.

In this guide, we will provide a step-by-step walkthrough of how to order your repeat prescriptions online using the NHS App. We will also explore the benefits of online pharmacies and address any concerns or barriers that may arise when utilising these services.

Ordering repeat prescriptions online with NowPatient

Requesting your medication from your GP using NowPatient is quick and easy. Simply log into the NowPatient app using your browser or App. Next, go to the NHS online pharmacy feature, select the medication that you need, and continue to checkout. This will send a request to be approved by your GP, a process that may take up to 72 hours, depending on your GP.

Once the prescription is received, we will dispense the medication and prepare it for delivery. At all times we will send you notifications of the status of your order. When the medication leaves our pharmacy, we will send you a final notification along with the tracking details.

For your protection and safety, we can only deliver your first order to an address that is registered with the NHS. After the first time, you will be able to select another address, for example, your workplace.

Urgent prescription needs

While ordering prescriptions online offers convenience and efficiency, it’s essential to plan accordingly if you require your medications urgently. Delivery from online pharmacies can take 7-10 days, so it may not be suitable for immediate needs. In urgent situations, it is best to contact your GP or pharmacy directly to discuss your requirements and explore alternative options.

Understanding nominated pharmacies

When ordering your prescriptions online, it’s important to understand the concept of a nominated pharmacy. Your nominated pharmacy is the pharmacy of your choice to collect your medications from. In the past, prescriptions were required to be sent to the nominated pharmacy via the Electronic Prescription Service (EPS). However, with the upgrade to EPS4, any pharmacy in England can access and download your prescription if you request it.

If you wish to change your nominated pharmacy, you can do so through the NHS App. Alternatively, your GP or pharmacy can assist you in updating your nomination. It’s crucial to note that no changes should be made to your nomination without your explicit consent.

What is pharmacy nomination, and why must I nominate NowPatient to order my NHS repeat prescriptions?

At present you can only nominate one pharmacy to receive all your electronic prescriptions, however, your nominated pharmacy can be switched at any time.

By nominating a pharmacy, you are effectively choosing a preferred pharmacy to dispense your medications.

If you have already nominated a pharmacy, it’s quick and easy to change. When you register with NowPatient we will handle the nomination process for you. You do not need to inform your existing pharmacy.

Remember, you are in full control of which pharmacy you nominate and you are not obliged or tied down to any single pharmacy provider.

By registering with NowPatient you are bound to nominate us for your pharmacy services, however, not doing so will render your account restricted to non-NHS pharmacy services only.

Proxy access for ordering prescriptions

Proxy access allows individuals representing patients to order prescriptions on their behalf. This can be particularly useful for parents, caregivers, relatives, or care home staff who are responsible for managing medications. Let’s explore how proxy access works in different scenarios.

Proxy access for parents and caregivers

Parents and caregivers can access the online services on behalf of their children or dependents. This is especially helpful for parents with children aged 11 or under who require regular repeat prescription orders. The practice must ensure there are no safeguarding concerns, and consent is assumed until the child reaches the age of 11.

To utilise proxy access, the parent or caregiver must provide consent, and the GP practice will grant them access to order medications on behalf of the patient. This feature offers convenience and ensures that children receive their medications promptly.

Proxy access for care home staff

In care homes, staff members can act as proxies for residents and order medications on their behalf. This streamlined process simplifies medication management for both the residents and the care home staff. To facilitate proxy access in care homes, NHS England has developed a toolkit that includes necessary forms and information for residents, families, and care home staff.


Ordering repeat prescriptions online through the NHS App offers patients a convenient and efficient way to manage their medications. By following the simple steps outlined in this guide, patients can save time and avoid unnecessary visits to their GP practice. Online pharmacies provide additional benefits, such as home delivery and additional services, for those who prefer a digital approach. However, it’s important to consider personal preferences and circumstances when choosing between local and online pharmacies. By embracing online prescription services, patients can enjoy improved medication safety, reduced contact with GP practices, and greater control over their healthcare journey.


Medical Disclaimer

NowPatient has taken all reasonable steps to ensure that all material is factually accurate, complete, and current. However, the knowledge and experience of a qualified healthcare professional should always be sought after instead of using the information in this page. Before taking any drug, you should always speak to your doctor or another qualified healthcare provider.

The information provided here about medications is subject to change and is not meant to include all uses, precautions, warnings, directions, drug interactions, allergic reactions, or negative effects. The absence of warnings or other information for a particular medication does not imply that the medication or medication combination is appropriate for all patients or for all possible purposes.

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