Pharmacy First

Pharmacy First

UK Flag

An NHS-backed service that aims to give patients more choice in where and how they access care. The service is FREE to ALL NHS patients and will launch on 31st January 2024. Using the UK’s most advanced and secure video technology platform, you can quickly and simply book a live virtual consultation with one of our trained pharmacists who will be able to treat any one of the following eligible conditions – sinusitis, sore throat, earache, infected insect bites, impetigo, shingles and uncomplicated urinary tract infections in women.

How does the Pharmacy First feature work?

Step 1

Access the Pharmacy First feature

You can access the service through the virtual consultation feature or the Pharmacy First Feature

NowPatient's Pharmacy First feature on the features page
Step 2

Select your condition

If you access the service via the Pharmacy First Feature, then you simply select the condition which you are referring for

NowPatient's pharmacy first condition selection
Step 3

Book a date and time for your virtual consultation

NowPatient's Virtual Health Services showing clinicians to be filtered
Step 4

Select the Pharmacist you would like to book

NowPatient's Virtual Health Services consultation booked
Step 5

Attend your consultation

After completing the consultation, you will be advised of the outcome. Your pharmacist may decide if you qualify for treatment

NowPatient's Private Treatment Plans consultation
Step 6

If you qualify for treatment, it will be added to your cart

Simply check out and you will be prompted to declare an NHS exemption or pay an NHS prescription levy of £9.65

NowPatient's NHS Online Pharmacy payment options
Step 7

Your treatment will be delivered to you

The treatment will be supplied by our pharmacy and you will receive status updates right up until you receive your treatment

NowPatient's NHS Online Pharmacy live updates

What is Pharmacy First?

Pharmacy First is an NHS initiative that allows community pharmacy services like NowPatient to conduct virtual consultations and provide treatments for the following conditions:



Sore throats

Infected insect bites



Uncomplicated urinary tract infections in women

People also asked

People also asked

Data Security

Our Commitment to You.

Find out more

What is NowPatient

Telehealth and Online Pharmacy

NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with useful features that can benefit your health like medication reminders, medically approved symptoms checker, UK NHS online pharmacyprivate treatment plansRx Advantage cardhealth conditions informationgenetic testinghome test kitshealth riskspollen meterair quality monitor, and lots more!

See how we are different
A pink bottle of pills and a bottle of medicine.


To improve the lives of everyone by making high-quality care accessible and convenient

We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.

Download our app today

A mobile phone with a health app and a pollen meter.

Can I trust NowPatient

Meet our medical review team

Trustworthy and reliable medical content authored and reviewed by our experienced team of medical professionals from the United Kingdom and the United States. Learn more about our team and our editorial process by clicking on the buttons below.


Medical Review Team Avatars

Your Questions Answered

For your peace of mind, we can answer your questions quickly

We have a comprehensive list of FAQ’s on each feature page. Alternatively, for broader questions around our service just click the button below.
Find your answers