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GP Records Folder

GP Records Folder

You can securely view your NHS GP health records from your NowPatient account. Information includes test results, vaccination records, medical conditions, allergy records, referral letters and details of previous GP consultations.

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How GP Records Folder Works

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Service Guide

Everything you need to know about your GP Records Folder

What is the GP Records Folder Service Card & what does it allow me to see?

The GP Records Folder Service Card can be accessed by navigating to the ‘NHS Hub’ Section of the account homepage.

The Service Card has an Options Menu that allows you to access various parts of your GP Records.

If you are registered with the NHS in England, the folder will give read access to your health records that are held by the NHS. This includes the following categories of records:

  • Allergies you have
  • Vaccinations you’ve had
  • Conditions you’ve been diagnosed with
  • Notes from appointments at your GP surgery
  • Results of tests your GP surgery has arranged
  • Medicines your GP has prescribed

What information is not available through the GP Records Folder Service?

Information that is kept by other service providers such as hospitals, dentists and opticians; and which has not been shared with your GP, is not available for viewing. If you would like to obtain this information, then you’ll need to contact these service providers directly.

How can I access the GP Records Folder?

Access depends on the method that you used when you registered a NowPatient account. If you used your NHS Login credentials to create an account, then the GP Records Folder Service Card will be fully active.

If you have used your email address to create an account with NowPatient then you will be required to link your NowPatient account with your NHS account using something called NHS linkage Codes.

Linkage codes (also known as linkage keys) are 3 codes that the NHS uses to protect your GP medical record and keep it secure for you.

When you have obtained the keys, you should navigate to the account homepage and locate the GP Records Folder Service Card. The Service Card is locked by default. Select the ‘Connect’ button and this will present you with a screen where you can enter the 3 codes which will then unlock the service.vc

How do I navigate the GP Records Folder?

The GP Records Service Card has an Options Menu which allows you to select the following record types:

  • Allergies
  • Immunizations
  • Test Results
  • Problems
  • Medications

After selecting the desired record type, you’ll be directed to a viewing page displaying all related records. Each record appears as a card containing detailed information about that entry.

The viewer also shows the total number of records for the selected type. You can apply additional filters to help locate specific records of interest.

How do I obtain my linkage keys?

To get your linkage keys follow the three simple steps:

  • Contact your GP practice and ask for access to “online services”
  • You will also need to state that you would like them to send you your “3 linkage keys”
  • Each GP practice manages these requests a little differently. Some prefer you to complete a request form online, via their website. Others prefer you to email or to phone

The simplest way to get these codes is by email. Below, we’ve included a template email you can use to request yours.

download template here

Once you have requested your linkage keys, your GP surgery will send you a letter or an email, with your codes. You should now have the following 3 codes:

  • Linkage key or passphrase
  • ODS code or practice ID
  • Account ID

You can now enter the 3 codes into the GP Records Folder tool, which will activate access.

Can I use NowPatient’s GP Records Folder feature if I live in Scotland, Wales or Northern Ireland?

This service is commissioned by NHS England and is only available to patients in England. You will not be able to use the feature if you live in Scotland, Wales, or Northern Ireland.

Do I need to pay for this service?

No. The GP Records Folder is a free service available for registered users of NowPatient.

Are you able to see my records?

No. The records are only viewable by you and will not be shared without your consent.

Records are stored securely, in a way that follows the NHS privacy notice. In addition, your account is protected by 2FA (Two Factor Authentication) so you can rest assured only you will have access to your data and records.

If I identify issues with the information that is showing on my GP Records Folder, who do I need to contact?

You should email or call your surgery, or speak to a receptionist at the surgery if:

  • You’re unable to see your record
  • Information is missing or has disappeared from your record
  • You can only see very recent information in your record and you need to see older information
  • There’s incorrect information in your record
  • You can see information that should not be there (for example, you can see information that’s not yours)
  • You do not want to be able to see your record
  • Someone is pressuring you for information in your record

Can I access my records by paper, rather than viewing them online?

Yes. You can request a paper copy of your medical records, also called a health record, by asking your GP practice. This will usually be through a subject access request.

Can I access my medical records via the internet through a laptop or desktop computer rather than via a smartphone?

Yes. You can access your records by using your NHS login or NowPatient login credentials.

I can access the GP Records but there are no notes or records showing. Could my GP have disabled access to my records?

Yes. Your practice may not have switched on full access to your records yet. All practices in England should have switched on access to their patients’ future medical records as of 31st October 2023. If your records are still not showing, you should contact your GP practice.

Can information on my medical record be hidden? What would be an acceptable reason for this? Is it down to the GP’s judgement?

The expectation is that information will be made visible to you. Very occasionally, you may not be able to see some information in your medical records. This would only be for specific reasons such as confidential information about someone else that cannot be shared, or if the information could cause you or someone else serious harm. You can ask your GP to hide any information from appearing in your records.

I understand that my GP can switch off access to my online medical records if there is a good reason. What if I disagree with my doctor and believe I should have access to my health record? How do I overcome that?

You have a right to see your medical records. A GP should only prevent access if there is a good reason, usually if there is a concern that access to your records could cause harm, or because you asked not to see your records.

You can always speak to the practice manager or your GP if you want to discuss whether you should have access. If you disagree with the decision the GP has made, you can complain through the practice’s complaints procedure.

If you do not have access to the GP Records Folder through NowPatient, it might be that your GP hasn’t yet switched on access to your health records. If this is the case, it would be worth asking the practice to give you access.

How do I get hold of my historical GP Records because the online records only go back so far?

When you view your record online, you may only see information that was added recently. If you need to see older information, you’ll have to ask your GP surgery to make it visible.

Can I access my hospital records, or tests done in hospital, as well as my GP records through the NowPatient?

You will be able to see any information that is saved in the medical records your GP holds about you. This will include most test results from hospitals that have been sent to and reviewed by your GP. In some areas of England, you can already access hospital records directly; NHS England does not yet have a timetable of when this will be available everywhere.

Can I correct any errors in the record myself (e.g. allergies)? Or does my GP practice have to approve this? Is there a limit on the type of information that I can correct?

It is not possible for you to correct information held on your records. You would need to speak to your GP about any errors you have noticed in your record. If the information is wrong, the GP can add the correct information to your record, but the original error will remain. This is because medical records are a legal document and information cannot always be removed. In some cases, if there is a disagreement, they may note your point of view on the record while leaving the original notes.

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What does NowPatient do?

NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users worldwide on-demand access to virtual consultations, prescription services, and AI-powered health tools.

What It Does

    • NHS Online Pharmacy: Order NHS-approved prescriptions (UK)
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Where is NowPatient located?

NowPatient has offices in the United Kingdom and United States.

In the UK, we are located at:

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In the US, we are located at:

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Suite 4200 #1263
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Austin, TX

How can I contact NowPatient?

To contact NowPatient, please use the contact form available on the Contact Us page.

Alternatively, if you need to speak to us, you can reach us on the following numbers:

UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977

Who owns NowPatient?

NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.

Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).

Can you tell me more about your NHS online pharmacy?

NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.

Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).

Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.

How do I make a complaint?

From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.

Can you tell me more about NowPatient’s prescribing services for treatments offered?

Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:

• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old

NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.

Can you tell me more about NowPatient’s US services?

Our head of US services is Dr. Jamie Winn.

You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.

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Is NowPatient legit and can I trust information from NowPatient?

Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.

NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.

Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:

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Does NowPatient have insurance in place for the services it provides?

Yes. NowPatient is fully insured to provide pharmacy & prescribing services. Insurance not only provides peace of mind but also provides an effective safety net for both you and our clinicians.

Why is it important to choose an online pharmacy and telehealth service that is insured?

Insurance is more than just a financial safeguard, it is a signal of legitimacy and accountability.

We insure our services, so that it:

  • Shows you that we are compliant with all laws and industry standards in the markets that we operate.
  • Shows you that we are committed to standards of professionalism.
  • Reinforces your confidence that you are dealing with a reputable provider.

Who insures your services and which services are insured?

We are insured by the National Pharmacy Association in the UK.

The scope of the services covered include:

  • dispensing of prescriptions
  • telehealth prescribing services.

In addition, all of the clinicians that operate on our platform have their personal indemnity insurance & scope of clinical practice validated and checked before they are able to provide services.

What are NowPatient’s opening hours?

Our office hours are:

UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST

Please note that we are closed at weekends.

In the event of a medical life-threatening emergency please call:

UK – 999
US – 911

In the event of a medical emergency which is not life-threatening please call:

UK – 111