NowPatient: Service updates – key information during the coronavirus pandemic
As we experience unprecedented times as a nation, and the country is on lockdown, we want to reassure all our valued NowPatient customers that we have measures in place to ensure there is limited disruption to our service.
We are an NHS approved Pharmacy and our work is essential to the health service and our NowPatient team are classed as ‘critical sector workers’.
We will be working throughout this pandemic to ensure we can fully dispense your prescriptions, as safely as is possible and support the NHS at this time.
Where do you cover?
At present NowPatient is only able to dispense prescriptions to patients in England. We do not currently deliver to Wales, Scotland or Northern Ireland.
What measures are being taken to ensure my medication is delivered safely?
We have implemented a social distancing policy within our business to ensure that our staff remain healthy and able to work and those staff who are able to do so are working from home.
We are in regular contact with organisations including NHS England, the Royal Pharmaceutical Society, other pharmacy companies, and our regulator, the General Pharmaceutical Council, following the latest guidance, sharing best practices and continuing to operate to the highest levels of care under these exceptional circumstances.
Do I have to pay for the service?
Our app is free to download. If you pay for your NHS prescription then you will pay the usual fee set out by the NHS.
There is no charge for using the NowPatient ordering and delivery service. It is completely free. The only cost that you might incur is if you have to pay for your NHS prescriptions. In this case we are required by law to pass on the NHS prescription fee.
What if you don’t have my medication in stock?
Due to the unprecedented demand, there are nationwide shortages of certain items.
This may mean that you receive your order with an item missing. If this is the case, we will send on the outstanding item as soon as it is available.
Do I need to order my repeat medication earlier than normal to ensure it is delivered?
We’re continually working with GPs to ensure our patients get their right medication at the right time. Due to the unprecedented demand there are nationwide shortages of certain items.
This may mean that you receive your order with an item missing. If this is the case, we will send on the outstanding item as soon as it is available.
Please only order the medication you really need and avoid stockpiling to help the rest of the population.
How is my medication being delivered during the Coronavirus pandemic?
Your medication will continue to be delivered via Royal Mail – which is also classed as another essential service and is currently operating as normal.
Is my medication taking longer than usual due to the pandemic?
As you can imagine, demand is presently very high. As such, orders are taking 5 working days longer to process than usual.
Will delivery take longer than usual?
Royal Mail are currently operating a normal service. They have regular updates on its service which can be found here: https://www.royalmail.com/coronavirus?iid=HPM1CORONAVIRUS
How can I contact you if I have a query about my medication?
We are experiencing a high-level of calls currently. If you have any queries regarding your order, please email: support@nowpatient.com
We do understand these are stressful times but please be considerate to our staff. They are doing everything they can to support you and so we kindly ask that you treat them with respect, so they can be as quick and efficient as possible in answering your queries.
Medical Disclaimer
NowPatient has taken all reasonable steps to ensure that all material is factually accurate, complete, and current. However, the knowledge and experience of a qualified healthcare professional should always be sought after instead of using the information on this page. Before taking any drug, you should always speak to your doctor or another qualified healthcare provider.
The information provided here about medications is subject to change and is not meant to include all uses, precautions, warnings, directions, drug interactions, allergic reactions, or negative effects. The absence of warnings or other information for a particular medication does not imply that the medication or medication combination is appropriate for all patients or for all possible purposes.
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WHY WE BUILT NOWPATIENT
We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.
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Your Questions Answered
For your peace of mind, we can answer your questions quickly
What does NowPatient do?
NowPatient is an online pharmacy & telehealth service that is available in the US and UK. Our service is FREE and packed with useful features that can help you save money on the cost of your medications, access virtual treatments, and provide tools that can help improve your overall health.
Get started today and benefit from medication reminders, Get Treated Privately, NHS online pharmacy, GP appointment booking, Rx savings card, Drug Coupons, US drug savings programs, health conditions information, genetic testing, home test kits, BMI Risks, Type 2 Diabetes Risks, pollen meter, air quality monitor, and lots more!
Our service is operated by experienced medical professionals in the United States and the United Kingdom. You can view the online services that we provide by clicking Features.
UK users can safely and securely buy medicines online that treat a wide range of medical conditions. UK customers can also order NHS prescriptions online with the benefit of free tracked delivery.
US customers, regardless of insurance coverage, can enjoy huge savings on prescription medications using our various drug savings programs including drug coupons, savings card and manufacturer-sponsored patient assistance programs.
Where is NowPatient located?
NowPatient has offices in the United Kingdom and United States.
In the UK, we are located at:
NowPatient
28 Chipstead Valley Road
Coulsdon
Surrey
CR52RA
In the US, we are located at:
NowPatient
8911 North Capital of Texas Highway
Suite 4200 #1263
78759
Austin, TX
How can I contact NowPatient?
To contact NowPatient, please use the contact form available on the Contact Us page.
Alternatively, if you need to speak to us, you can reach us on the following numbers:
UK telephone number – 020 388 51 500
US telephone number – 1-866-967-1977
Who owns NowPatient?
NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW.
Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).
Can you tell me more about your NHS online pharmacy?
NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’.
Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705).
Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.
How do I make a complaint?
From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.
Can you tell me more about NowPatient’s prescribing services for treatments offered?
Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity:
• treatment of disease, disorder, or injury
• transport services, triage, and medical advice are provided remotely
• caring for adults over 65 years old
• caring for adults under 65 years old
NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla.
Can you tell me more about NowPatient’s US services?
Our head of US services is Dr. Jamie Winn.
You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.
We do not provide any prescribing services or dispensing services in the United States.
Is NowPatient legit and can I trust information from NowPatient?
Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users.
NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here.
Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot:
What are NowPatient’s opening hours?
Our office hours are:
UK – Monday-Friday 9am-6pm GMT
US – Monday-Friday 8am-5pm EST
Please note that we are closed at weekends.
In the event of a medical life-threatening emergency please call:
UK – 999
US – 911
In the event of a medical emergency which is not life-threatening please call:
UK – 111