Cancellation & returns
If you wish to cancel your NHS prescription order in line with our Terms and Conditions, we ask you to please notify us via firstname.lastname@example.org. Unfortunately, we are unable to cancel or accept returns for NHS prescription orders once they have been dispensed and dispatched.
Now Patient is the UK’s first regulated digital health service that uses predictive analytics and artificial intelligence to provide you with personalised care and resources that can help improve your health outcomes, FREE of charge.
Prescriptions, healthcare resources & live video consultations all in one place for FREE
Now Patient has a Business Continuity Plan (BCP) that is triggered if our systems are down. The aim of our BCP is to ensure that there is no significant disruption to the delivery of the health care services provided by Now Patient and that the pharmacy contributes effectively to civil emergencies where appropriate. ISO 22301 defines business continuity as:
“The capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident”