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Can I collect my electronic prescription from any pharmacy UK?

Can I collect my electronic prescription from any pharmacy UK?

Navin Khosla NowPatientGreen tick
Created on 24 Jun 2024
Updated on 16 Jul 2024

In the digital age, the healthcare industry has made significant advancements to improve the convenience and efficiency of prescription services. The Electronic Prescription Service (EPS) is one such innovation introduced by the NHS in the UK. EPS provides patients with the option to have their prescriptions sent electronically to a pharmacy of their choice, eliminating the need to visit their GP practice to collect a paper prescription. This article will delve into the details of collecting electronic prescriptions from pharmacies in the UK and provide answers to common questions surrounding this service.

Understanding the Electronic Prescription Service (EPS)

The Electronic Prescription Service is an NHS initiative designed to streamline the prescription process and enhance patient convenience. With EPS prescription, patients can choose to have them sent electronically to their preferred pharmacy. This service aims to save time by eliminating the need for patients to visit their GP practice to pick up a paper copy prescription form. Instead, the prescription is transmitted directly to the chosen pharmacy, allowing patients to collect their medication at their convenience.

Advantages of Using EPS

There are several advantages to using the Electronic Prescription Service:

  • Convenience: EPS allows patients to collect their prescriptions from a pharmacy of their choice, whether it’s near their home, workplace, or any other convenient location. This flexibility provides patients with greater control over their healthcare
  • Time-saving: By eliminating the need to visit the GP practice for a paper prescription, EPS reduces waiting times and allows prescriptions to be prepared in advance. This means patients can spend less time waiting at the pharmacy and have their medication ready for collection when they arrive. If you have a nominated pharmacy, it can take up to 3 to 5 working days for the pharmacy to prepare your prescription
  • Choice of Pharmacy: EPS offers patients a wider choice of pharmacies from which to collect their prescriptions. This is particularly advantageous for patients who live or work in different areas or need to access specialist pharmacies for specific medications

Is EPS right for you?

EPS is a suitable option for patients with stable conditions who meet specific criteria. Consider the following factors to determine if EPS is right for you:

  • Frequency of prescription collection: If you regularly collect repeat prescriptions from your GP practice, EPS can save you time by avoiding the need for frequent visits to pick up paper prescriptions
  • Consistent pharmacy usage: EPS is most beneficial if you usually collect your medications from the same pharmacy or utilise a prescription collection service. This ensures your prescriptions are readily available for collection and minimises waiting times
  • Prescription habits: If you don’t require repeat prescribing of medications from different pharmacies, EPS may not provide significant advantages over traditional paper prescriptions. Some people need one-off prescriptions from time to time and may not benefit from this NHS service

How to Use EPS

To take advantage of the Electronic Prescription Service, you need to nominate a pharmacy for your GP practice to send your prescriptions to electronically. Here’s how you can use EPS:

  • Choose a pharmacy: Decide on a pharmacy where you would like to collect your prescriptions. This can be a local community pharmacy, a dispensing appliance contractor, or even your GP surgery if they offer this service
  • Request nomination: Contact your chosen pharmacy or your GP practice to request nomination for EPS. They will guide you through the process and add your nomination to their system. You don’t need a computer to complete this step
  • Communication with the pharmacy: Once you have nominated a pharmacy, they will receive your prescriptions electronically. The pharmacy will process your prescription and have your medication ready for collection. They may also notify you when your prescription is due for a refill

Changing or cancelling your momination

If you wish to change your nominated pharmacy or cancel your nomination, you can do so at any time. Inform your GP practice or any pharmacy offering EPS about your decision before your next prescription is due. This ensures that your prescription is sent to the correct location or cancels the electronic transmission altogether.

Confidentiality and security of EPS

The Electronic Prescription Service ensures the confidentiality and security of patient information. Here’s what you need to know:

  • Data access: Electronic prescriptions are seen by authorized personnel in GP practices, pharmacies, and NHS prescription payment and fraud agencies. This is similar to the visibility of paper prescriptions. Dispensers may also see if you have nominated multiple pharmacies or if you request verification of your nomination
  • Data protection: All healthcare providers involved in EPS adhere to strict data protection regulations. They are required to handle patient information securely and confidentially, ensuring compliance with GDPR guidelines

Dispensers’ access: Dispensers may have access to your reorder slip if you are on repeat prescriptions. This allows them to provide a comprehensive service and ensure the accuracy of your medication


The Electronic Prescription Service (EPS) offers patients in the UK the convenience of collecting their medications from a pharmacy of their choice. By eliminating the need for paper prescriptions and allowing prescriptions to be transmitted electronically, EPS saves time and provides patients with greater flexibility. If you have a stable condition and collect repeat prescriptions, EPS can streamline the process and enhance your experience. Remember to nominate a pharmacy and communicate any changes or cancellations to ensure a smooth transition. For more information and resources, consult the NHS Choices website and take advantage of the available tools and services.



Medical Disclaimer

NowPatient has taken all reasonable steps to ensure that all material is factually accurate, complete, and current. However, the knowledge and experience of a qualified healthcare professional should always be sought after instead of using the information on this page. Before taking any drug, you should always speak to your doctor or another qualified healthcare provider.

The information provided here about medications is subject to change and is not meant to include all uses, precautions, warnings, directions, drug interactions, allergic reactions, or negative effects. The absence of warnings or other information for a particular medication does not imply that the medication or medication combination is appropriate for all patients or for all possible purposes.

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