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NHS Pharmacy First

NHS Pharmacy First

Get treated for six common health conditions including sinusitis, sore throat, infected insect bites, impetigo, shingles and uncomplicated urinary tract infections in women, without having to see your GP. Pharmacy First is an NHS service that is free at the point of use for patients who are registered with the NHS in England.

This feature is intended for audiences in England only

Pharmacy first

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A woman in a white medical coat with a stethoscope smiles and points to her right, standing in front of a green background with white plus signs.

How it works

Step 1

Go to the tools page. Select NHS Pharmacy First. You can select the star icon on the tool and this will create a shortcut on your dashboard for ease of future use

A smartphone screen displaying the "Tools" section of a healthcare app, featuring "NHS Pharmacy First" and "NHS Online Pharmacy" options against a pink background.
Step 2

Using the action button select ‘Select Condition’

A smartphone screen showing a health app's "My Favorite Tools" section. It includes options for "NHS Pharmacy First," "Actions," "Select condition," "Active orders," and "Past orders.
Step 3

Select the condition you would like to get treated for

A smartphone screen displaying a medical app with the conditions: Impetigo, Infected Insect Bites, Sinusitis, and Sore Throat. The "Impetigo" option is highlighted.
Step 4

Complete the short screening quiz. This will determine if you are eligible for the service

Smartphone displaying the NHS Pharmacy First Eligibility Checker app, currently showing information about impetigo symptoms and descriptions. Background features a pattern of shield icons.
Step 5

If you pass the screening quiz, select a time and date for your consultation. You can also choose your preferred language

A smartphone screen displays a health app with options to select a preferred consultation time, choose a language, and enter a medical condition, which in this instance is "Impetigo.
Step 6

You will now see a list of clinicians that are specially trained to provide the service that you have chosen. You can filter clinicians by gender. Once you have selected your clinician, you will be able to confirm the booking and add the appointment date to your calendar.

A smartphone screen displays an app showing available clinicians. The options to filter by gender are "Any Gender," "Female," and "Male." Two clinicians are listed: Dr. Dan Cheung and Dr. A.N. Other.
Step 7

You will receive an email and notification reminder, 30 minutes before the consultation starts. You will also be able to track your consultation in ‘My Consultations’ located on your dashboard

A smartphone screen displays an app showing a user's consultation details for an NHS Pharmacy First appointment set for May 24, 2024, with Clinician John McCollin.
Step 8

During the consultation, the clinician will assess and diagnose your health condition. If the clinician determines that it is safe and appropriate to prescribe a treatment, then you will be issued a prescription

A man wearing headphones is video chatting with a woman on a smartphone screen.
Step 9

Your prescription order will now be available in your shopping cart

A smartphone displaying a shopping cart screen for purchasing 24 tablets of Amoxicillin 250mg for £9.90, with an option to remove the item and a button to proceed to delivery details.
Step 10

After you have checked out, your order will be processed and dispatched. The tracking code will appear in ‘My Notifications’. You will also receive a notification summarising the consultation, including any advisories issued by the clinician

Two smartphones displaying a delivery tracking app. One screen shows order status and shipping details. The other screen shows notification for dispatched order from NHS Pharmacy, including tracking code.

Service Information

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