Symptoms Checker
Get free access to the NowPatient AI-driven Symptoms Checker which has been designed by doctors to be safe, effective & accurate. With the added advantage of being 100% anonymous, you’ll receive a report that includes the possible causes of your symptoms, in just 3 minutes.
This feature is intended for audiences in the UK only
How it works
Go to the tools page. Select Symptoms Checker. You can select the star icon on the tool and this will create a shortcut on your dashboard for ease of future use
Using the action button select ‘Enter Symptoms’
Use your own words to describe how you’re feeling. You can add as many symptoms as you want
Answer some simple questions. Our AI system will ask questions about your symptoms to narrow down what it could be, just like a doctor would
Receive a report with a list of possible causes and suggested next steps to support your decision
You will receive a notification advising you that your report is now available in your ‘My Documents’. This can be shared with your healthcare provider
This can be shared with your healthcare provider
Service Information
What is the NowPatient Symptom Checker?
The NowPatient Symptom Checker is a medically licensed AI-driven tool that is free to use and allows you to find the possible causes of symptoms that you may be experiencing.
After you have input your symptoms the Symptom Checker will produce a report of potential causes and actions you may want to take.
Do I need to pay to use the Symptom Checker?
No. The Symptoms Checker is FREE to use for all registered NowPatient users, however, we do operate a fair usage policy.
Is the NowPatient Symptom Checker licensed?
Yes. The Symptom Checker is a Class 1 medical device and is certified by the Medicines and Healthcare products Regulatory Agency (MHRA). This means it also meets the European Union’s Medical Device Directive.
Is the NowPatient Symptom Checker safe to use?
If you’re generally healthy and don’t have any ongoing or rare medical conditions, we can help you spot less serious conditions you can usually manage yourself. The NowPatient Symptoms Checker provides medically safe information about specific conditions to help you decide on your best next steps. This includes if you need to see a doctor or not.
But it isn’t a real-life doctor, which means we can’t:
- consider all the information a doctor can when interacting with you
- identify every possible condition or symptom you may have
- always understand the information you give us
We often give suggestions about what you can do next, but you should only act on these if you think it’s appropriate for you to do so.
Always visit a doctor if:
- you’re in doubt
- your symptoms get worse
- your symptoms don’t improve
If your situation feels serious and you feel it is life threatening then call the emergency services (999 in UK & 911 in US). Otherwise you can call NHS 111 or request a same day appointment with your doctor. NowPatient is not liable for any decisions, acts or omissions you make.
Our products and services can’t be used to get information about babies, children under the age of 16, pregnant women, people who are immunosuppressed or on immunosuppressive treatment, and people with complex or long-term conditions.
For more information, please read our Terms of Use, section “Services available on our Website and/or App” and our Privacy Policy, section “Health and Medical Data”.
What does the Symptom Checker do?
The NowPatient Symptom Checker allows you to input your symptoms and other information and receive medically safe information about specific conditions to help you decide on what to do next and whether you need to see a doctor.
Is the Symptom Checker suitable for everyone?
No. Our Symptom Checker should not be used for:
- babies
- children under the age of 16
- pregnant women
- people who are immunosuppressed
- people taking immunosuppressive treatment
- people with complex or long-term conditions
However, if you’re generally healthy and don’t have any ongoing or rare medical conditions, we can help you spot less serious conditions you can usually manage yourself.
What are the limitations of the NowPatient Symptom Checker?
The Symptoms Checker does not provide a diagnosis, medical advice, or treatment recommendation.
The suggested next steps are based on a group of people with similar characteristics such as your age, sex, and health background, who are generally healthy and don’t suffer from any chronic or rare medical conditions.
We can’t consider all the information a doctor can, and we are not liable to identify all possible conditions or symptoms.
We are not a real-life doctor, which means we can’t:
- Consider all the information a doctor can when interacting with you;
- Identify every possible condition or symptom you may have
- Always understand the information you provide
Do I need to act on the recommendations of the report?
We often give suggestions about what you can do next, but you should only act on these if you think it’s appropriate for you to do so. Always visit a doctor if:
- You’re in doubt
- Your symptoms get worse; or
- Your symptoms don’t improve
If your situation feels serious and you feel it is life threatening then call the emergency services (999 in UK & 911 in US). Otherwise you can call NHS 111 or request a same day appointment with your doctor.
Always consult with your doctor before making medical decisions based on information provided by our Website and App.
What other important information do I need to be aware of?
NowPatient is not liable for any decisions, acts, or omissions you make.
The Symptoms Checker is solely for supporting users in their decision as to whether there is a need to see a healthcare professional and it is not a diagnostic tool. Reliance on information provided by the Symptoms Checker is solely at your own risk and we hereby disclaim any and all express, implied, or statutory warranties to the fullest extent permissible by law.
The Symptoms Checker is not a substitute for professional medical advice, diagnosis, therapy, or treatment and you should never rely on or make health or well-being decisions based on information provided by the Symptoms Checker without first consulting an appropriate health professional.
WHY WE BUILT NOWPATIENT
We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
Your Questions Answered
For your peace of mind, we can answer your questions quickly
What does NowPatient do?
NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health.
Get started today and benefit from medication reminders, Get Treated Privately, NHS online pharmacy, GP appointment booking, Rx savings card, Drug Coupons, US drug savings programs, health conditions information, genetic testing, home test kits, BMI Risks, Type 2 Diabetes Risks, pollen meter, air quality monitor, and lots more!
Our service is operated by experienced medical professionals in the United States and the United Kingdom. You can view the online services that we provide by clicking Features.
UK users can safely and securely buy medicines online that treat a wide range of medical conditions. UK customers can also order NHS prescriptions online with the benefit of free tracked delivery.
US customers, regardless of insurance coverage, can enjoy huge savings on prescription medications using our various drug savings programs including drug coupons, savings card and manufacturer-sponsored patient assistance programs.
Where is NowPatient located?
NowPatient has offices in the United Kingdom and United States.
In the UK, we are located at:
NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA
In the US, we are located at:
NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX
How can I contact NowPatient?
To contact NowPatient, please use the contact form available on the Contact Us page.
Alternatively, if you need to speak to us, you can reach us on the following numbers:
UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977
Who owns NowPatient?
NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.
Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).
Can you tell me more about your NHS online pharmacy?
NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.
Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).
Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.
How do I make a complaint?
From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.
Can you tell me more about NowPatient’s prescribing services for treatments offered?
Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:
• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old
NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.
Can you tell me more about NowPatient’s US services?
Our head of US services is Dr. Jamie Winn.
You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.
We do not provide any prescribing services or dispensing services in the United States.
Is NowPatient legit and can I trust information from NowPatient?
Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.
NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.
Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:
What are NowPatient’s opening hours?
Our office hours are:
UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST
Please note that we are closed at weekends.
In the event of a medical life-threatening emergency please call:
UK – 999
US – 911
In the event of a medical emergency which is not life-threatening please call:
UK – 111