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Weight Loss Programs is a private prescribing service which is designed for adults aged 18 years and over, who are experiencing health issues and who would like to receive a fast-track assessment and if applicable, a Weight Loss treatment from a qualified prescribing clinician. Treatments are dispensed and delivered to your home or workplace from our regulated online pharmacy.

Yes. Our formulary of medications prescribed and conditions treated are controlled, governed, and continuously risk-assessed by our Medical Director, Dr. Aseel Hamoud. Unlike other prescribing services which operate using faceless questionnaires, our service is conducted through remote video consultations, also known as synchronous consultations. This builds patient safety and prescribing appropriateness into our service, ensuring our prescribing clinicians can be satisfied with who and what they are treating. There is no guarantee of supply of medications, and any prescriptions supplied are at the sole discretion of our clinician prescriber. There is no charge for the consultation.

Our prescribing clinicians are board-certified pharmacists, nurses, or doctors who can also prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. They are all registered with their respective regulatory bodies. For example, a pharmacist independent prescriber is registered with the General Pharmaceutical Council (GPhC). Each prescribing clinician undergoes an extensive background check including a disclosure and barring service check (DBS). In addition, they undergo a rigorous license verification process. When you book an appointment with our prescribing clinicians you will see their full name, license number, and any specialized credentials they have.

Yes, the Weight Loss Programs service is available worldwide.

Yes. This is a private service. You do not need to pay for the consultation. You only pay for the cost of the medication you are prescribed.

Once you have logged into your account, navigate to the Weight Loss Programs service card which is located on the dashboard.

There are two ways to find out if you are eligible for treatment under the Weight Loss Program. If you have completed your full health profile, we can automatically check your eligibility for treatment. If you qualify, you will see a recommendation notice on the Weight Loss Programs service card. You can click this notice to proceed to the next step.

If we do not have your full health profile, you can use the ‘Check Eligibility’ action on the Weight Loss Programs widget. This will prompt you to complete a short quiz, which will determine if you qualify.

If you qualify for treatment, you will be shown a ‘Book Consultation’ button which you can select. This will take you to a consultation booking screen. Follow the simple steps to complete your booking. During the booking confirmation process, you will be able to select a date and time that is convenient for you, along with the preferred language and gender of the prescribing clinician you wish to treat you. You will then see a list of all available expert clinicians that meet your selection criteria. After you have selected your clinician and confirm your booking, you will see a summary of the appointment including preliminary information about the consultation. At this point, you can also add a reminder to your calendar. Always ensure your account health profile is up to date before any consultation. This ensures that our clinicians have the most up-to-date information about your current health status and anything that may influence their prescribing decisions. You will receive a push notification, SMS notification and email reminding you of your consultation, 30 minutes before the virtual consultation is due to start.

During the consultation, the clinician will ask you a series of questions that will allow the clinician to assess your best Weight Loss treatment options. At the end of the consultation, the clinician will decide if a Weight Loss treatment is a safe and appropriate option for you. If it is, the clinician will discuss the various treatment options that may be available, so that you can jointly agree on the option that is most suited to you. Once you have jointly agreed on a Weight Loss treatment, the clinician will issue a prescription order which will be available in your Cart at the end of the consultation.

Also, with your consent, the clinician may wish to inform your doctor of the treatment that was prescribed. We recommend that you agree to this since your doctor is responsible for your overall care and they should have a record of this consultation and medication prescribed. In addition, our clinician may take the opportunity to advise you on your overall health including advice on healthy living or stop smoking.

At the end of the consultation, you will receive a notification which will summarise the outcome. It will also advise you if any referrals were made to your doctor, along with any other advice that was given to you by the clinician.

If a referral letter was issued to your doctor, you will be able to view a copy of this in the ‘Documents’ section of the dashboard. If you were prescribed a Weight Loss treatment, it will now be available in your Cart.

When you go to your Cart, you will be able to select the treatment, checkout and make payment. Once the checkout is complete, your prescription order will be sent to our regulated online pharmacy for processing.

We operate a safe prescribing service. This means that our prescribing clinicians always exercise their clinical judgment when prescribing. Unfortunately, we do not operate a self select service where you can choose medication and simply buy. If the clinician that sees you does not prescribe anything, then you will not be charged.

Yes. When your treatment is approved, and after you have check out and paid for your order, we will keep you fully updated with the status of your order. Every time the status of your order changes, you will be notified immediately. These notifications will appear in the ‘Notification Feed’ section on the dashboard.

All orders are shipped in discreet and unmarked packaging. This means it is suitable for delivery wherever you require (home, work, or a neighbour). For thermo-sensitive orders (e.g. Insulin or Weight Loss injections) we use cold chain-validated packaging. Your parcel will normally receive an estimated delivery window from the courier on the day of delivery.

For your protection and safety, your first order can only be delivered to the address that is registered with NowPatient. Future orders can be delivered to any other address, for example, your workplace.

Yes. We use a specialist courier service for all thermo-sensitive deliveries. This is to ensure that cold chain integrity is always maintained and thus the product quality, safety and efficacy.

Learn more about how we handle the delivery of temperature sensitive products.

We currently deliver to all postcodes/zipcodes worldwide. Some postcodes in rural areas may have a slightly longer delivery time.

• UK – Royal Mail Tracked 24 & Signed for Delivery – Next day delivery
• Europe – Royal Mail Tracked – Typical delivery of 3-5 working days
• Worldwide – Royal Mail – Typical delivery of 5-7 working days. If a tracked option is available for your country via Royal Mail, this service will be applied.

Delivery is normally made promptly after your dispatch notification is received. You can check the tracking details of your order in the ‘My Notifications’ section of your dashboard, at any point after dispatch.

Unfortunately, packages can sometimes get lost in the delivery system, if after 10 days you have not received your delivery, please contact us and we will do all we can to resolve the problem.

We are here to help you every step of the way through your Weight Loss journey. We do this by providing you with advice and support covering exercise and diet, as well as discussing any concerns you have about your prescribed treatment. In fact, Weight Loss treatments like injections, require exercise and dietary advice to help reach your Weight Loss goals. Each instalment treatment requires a new consultation, this allows us the opportunity to discuss your progress when renewing your prescription.

You can even use the Weight Loss Graph widget that allows you to track your weight so you can visualise the rate of progress.

If you are ordering weight loss tablets, your order will contain your prescription of weight loss tablets only.

If you are ordering weight loss injections, your order will contain:

• Your prescription of pre-filled weight loss injection pens
• Needles
• Sharps bin for safe disposal of needles (if ordered as part of the bundle)

For Weight Loss medication that is injectable such as Wegovy and Mounjaro, we recommend reordering after you have completed your first 2 doses. This allows you enough time to see how you are getting on with the current dose and ensures it’s appropriate to move you onto the next dose.

At this time we will send you a notification reminder with instructions on how to reorder your next dose. Each month you should increase your dose until reaching the maximum maintenance dose.

When you are eligible to reorder your next dose or maintenance dose weight loss medication, we will send you a notification reminder. This notification reminder will request that you complete a treatment feedback survey and provide an image of your weight reading.

After you have completed the survey and submitted a photo of your weight readings, one of our weight management clinicians will review your responses and weight progress. If it is in their clinical judgment that they need to discuss the treatment plan with you, then you will be sent a virtual consultation invite.

You should book a suitable time and date for the consultation.

At the end of the consultation, the clinician may advise you to either

• Stop the treatment
• Stay on the current dose
• Increase the dose

If our weight management clinicians approve the survey responses, then they will authorise a new prescription and you will be notified. The medication will be added to your cart, from where you can checkout.

Delivery will be made in line with our delivery timescales.

As a responsible prescribing service, we will always ensure that we monitor your weight loss rate to ensure you’re losing weight safely.

For Weight Loss medication that is injectable such as Wegovy and Mounjaro, each pen contains 4 doses. You should take one dose a week and therefore each pen will last 4 weeks.

Each month you should increase your dose until reaching the maximum maintenance dose.

For Weight Loss medication that is injectable such as Wegovy and Mounjaro, the manufacturer advises storing it in the refrigerator. Do not freeze.

For Wegovy, if needed, your current in-use pen can be kept outside of the refrigerator (below 30°C) with the pen cap still on for up to 6 weeks.

For Mounjaro, if needed, your current in-use pen can be kept outside of the refrigerator (below 30°C) with the pen cap still on for up to 30 days.

In the rare case that your order is delivered late please refrigerate your order and contact our Support Team as soon as possible.

It is likely your pen may still be suitable to use and our Support Team can advise you further on this.

We need photos of your most recent weight readings and a completed treatment feedback survey as evidence of your weight loss journey and to make sure your treatment is safe and suitable for you.

It is essential that all images you provide are accurate and unedited. Medications used for weight loss have the potential to cause serious illness and severe side effects if used inappropriately, and our doctors will not be able to assess your health risks if false or inaccurate information is provided.

Weight loss medication is safe for use, but only when you meet the right requirements.

Protecting your privacy

We understand that uploading photos can be a very personal experience, and your privacy is always important to us. We follow a strict security & confidentiality process for any personal images shared with us, and they will only be viewed by your prescribing clinician.

We can not provide treatment if you can not submit photos or provide treatment feedback using the survey form. We do this to ensure treatment is safe and suitable for you. Using weight loss medication incorrectly can have dangerous side effects, and we want to guarantee we are prescribing safely and appropriately for our patients.

You will need to upload photos & complete the treatment feedback survey:

• Every month, when requesting a new supply.
• On your annual review

You can dispose of your sharps bin for free by contacting your local council and arranging a pickup.

If you forget to take your Mounjaro or Wegovy injection:

If it’s been 4 days or less: Take the injection as soon as you remember. Then, take your next dose on your regular schedule.

If it’s been more than 4 days and less than a full week: Skip the missed dose. Just wait and take your next dose on your regular day.

Otherwise, if it’s been more than a full week: you may need to restart treatment at the lowest dose. See the doctor’s advice available in your patient account specific to your treatment.

This way, you stay on track with your treatment plan.

Yes, you can order more of your weight loss injections in advance. This can help ensure you have a continuous supply without interruptions in your treatment. This is at the discretion of the prescribing clinician.

If you mistakenly took an extra dose, you may experience more intense side effects, but these will settle over time. If the side effects are troublesome, delay your next dose by a few days. However, if the side effects are severe or not resolving, speak to a healthcare professional. It’s essential to read the user manual and instruction leaflet carefully and only inject the dose instructed.

If you lose or misuse a dose of your Mounjaro or Wegovy injection, you have two options:

Option 1: Ideally, you should use each dose for at least 4 weeks before moving to the next one. We recommend getting the same dose again and continuing with another pen for another 4 weeks. There’s no harm in staying on a lower dose longer than 4 weeks. Many people do this to allow any side effects to settle.

Option 2: If you don’t want to stay on the same dose and have not had any side effects, you can consider moving up to the next dose after your 3 doses are finished. However, this is not the recommended use of the pen and may cause more side effects at the higher dose.

If you lose or misuse more than one dose, you should order another pen of the same dose to continue for at least 4 weeks in total. We do not recommend moving up to the next dose if you’ve had fewer than 3 doses at your current level.

It depends on the person. Some people see results within a few weeks, while others might need a few months.

You might start feeling fuller after a few doses, but it can take time for the medication to fully work in your body. If you don’t see any changes after a few months, you can talk to your doctor about other options.

You may notice that you suddenly stop losing weight after a period of weight loss. This is called a weight loss plateau, and it’s a natural part of the process.

When you increase your dose, you also might notice that it doesn’t work as well as before. This is normal, as your body gets used to the new dose. At first, you might also lose water weight instead of fat, which is why your weight may stabilise.

If you keep taking your medication as directed, eat healthy and exercise regularly, you should continue losing weight after your plateau.