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Medicines order line

Medicines order line

Stefano Mirabello NowPatientGreen tick
Created on 11 Sep 2023
Updated on 16 Jul 2024

Are you frustrated ordering your medication on a dedicated medicines order line that is constantly busy? NowPatient is like having a medicines order line in your pocket. It allows you to take control of your medicines, saves you time and delivers straight to your door.

NowPatient connects directly with your GP through the NHS. This means your medication records are ‘accessed’ from the NHS and will be viewable on the App. From within the App, you will be able to place orders for the medications you require. This request is sent directly to your GP practice, without the need to ring a prescription medicines order line (MOL), eliminating the need for phone calls or callbacks during busy times.

When approved, the prescription is electronically sent to NowPatient and can be safely dispensed and delivered by us. NowPatient is like having a medicines order line in your pocket so you will always know the status of your order. Read on to find out exactly how the ordering process works in more depth.

1. Download the App and Register (2-3 mins)

The easiest way to do this is to download the NowPatient App to your phone or mobile device. Downloading the App not only allows you to order your repeat medication online but also access services like consultations in a real-time setting and other health services.

You may call us on +44 20 388 51 500 if you do not have a smartphone.

The registration process is a simple 3 step process:

Step 1 Prescription preference

This step confirms by you registering that you choose Now Pharmacy (our pharmacy) to dispense and deliver your repeat prescriptions and it is your nominated pharmacy. This step confirms that NowPatient (Info health pharmacy) can access your summary care records.

Step 2 Exemption or no exemption

The second step is to check if you are entitled to free NHS prescriptions, 90% of NHS prescriptions are dispensed free of charge. You simply select the category that is relevant to you and move on to Step 3.

Step 3 Personal information

This final step of registering involves gathering personal information about you so we have accurate information stored e.g. name, date of birth, contact telephone number, registered GP practice or health centre.

You will receive an email verification code to input into the app and registration is complete.

2. We upload your repeat prescriptions to the app

Once you have registered NowPatient will upload a list of your repeat prescriptions to the app. We get this information from your NHS summary care record (which is why we ask for your approval to do this during the registration process).

This process usually takes less than 48 hours but in periods of peak demand, it may take a little longer. We will send you an email and in-app push notification when it is complete, prescription requests can now be put through.

3. You order your medications (2-3mins)

Once you have received an email or notification you are now ready to order your medications. Just log in, tap the medicines that have been prescribed by your GP and let us know where you want them delivered.

If you don’t have a smartphone you are still able to order, but it will take a little longer. You will have to go to your GP or make a simple telephone call, asking them to send the repeat prescription request to us. We will then dispense and deliver your medications.

4. Your GP signs off the prescriptions (up to 3 working days)

NowPatient works using the NHS’s Electronic Prescription Service (EPS), which allows GPs to send their prescriptions electronically to your chosen pharmacy.

Every electronic prescription that a pharmacy dispenses must be approved by your GP. But don’t worry, you don’t have to do anything. We liaise directly with your GP to get the prescription signed off so we can finalise your order.

5. We pick and send the items

Now Pharmacy has a state-of-the-art national dispensing facility where our robots quickly pick out the medications you need and hand them to our friendly (human!) pharmacists for a thorough check before we send them out to you.

6. The medicines are delivered to your door

NowPatient will send the medicines you ordered to an address of your choice. If you have 3 or more items sent to you and the package is too large to fit through the letterbox, we will deliver them to you using a courier service and send a text so you know when to expect them.

7. You access the full range of NowPatient’s services

Once you have completed your first order of medication with NowPatient you can then access every part of our app. You’ll then need to order again next month (for patient safety, every order must be requested by you and approved by your GP before we can send it out), but don’t worry about not remembering. Our app lets you set automatic reminders e.g. when you have 7 days of medication left, so you’ll never forget to order your medication again.

The NowPatient app allows you to order repeat prescriptions 24 hours a day, 7 days a week, including bank holidays. You also have access to online services such as online consultations and other health services once you are registered with the app.

Medical Disclaimer

NowPatient has taken all reasonable steps to ensure that all material is factually accurate, complete, and current. However, the knowledge and experience of a qualified healthcare professional should always be sought after instead of using the information on this page. Before taking any drug, you should always speak to your doctor or another qualified healthcare provider.

The information provided here about medications is subject to change and is not meant to include all uses, precautions, warnings, directions, drug interactions, allergic reactions, or negative effects. The absence of warnings or other information for a particular medication does not imply that the medication or medication combination is appropriate for all patients or for all possible purposes.

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WHY WE BUILT NOWPATIENT

We are committed to helping everyone, everywhere live healthier lives

The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.

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Your Questions Answered

For your peace of mind, we can answer your questions quickly

What does NowPatient do?

NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health.

Get started today and benefit from medication remindersGet Treated PrivatelyNHS online pharmacyGP appointment bookingRx savings cardDrug CouponsUS drug savings programshealth conditions informationgenetic testinghome test kitsBMI RisksType 2 Diabetes Riskspollen meterair quality monitor, and lots more!

Our service is operated by experienced medical professionals in the United States and the United Kingdom. You can view the online services that we provide by clicking Features.

UK users can safely and securely buy medicines online that treat a wide range of medical conditions. UK customers can also order NHS prescriptions online with the benefit of free tracked delivery.

US customers, regardless of insurance coverage, can enjoy huge savings on prescription medications using our various drug savings programs including drug coupons, savings card and manufacturer-sponsored patient assistance programs.

Where is NowPatient located?

NowPatient has offices in the United Kingdom and United States.

In the UK, we are located at:

NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA

In the US, we are located at:

NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX

How can I contact NowPatient?

To contact NowPatient, please use the contact form available on the Contact Us page.

Alternatively, if you need to speak to us, you can reach us on the following numbers:

UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977

Who owns NowPatient?

NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.

Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).

Can you tell me more about your NHS online pharmacy?

NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.

Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).

Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.

How do I make a complaint?

From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.

Can you tell me more about NowPatient’s prescribing services for treatments offered?

Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:

• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old

NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.

Can you tell me more about NowPatient’s US services?

Our head of US services is Dr. Jamie Winn.

You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.

We do not provide any prescribing services or dispensing services in the United States.

Is NowPatient legit and can I trust information from NowPatient?

Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.

NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.

Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:

NowPatient Trustpilot

What are NowPatient’s opening hours?

Our office hours are:

UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST

Please note that we are closed at weekends.

In the event of a medical life-threatening emergency please call:

UK – 999
US – 911

In the event of a medical emergency which is not life-threatening please call:

UK – 111

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