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How can I get my prescription delivered to my house?

How can I get my prescription delivered to my house?

Navin Khosla NowPatientGreen tick
Created on 9 Jul 2024
Updated on 16 Jul 2024

Managing your prescriptions is an essential part of staying healthy, but it can sometimes be difficult to find the time or means to collect your prescription medication from a pharmacy. Whether you’re facing mobility issues, have a busy schedule, or simply prefer the convenience of having your prescriptions delivered, there are now various options available to get your medication straight to your doorstep.

In the UK, two primary methods allow you to have your prescriptions delivered: The NHS Prescription Delivery Service and private prescription delivery services. Each option has its benefits and considerations, and in this article, we will explore them in detail to help you make an informed decision.

The NHS Prescription Delivery Service

The NHS Prescription Delivery Service is a convenient option provided by the National Health Service (NHS) in the UK. It allows you to nominate a pharmacy for prescription dispensing and have your medication delivered to your home. To take advantage of this service, you need to follow a few simple steps.

How does the NHS Prescription Delivery Service work?

To begin using the NHS Prescription Delivery Service, you must first nominate a pharmacy where you would like your prescriptions to be dispensed. This can be done through your NHS account by following these steps:

  • Go to prescriptions in your NHS account
  • Select your nominated pharmacy
  • Check your current nominated pharmacy

Once you have nominated a pharmacy, the process of delivering your medication to either the pharmacy or your home is arranged between the GP surgery and/or pharmacy themselves. It’s essential to check the current arrangements for dispensing and delivering your medication with the nominated pharmacy displayed in your NHS account.

If you do not have a nominated pharmacy shown in your NHS account, you should contact your GP surgery directly for further instructions.

Note: For more detailed information on how to use the NHS Prescription Delivery Service, you can visit the NHS website.

Checking your eligibility for Free Delivery

The NHS Prescription Delivery Service offers free delivery for many vulnerable patients in line with the government and NHS guidance. If you believe you may qualify for free prescription delivery service, it’s essential to talk to your local pharmacy team for more information and to sign up for the service.

However, even if you don’t qualify for free delivery, you can still utilise the NHS Prescription Delivery Service by paying a small fee. Contact your local pharmacy team to inquire about the cost of delivery for your prescriptions.

Choosing a Pharmacy for Prescription Dispensing

One of the advantages of the NHS Prescription Delivery Service is the ability to choose a pharmacy where you want your prescriptions to be dispensed. This allows you to select a pharmacy that is convenient for you, whether it’s close to your home or workplace.

If you already have a pharmacy where you regularly collect your prescriptions or use a prescription collection service, choosing that pharmacy for prescription dispensing through the NHS Prescription Delivery Service can save you time by avoiding unnecessary trips to your GP.

When ordering repeat prescriptions, you will still follow the same process as before, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice. This eliminates the need to collect a paper repeat prescription from your GP practice.

Cancelling or changing your pharmacy choice

If you need to change or cancel your choice of pharmacy for prescription dispensing, you can do so at any time. Simply speak to your GP or pharmacist before placing your next prescription order. It’s important to allow enough time for the update to take place to avoid any confusion or mix-ups with your next prescription.

What to do if you’re unhappy with the process

The NHS Prescription Delivery Service aims to provide a seamless experience for patients. However, if you encounter any issues or are dissatisfied with the service, there are steps you can take to address your concerns.

  • Contact the dispenser: If you have any immediate concerns or problems, it’s best to reach out to the dispenser directly. They can provide you with specific information and assistance related to your prescriptions and deliveries
  • Contact your GP practice: If your concerns are not resolved by contacting the dispenser, you can also reach out to your GP practice for further support. They may be able to help resolve any issues or provide alternative solutions
  • Local Integrated Care Board (ICB): If you feel that your concerns have not been adequately addressed by the dispenser or your GP practice, you can file a complaint with your local integrated care board (ICB). They can guide the NHS complaints procedure and help ensure your concerns are properly addressed

Note: It’s important to remember that each pharmacy or dispenser may have its specific policies and procedures. If you’re unsure about any aspect of the NHS Prescription Delivery Service, it’s always best to contact the relevant parties for clarification and assistance.

Private Prescription Delivery Services

In addition to the NHS Prescription Delivery Service, there are also private prescription delivery services available in the UK. These services offer an alternative option for delivering your prescriptions to your house.

How does this pharmacy service work?

Each pharmacy will have its prescription delivery service but normally you need to sign up on its website or download its app. Once registered, you can order your prescription online or through the app. Here’s a breakdown of the process:

  • Order your Medicine: Sign up on the website or app and place your prescription order. Provide all the necessary details and information required for your medication
  • GP approval: After you place your order, the pharmacy will check it and send an electronic prescription request to your GP for approval. It’s important to note that your GP must support electronic prescriptions for this service to work
  • Exemption or prescription charge: The pharmacy will ask you if you are entitled to any NHS exemptions or have a prescription pre-payment certificate
  • Receive your medicine: Once your GP approves the prescription, the pharmacy will dispense your prescription items and deliver them to your doorstep. They often use Royal Mail’s tracked services, ensuring you can track your parcel’s progress and know when to expect its arrival. There are some cases where a signature will be required, for example, if your prescription contains a controlled drug

Ordering and tracking your prescription

Pharmacies offer a user-friendly online platform and app to order and track your prescription easily. Through their website or app, you can request your medication, provide any necessary information, and select a convenient delivery date.

Moreover, pharmacies will provide a tracking system that allows you to monitor the progress of your prescription delivery. Once your medication is dispatched, you will receive a text message notification with a time slot on the morning of your delivery day. This ensures you have a clear idea of when to expect your medication.

Delivery options and reminders

Private pharmacies generally provide free delivery for all prescription medicines, including those that require refrigeration. Some pharmacies offer reminders to order your next prescription to help you stay on top of your medication schedule. They will notify you around 10 days before you’re due to run out of your current medication, giving you ample time to place your next order. This feature helps avoid any gaps in your treatment and ensures you receive your medication with time to spare.

How do I order my NHS prescription from NowPatient?

Requesting your medication from your GP using NowPatient is quick and easy. Simply log into the NowPatient app using your browser or App. Next, go to the NHS online pharmacy feature, select the medication that you need, and continue to checkout. This will send a request to be approved by your GP, a process that may take up to 72 hours, depending on your GP.

Once the prescription is received, we will dispense the medication and prepare it for delivery. At all times we will send you notifications of the status of your order. When the medication leaves our pharmacy, we will send you a final notification along with the tracking details.

For your protection and safety, we can only deliver your first order to an address that is registered with the NHS. After the first time, you will be able to select another address, for example, your workplace.

How will my order be delivered if I use NowPatient?

All orders are packed in discreet and unmarked packaging, so are suitable to be delivered to wherever you require (home, work, or a neighbour). For thermo-sensitive orders (e.g. insulins) we use cold chain-validated packaging. Your parcel will normally receive an estimated delivery window from the courier on the day of delivery. For NHS prescriptions, the first order can only be delivered to the address registered with your GP/NHS. Subsequent orders can be delivered to a nominated address of your choice. This is to ensure that we have verified who you are.

Managing prescriptions for loved ones

If you’re responsible for managing the prescriptions of your family members or loved ones, some pharmacies make it easy to handle multiple prescriptions from a single account. You may be able to manage the prescriptions for your entire family through your pharmacy account, streamlining the process and ensuring everyone receives their medication without hassle.

Comparison of NHS and private prescription delivery services

Both the NHS Prescription Delivery Service and private prescription delivery services offer convenient options for having your prescriptions delivered. Let’s compare these services in various aspects to help you make an informed decision.

Convenience and accessibility

The NHS Prescription Delivery Service allows you to choose a pharmacy for prescription dispensing, providing convenience if you already have a preferred pharmacy or use a prescription collection service. On the other hand, private prescription delivery services offer the convenience of ordering, tracking, and receiving your prescriptions entirely online.

Cost and eligibility

The NHS Prescription Delivery Service provides free delivery for many vulnerable patients, while others may have to pay a small fee. Private prescription delivery services typically charge a fee for their services, but they may offer additional features and benefits.

Delivery options and timelines

Both the NHS Prescription Delivery Service and private prescription delivery services offer delivery to your doorstep. However, the specifics of delivery timelines may vary, so it’s important to check the estimated delivery timeframes provided by each service.

Customer support and additional services

The NHS Prescription Delivery Service is supported by the NHS and local healthcare providers, ensuring reliable customer support. Private prescription delivery services often have dedicated customer care teams to assist with queries or concerns. Additionally, some private services may offer additional features such as medication reminders and personalised support.


Having your prescriptions delivered to your house can greatly simplify the process of managing your healthcare particularly if you receive NHS repeat prescriptions. Whether you choose the NHS Prescription Delivery Service or a private prescription delivery service, the convenience and accessibility of these services can help ensure you receive your medication without the hassle of visiting a physical pharmacy.

Consider your personal needs and preferences, check availability and eligibility, evaluate delivery options and timelines, and review customer satisfaction before making a decision. With the right prescription delivery service, you can enjoy the convenience of having your medication delivered straight to your doorstep, giving you peace of mind and more time to focus on your health.

Additional Resources

Here are some additional resources to explore more about prescription delivery services:

Medical Disclaimer

NowPatient has taken all reasonable steps to ensure that all material is factually accurate, complete, and current. However, the knowledge and experience of a qualified healthcare professional should always be sought after instead of using the information on this page. Before taking any drug, you should always speak to your doctor or another qualified healthcare provider.

The information provided here about medications is subject to change and is not meant to include all uses, precautions, warnings, directions, drug interactions, allergic reactions, or negative effects. The absence of warnings or other information for a particular medication does not imply that the medication or medication combination is appropriate for all patients or for all possible purposes.

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