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NowPatient: Service updates – key information during the coronavirus pandemic

NowPatient: Service updates – key information during the coronavirus pandemic

Stefano Mirabello NowPatientGreen tick
Written by Rajive Patel, BPharm
Updated on 27 Oct 2023

As we experience unprecedented times as a nation, and the country is on lockdown, we want to reassure all our valued NowPatient customers that we have measures in place to ensure there is limited disruption to our service.

We are an NHS approved Pharmacy and our work is essential to the health service and our NowPatient team are classed as ‘critical sector workers’.

We will be working throughout this pandemic to ensure we can fully dispense your prescriptions, as safely as is possible and support the NHS at this time.

Where do you cover?

At present NowPatient is only able to dispense prescriptions to patients in England. We do not currently deliver to Wales, Scotland or Northern Ireland.

What measures are being taken to ensure my medication is delivered safely?

We have implemented a social distancing policy within our business to ensure that our staff remain healthy and able to work and those staff who are able to do so are working from home.

We are in regular contact with organisations including NHS England, the Royal Pharmaceutical Society, other pharmacy companies, and our regulator, the General Pharmaceutical Council, following the latest guidance, sharing best practices and continuing to operate to the highest levels of care under these exceptional circumstances.

Do I have to pay for the service?

Our app is free to download. If you pay for your NHS prescription then you will pay the usual fee set out by the NHS.

There is no charge for using the NowPatient ordering and delivery service. It is completely free. The only cost that you might incur is if you have to pay for your NHS prescriptions. In this case we are required by law to pass on the NHS prescription fee.

What if you don’t have my medication in stock?

Due to the unprecedented demand, there are nationwide shortages of certain items.

This may mean that you receive your order with an item missing. If this is the case, we will send on the outstanding item as soon as it is available.

Do I need to order my repeat medication earlier than normal to ensure it is delivered?

We’re continually working with GPs to ensure our patients get their right medication at the right time. Due to the unprecedented demand there are nationwide shortages of certain items.

This may mean that you receive your order with an item missing. If this is the case, we will send on the outstanding item as soon as it is available.

Please only order the medication you really need and avoid stockpiling to help the rest of the population.

How is my medication being delivered during the Coronavirus pandemic?

Your medication will continue to be delivered via Royal Mail – which is also classed as another essential service and is currently operating as normal.

Is my medication taking longer than usual due to the pandemic?

As you can imagine, demand is presently very high. As such, orders are taking 5 working days longer to process than usual.

Will delivery take longer than usual?

Royal Mail are currently operating a normal service. They have regular updates on its service which can be found here: https://www.royalmail.com/coronavirus?iid=HPM1CORONAVIRUS

How can I contact you if I have a query about my medication?

We are experiencing a high-level of calls currently. If you have any queries regarding your order, please email: support@nowpatient.com

We do understand these are stressful times but please be considerate to our staff. They are doing everything they can to support you and so we kindly ask that you treat them with respect, so they can be as quick and efficient as possible in answering your queries.

Medical Disclaimer

NowPatient has taken all reasonable steps to ensure that all material is factually accurate, complete, and current. However, the knowledge and experience of a qualified healthcare professional should always be sought after instead of using the information in this page. Before taking any drug, you should always speak to your doctor or another qualified healthcare provider.

The information provided here about medications is subject to change and is not meant to include all uses, precautions, warnings, directions, drug interactions, allergic reactions, or negative effects. The absence of warnings or other information for a particular medication does not imply that the medication or medication combination is appropriate for all patients or for all possible purposes.

What is NowPatient

Telehealth and Online Pharmacy

NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with valuable features that can benefit your health such as medication reminders, educational blogs, medically approved symptoms checker, UK NHS online pharmacyprivate treatment plansRx Advantage cardhealth conditions information, affordable medications options, genetic testinghome test kitshealth riskspollen meterair quality monitor, weight loss plans, drug savings checker and lots more!

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To improve the lives of everyone by making high-quality care accessible and convenient

We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.

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Meet our medical team

We are a passionate group of clinicians and medical writers covering a broad range of specialities with experience operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process

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